SecureCom Wireless Customer Service Representative
Digital Monitoring Products, Springfield, Missouri, us, 65897
Description
The SecureCom Wireless Customer Service Representative supports customers with rate plan selection, cellular modem activations and deactivations, and billing inquiries.
Qualifications: High school education or equivalent preferred. A minimum of 2 years of previous experience in customer service is preferred. Previous experience using various office equipment, including keyboarding, Excel, and Word. Possesses the ability to communicate effectively and professionally. Ability to keep information confidential. Be punctual, have a good work attitude, and work cooperatively with others in the department and company. Accept and benefit from constructive feedback. Any other relevant, equivalent combination of training and experience.
Typical Duties and Responsibilities: Deliver daily operational support to SecureCom Wireless customers, including activations and deactivations of cellular devices, communication programming assistance, rate plan guidance, and billing research and resolution. Collaborate closely with the Customer Support Manager to resolve escalated service-related issues. Partner with the DMP Accounts Receivable team to address account-related matters and communicate status updates for SecureCom Wireless customers. Maintain accurate, organized, and up-to-date customer records in accordance with company standards. Assist Inside Sales and Customer Service teams as business requires. Comply with the DMP Data Classification Standards and ensure proper handling of sensitive information. Adhere to all company policies and procedures while proactively identifying opportunities to improve efficiency, reduce cycle time, and eliminate waste, with a strong focus on customer satisfaction. Perform additional related duties as assigned, including cross-training or providing instruction to colleagues and supporting other departments when needed.
EOE/Vet/Disabled
The SecureCom Wireless Customer Service Representative supports customers with rate plan selection, cellular modem activations and deactivations, and billing inquiries.
Qualifications: High school education or equivalent preferred. A minimum of 2 years of previous experience in customer service is preferred. Previous experience using various office equipment, including keyboarding, Excel, and Word. Possesses the ability to communicate effectively and professionally. Ability to keep information confidential. Be punctual, have a good work attitude, and work cooperatively with others in the department and company. Accept and benefit from constructive feedback. Any other relevant, equivalent combination of training and experience.
Typical Duties and Responsibilities: Deliver daily operational support to SecureCom Wireless customers, including activations and deactivations of cellular devices, communication programming assistance, rate plan guidance, and billing research and resolution. Collaborate closely with the Customer Support Manager to resolve escalated service-related issues. Partner with the DMP Accounts Receivable team to address account-related matters and communicate status updates for SecureCom Wireless customers. Maintain accurate, organized, and up-to-date customer records in accordance with company standards. Assist Inside Sales and Customer Service teams as business requires. Comply with the DMP Data Classification Standards and ensure proper handling of sensitive information. Adhere to all company policies and procedures while proactively identifying opportunities to improve efficiency, reduce cycle time, and eliminate waste, with a strong focus on customer satisfaction. Perform additional related duties as assigned, including cross-training or providing instruction to colleagues and supporting other departments when needed.
EOE/Vet/Disabled