Our client is seeking a detail oriented and customer focused individual to join their team as a
Customer Service Representative . This role is responsible for managing a high volume of referrals, conducting applicant screenings, and providing excellent customer service to applicants and partner organizations. Key Responsibilities
Manage and process a large volume of incoming referrals. Conduct applicant screenings following a prewritten script once Medicaid applications are submitted. Accurately record applicant responses and information in internal systems. Verify applicant and referral information for completeness and accuracy. Provide exceptional customer service through professional, timely, and efficient communication. Learn and utilize internal systems for referral tracking and documentation. Assist with additional administrative and program support duties as needed. Qualifications Strong phone and communication skills required. Previous call center or customer service experience preferred. Basic computer proficiency and the ability to navigate multiple systems simultaneously. Excellent attention to detail and strong organizational skills. Ability to work efficiently in a fast paced environment while managing multiple priorities. Schedule:
Monday-Friday, 8:30 AM-5:00 PM Pay Rate:
$14/hour
Benefits : FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
Customer Service Representative . This role is responsible for managing a high volume of referrals, conducting applicant screenings, and providing excellent customer service to applicants and partner organizations. Key Responsibilities
Manage and process a large volume of incoming referrals. Conduct applicant screenings following a prewritten script once Medicaid applications are submitted. Accurately record applicant responses and information in internal systems. Verify applicant and referral information for completeness and accuracy. Provide exceptional customer service through professional, timely, and efficient communication. Learn and utilize internal systems for referral tracking and documentation. Assist with additional administrative and program support duties as needed. Qualifications Strong phone and communication skills required. Previous call center or customer service experience preferred. Basic computer proficiency and the ability to navigate multiple systems simultaneously. Excellent attention to detail and strong organizational skills. Ability to work efficiently in a fast paced environment while managing multiple priorities. Schedule:
Monday-Friday, 8:30 AM-5:00 PM Pay Rate:
$14/hour
Benefits : FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met