Customer Service Representative
McWilliams Heating Cooling and Plumbing, Lufkin, Texas, United States, 75904
We are looking for a dedicated and customer-focused
Customer Service Representative
to serve our plumbing and HVAC customers.
Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.
Key Responsibilities of our Customer Service Representative: Answer all incoming client calls promptly and follow our scripting process. Serve as the first point of contact for customers and deliver a courteous and professional experience every time. Following our process, accurately schedule service and maintenance appointments. Notify clients proactively if there are any scheduling delays and work to rebook at their convenience. Make outbound calls to Club Membership clients to schedule seasonal maintenance. Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction. Requirements
What You Bring to the
Customer Service Representative role:
Previous experience in a customer service or call center role (required) Knowledge of plumbing and HVAC, or home services industry (required) Ability to follow a process Strong attention to detail and excels in accuracy. A courteous and pleasant demeanor-whether on the phone or off Excellent time management, organization, and problem-solving abilities Bilingual a plus, but not required
What we offer our Customer Service Representative:
Medical, dental, and vision insurance 401(k) retirement plan with company match Paid holidays and vacation $16-18 an hour based on experience
Schedule:
3 shift options to include:
Fri-Mon 8 am-7 pm
Wed-Sat 8 am-7 pm
Sun-Wed 8 am-7 pm
If you're passionate about great customer service and enjoy being part of a team, apply now!
Customer Service Representative
to serve our plumbing and HVAC customers.
Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.
Key Responsibilities of our Customer Service Representative: Answer all incoming client calls promptly and follow our scripting process. Serve as the first point of contact for customers and deliver a courteous and professional experience every time. Following our process, accurately schedule service and maintenance appointments. Notify clients proactively if there are any scheduling delays and work to rebook at their convenience. Make outbound calls to Club Membership clients to schedule seasonal maintenance. Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction. Requirements
What You Bring to the
Customer Service Representative role:
Previous experience in a customer service or call center role (required) Knowledge of plumbing and HVAC, or home services industry (required) Ability to follow a process Strong attention to detail and excels in accuracy. A courteous and pleasant demeanor-whether on the phone or off Excellent time management, organization, and problem-solving abilities Bilingual a plus, but not required
What we offer our Customer Service Representative:
Medical, dental, and vision insurance 401(k) retirement plan with company match Paid holidays and vacation $16-18 an hour based on experience
Schedule:
3 shift options to include:
Fri-Mon 8 am-7 pm
Wed-Sat 8 am-7 pm
Sun-Wed 8 am-7 pm
If you're passionate about great customer service and enjoy being part of a team, apply now!