Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position:
Intake Specialist
Location:
Remote
Duration:
Through December 31st, 2026
Pay Rate Range:
$17-$20/hr
Industry:
Healthcare
JOB DESCRIPTION
Contract role running through the end of 2026 with potential for extension or conversion depending on business needs.
Standard business hours:
Monday-Friday, 8AM-5PM EST .
This position supports a highvolume intake operations team responsible for processing member and provider requests across multiple communication channels.
This role requires strong attention to detail, accuracy in documentation, and the ability to triage and route inquiries efficiently. Candidates with prior healthcare, insurance, or triagebased experience tend to excel in this environment.
Skills Ranked in Order of Importance
Intake processing experience (healthcare or insurance preferred) Highvolume customer support via phone/email Data entry accuracy and documentation skills Ability to triage and route inquiries appropriately
Must Haves
3+ years of experience
in a related field (intake, call center, claims, healthcare admin, or similar) Experience reviewing, screening, and processing requests with accuracy Ability to verify benefits, eligibility, or provider information Strong written documentation skills Ability to follow established workflows and meet timeliness standards Comfortable handling multiple communication channels (phone, email, fax, mail) Strong organizational skills and ability to prioritize throughout the day Nice to Have:
Medicare experience Health insurance experience Background in triage or highvolume request routing Strong communication skills Job Responsibilities
Process incoming member and provider requests across phone, email, fax, and mail Review submissions for accuracy and completeness Document all relevant information and attach supporting materials Route unresolved or complex inquiries to the appropriate internal teams Verify member benefits, eligibility, and provider setup Maintain and update service requests; research missing or incorrect data Triage and assign incoming inquiries throughout the day Conduct monthly peer audits as required Provide outcome notifications to members and providers (verbal and written) Support team leads by identifying trends or training needs Assist with special projects as assigned Hiring Requirements
High school diploma or GED 3+ years of relevant experience Ability to work East Coast business hours
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Position:
Intake Specialist
Location:
Remote
Duration:
Through December 31st, 2026
Pay Rate Range:
$17-$20/hr
Industry:
Healthcare
JOB DESCRIPTION
Contract role running through the end of 2026 with potential for extension or conversion depending on business needs.
Standard business hours:
Monday-Friday, 8AM-5PM EST .
This position supports a highvolume intake operations team responsible for processing member and provider requests across multiple communication channels.
This role requires strong attention to detail, accuracy in documentation, and the ability to triage and route inquiries efficiently. Candidates with prior healthcare, insurance, or triagebased experience tend to excel in this environment.
Skills Ranked in Order of Importance
Intake processing experience (healthcare or insurance preferred) Highvolume customer support via phone/email Data entry accuracy and documentation skills Ability to triage and route inquiries appropriately
Must Haves
3+ years of experience
in a related field (intake, call center, claims, healthcare admin, or similar) Experience reviewing, screening, and processing requests with accuracy Ability to verify benefits, eligibility, or provider information Strong written documentation skills Ability to follow established workflows and meet timeliness standards Comfortable handling multiple communication channels (phone, email, fax, mail) Strong organizational skills and ability to prioritize throughout the day Nice to Have:
Medicare experience Health insurance experience Background in triage or highvolume request routing Strong communication skills Job Responsibilities
Process incoming member and provider requests across phone, email, fax, and mail Review submissions for accuracy and completeness Document all relevant information and attach supporting materials Route unresolved or complex inquiries to the appropriate internal teams Verify member benefits, eligibility, and provider setup Maintain and update service requests; research missing or incorrect data Triage and assign incoming inquiries throughout the day Conduct monthly peer audits as required Provide outcome notifications to members and providers (verbal and written) Support team leads by identifying trends or training needs Assist with special projects as assigned Hiring Requirements
High school diploma or GED 3+ years of relevant experience Ability to work East Coast business hours
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.