Account Services Representative (Hybrid)
Stryker Group, Los Angeles, California, United States, 90079
Overview
Schedule:
1st Shift, Monday-Friday, 8:00am-4:30pm Pacific Time
Overtime may be required based on business needs.
What You Will Do As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. In this position, you will:
Provide phone and/or email support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need Required
At least 2 years of customer service or account management experience
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs
Candidate must be located in Southern California
Preferred
Associates or Bachelor's Degree
Experience with Customer Service and Order Entry
Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
Experience with Salesforce, PowerBI, and/or Genesys
Compensation
$21.48-23.82 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Posting date: January 30, 2026
Pay rate will not be below any applicable local minimum wage rates.
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1st Shift, Monday-Friday, 8:00am-4:30pm Pacific Time
Overtime may be required based on business needs.
What You Will Do As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. In this position, you will:
Provide phone and/or email support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need Required
At least 2 years of customer service or account management experience
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs
Candidate must be located in Southern California
Preferred
Associates or Bachelor's Degree
Experience with Customer Service and Order Entry
Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
Experience with Salesforce, PowerBI, and/or Genesys
Compensation
$21.48-23.82 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Posting date: January 30, 2026
Pay rate will not be below any applicable local minimum wage rates.
#J-18808-Ljbffr