Medical Equipment Customer Service Representative
Rotech Healthcare, Memphis, Tennessee, us, 37544
About Rotech
Join a Leader in Home Healthcare
At
Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Customer Service Representative - Home Healthcare Intake & Insurance Verification
Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate
Customer Service Representative
to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.
You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
What You'll Do
-Essential Job Functions Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Coordinate documentation and service setup for respiratory products and medical equipment. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Maintain organized records and referral logs in compliance with JCAHO and company standards. Provide technical assistance and support for walk-in and retail equipment requests. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Assist with office operations including supply monitoring, deposits, and batch reporting. What You Bring
High school diploma or GED
(required). Experience in home healthcare, medical billing, or patient intake
(preferred). Familiarity with
insurance verification and reimbursement practices . Strong communication and multitasking skills. Ability to work independently and as part of a collaborative team. Knowledge of medical terminology and durable medical equipment is a plus. Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs. Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications
Employment Requirements
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon:
Successful completion of a
background investigation
(company-wide) Drug screening , when applicable to the position A
valid driver's license
with a clean driving record, when driving is required for the role Qualifications
Required Education & Experience
High school diploma or GED equivalent Preferred Background
Experience working with
medical equipment Familiarity with
medical billing and reimbursement practices Background in
healthcare administration
or
patient intake Knowledge of
medical terminology At least
one year of related work experience Skills & Competencies
Strong attention to detail and ability to
multi-task
effectively Excellent
verbal and written communication
skills in English Ability to
interpret and respond
to various forms of communication (verbal, written, visual) Maintain
confidentiality
and handle sensitive information with discretion Demonstrated
problem-solving ,
time management , and
organizational
skills Capable of working
independently
and collaboratively within a team Technical Proficiency
Proficient in
Microsoft Office
(Outlook, Word, Excel) Comfortable with
email communication ,
internet research , and using
office equipment
(fax, copier, printer, phone, computer/tablet) Physical Requirements
Ability to
lift and carry
office and patient equipment (minimum 35 lbs) May be required to
drive a company vehicle , make
home deliveries , and participate in
on-call rotations Regular contact with patients and equipment may involve
exposure to contagious pathogens Must be able to
sit, stand, walk, talk, and listen
for extended periods Requires
close vision
for reading small print on screens and paperwork Rotech Information
Benefits
Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today . Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions
are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants
- Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Join a Leader in Home Healthcare
At
Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Customer Service Representative - Home Healthcare Intake & Insurance Verification
Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate
Customer Service Representative
to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.
You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
What You'll Do
-Essential Job Functions Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Coordinate documentation and service setup for respiratory products and medical equipment. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Maintain organized records and referral logs in compliance with JCAHO and company standards. Provide technical assistance and support for walk-in and retail equipment requests. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Assist with office operations including supply monitoring, deposits, and batch reporting. What You Bring
High school diploma or GED
(required). Experience in home healthcare, medical billing, or patient intake
(preferred). Familiarity with
insurance verification and reimbursement practices . Strong communication and multitasking skills. Ability to work independently and as part of a collaborative team. Knowledge of medical terminology and durable medical equipment is a plus. Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs. Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications
Employment Requirements
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon:
Successful completion of a
background investigation
(company-wide) Drug screening , when applicable to the position A
valid driver's license
with a clean driving record, when driving is required for the role Qualifications
Required Education & Experience
High school diploma or GED equivalent Preferred Background
Experience working with
medical equipment Familiarity with
medical billing and reimbursement practices Background in
healthcare administration
or
patient intake Knowledge of
medical terminology At least
one year of related work experience Skills & Competencies
Strong attention to detail and ability to
multi-task
effectively Excellent
verbal and written communication
skills in English Ability to
interpret and respond
to various forms of communication (verbal, written, visual) Maintain
confidentiality
and handle sensitive information with discretion Demonstrated
problem-solving ,
time management , and
organizational
skills Capable of working
independently
and collaboratively within a team Technical Proficiency
Proficient in
Microsoft Office
(Outlook, Word, Excel) Comfortable with
email communication ,
internet research , and using
office equipment
(fax, copier, printer, phone, computer/tablet) Physical Requirements
Ability to
lift and carry
office and patient equipment (minimum 35 lbs) May be required to
drive a company vehicle , make
home deliveries , and participate in
on-call rotations Regular contact with patients and equipment may involve
exposure to contagious pathogens Must be able to
sit, stand, walk, talk, and listen
for extended periods Requires
close vision
for reading small print on screens and paperwork Rotech Information
Benefits
Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today . Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions
are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants
- Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.