Strategic SaaS Customer Success Manager: Adoption & Renewals

A leading technology firm is looking for a passionate Customer Success Manager to enhance user adoption and satisfaction within our innovative B2B SaaS solutions. This pivotal role combines strong interpersonal and technical skills to foster robust customer relationships and drive product engagement. Key Responsibilities: Engage with customers to understand their needs and ensure alignment with our product offerings. Proactively identify opportunities to enhance product adoption and overall customer satisfaction. Manage account relationships to facilitate renewals and growth. Collaborate with cross-functional teams to optimize the customer experience. Qualifications: Bachelor's degree in a related field. Proven experience in account management, preferably in a SaaS environment. Strong problem-solving skills and a proactive mindset. This position offers a competitive salary range of $72,700 - $145,400 USD along with comprehensive benefits, including medical coverage, 401K matching, and generous paid time off. Join us in transforming customer success!