Customer Service Representative - North Chicago, IL
VetJobs, North Chicago, Illinois, us, 60086
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data. Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement Process returns according to Terms and Conditions Critical knowledge and application of Terms and Conditions Support Customer Service Operations project initiatives Support Key Performance Indicators to achieve department service level goals Identify process improvements where applicable for superior customer service including new customer requirements Other duties as assigned by leadership team Compliance: • Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real • Complete/apply all quality, regulatory safety, and compliance training • Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer
Additional Qualifications/Responsibilities
Qualifications
High School Diploma or GED required. Bachelor's degree preferred, preferably in business management. 2 years customer service-related experience required. Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application preferred. Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, highly preferred. Ability to interact with all levels of personnel, customers and sales force. Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility. Ability to multitask, prioritize work, effective time management and organizational skills Ability to work independently and in a team environment. Keen attention to detail with a prominent level of accuracy.
Pay Range: $
23 - 41.5 USD
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data. Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement Process returns according to Terms and Conditions Critical knowledge and application of Terms and Conditions Support Customer Service Operations project initiatives Support Key Performance Indicators to achieve department service level goals Identify process improvements where applicable for superior customer service including new customer requirements Other duties as assigned by leadership team Compliance: • Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real • Complete/apply all quality, regulatory safety, and compliance training • Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer
Additional Qualifications/Responsibilities
Qualifications
High School Diploma or GED required. Bachelor's degree preferred, preferably in business management. 2 years customer service-related experience required. Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application preferred. Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, highly preferred. Ability to interact with all levels of personnel, customers and sales force. Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility. Ability to multitask, prioritize work, effective time management and organizational skills Ability to work independently and in a team environment. Keen attention to detail with a prominent level of accuracy.
Pay Range: $
23 - 41.5 USD