Director, Business Operations
Role is Full-Time in office. Local Candidates Only (Relocation not offered)
Company Overview
Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of next-generation hospitality software solutions that help our customers achieve High Return Hospitality by consistently delighting guests, retaining staff, and growing margins. We serve the hospitality industry across North America, Europe, the Middle East, Asia-Pacific, and India, offering a comprehensive ecosystem of integrated Property Management Systems (PMS), Point-of-Sale (POS), and Inventory & Procurement (I&P) solutions. Headquartered in Alpharetta, GA, our innovative team is dedicated to delivering state-of-the-art technology and exceptional, customer-centric service worldwide. Learn more at www.agilysys.com.
Role Overview The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations from order processing to invoicing process, including activities related to hardware, software, warehouse, supply chain, and business operations activities. This role ensures operational efficiency, scalability, compliance, and alignment across regions while leading a geographically distributed team.
The Director oversees Business Operations staff across the US, India and Asia Pacific regions, as well as the warehouse function, and partners closely with Finance, Sales, IT, Security, Product, Vendors and Global Operations leaders.
Key Responsibilities Business Operations Leadership
Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement
Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system
Drive consistency and scalability of processes across regions
Work closely with sales organization for forecasting and order delivery management
Serve as escalation point for operational risks and blockers
Warehouse & Physical Operations Oversight
Provide oversight of warehouse operations and staff (4 FTEs)
Ensure accurate inventory handling, storage, fulfillment, and controls
Oversee physical inventory counts, reconciliations, and audit readiness
Partner with Supply Chain and Finance on inventory accuracy and valuation
Supply Chain, Inventory & Procurement
Oversee inventory planning, forecasting, run rates, and reorder strategies
Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
Approve and oversee purchase orders and vendor spend within authority limits
Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
Maintain controls around inventory adjustments, obsolete stock, and write-offs
Governance, Controls & Reporting
Ensure strong operational controls and documentation
Partner with Finance on audits, reconciliations, and reporting
Provide operational reporting and insights to leadership
Ensure compliance with internal policies and regional requirements
Cross-Functional Partnership
Work closely with Finance, Sales, IT, Product teams, and Global Ops
Support business growth initiatives through scalable operations
Lead continuous improvement initiatives across operational functions
People Leadership Scope
Direct/Indirect Reports:
~11 total
Business Operations: 7 (US, India, Asia Pacific)
Warehouse: 4 (Roswell, GA)
Responsible for hiring, performance management, development, and succession planning
The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.
Qualifications
Bachelor’s in Related Field preferred and 10–15+ years of experience in business operations, supply chain, or operations leadership
Deep understanding of the sales order process
Prior experience managing global teams
Strong understanding of inventory, warehouse, and procurement processes
Experience partnering with Finance on controls, audits, and forecasting; public company with SOX experience strongly preferred
SaaS, technology, or hardware-enabled business experience strongly preferred
Proven people leader with operational depth and executive presence
ERP processing experience required; NetSuite specific experience a plus
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
EEO/AAP Employer
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Role Overview The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations from order processing to invoicing process, including activities related to hardware, software, warehouse, supply chain, and business operations activities. This role ensures operational efficiency, scalability, compliance, and alignment across regions while leading a geographically distributed team.
The Director oversees Business Operations staff across the US, India and Asia Pacific regions, as well as the warehouse function, and partners closely with Finance, Sales, IT, Security, Product, Vendors and Global Operations leaders.
Key Responsibilities Business Operations Leadership
Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement
Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system
Drive consistency and scalability of processes across regions
Work closely with sales organization for forecasting and order delivery management
Serve as escalation point for operational risks and blockers
Warehouse & Physical Operations Oversight
Provide oversight of warehouse operations and staff (4 FTEs)
Ensure accurate inventory handling, storage, fulfillment, and controls
Oversee physical inventory counts, reconciliations, and audit readiness
Partner with Supply Chain and Finance on inventory accuracy and valuation
Supply Chain, Inventory & Procurement
Oversee inventory planning, forecasting, run rates, and reorder strategies
Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
Approve and oversee purchase orders and vendor spend within authority limits
Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
Maintain controls around inventory adjustments, obsolete stock, and write-offs
Governance, Controls & Reporting
Ensure strong operational controls and documentation
Partner with Finance on audits, reconciliations, and reporting
Provide operational reporting and insights to leadership
Ensure compliance with internal policies and regional requirements
Cross-Functional Partnership
Work closely with Finance, Sales, IT, Product teams, and Global Ops
Support business growth initiatives through scalable operations
Lead continuous improvement initiatives across operational functions
People Leadership Scope
Direct/Indirect Reports:
~11 total
Business Operations: 7 (US, India, Asia Pacific)
Warehouse: 4 (Roswell, GA)
Responsible for hiring, performance management, development, and succession planning
The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.
Qualifications
Bachelor’s in Related Field preferred and 10–15+ years of experience in business operations, supply chain, or operations leadership
Deep understanding of the sales order process
Prior experience managing global teams
Strong understanding of inventory, warehouse, and procurement processes
Experience partnering with Finance on controls, audits, and forecasting; public company with SOX experience strongly preferred
SaaS, technology, or hardware-enabled business experience strongly preferred
Proven people leader with operational depth and executive presence
ERP processing experience required; NetSuite specific experience a plus
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
EEO/AAP Employer
#J-18808-Ljbffr