Golden Harmony Home Care, a locally owned and operated agency, was founded by Jen Stengl, who, through her personal experience caring for her own mother, gained a deep understanding of the importance of care and compassion. At Golden Harmony, we believe home care is more than just assisting seniors with daily activities, it’s about fostering genuine connections and meaningful relationships with our clients. Now, over five years later, Golden Harmony continues to provide exceptional care to seniors in North Carolina.
Position Overview Golden Harmony Home Care is seeking a dynamic and results-driven Branch Director to join our team. This pivotal role will establish and grow Golden Harmony in Forsyth County and surrounding areas. They will be responsible for establishing the Golden Harmony office, hiring and developing the core operations team, develop relationships in the community with referral partners and educating them on the services Golden Harmony provides. The Branch Director will have the opportunity to impact the lives of seniors, families, and a dedicated care team with a company committed to quality and compassion.
Key Responsibilities
Lead and oversee all branch operations to ensure excellent, compliant care and service delivery
Recruit, onboard, and retain top-notch office and front-line team members
Promote effective communication and a supportive workplace culture
Drive branch growth through sales, marketing, and excellent customer service
Support fiscal planning, budgeting, billing, payroll, and collections
Guide staff training and professional development
Direct continuous quality and performance improvement initiatives
Handle escalated client concerns, conduct investigations, and ensure client satisfaction
Maintain clear, ongoing communication with Golden Harmony’s executive leadership
Stay on call after hours to address urgent needs within the branch
Key Competencies and Attributes
Collaborative and humble—
You value teamwork and welcome feedback.
Driven and entrepreneurial—
You’re excited to grow a branch and find new ways to serve seniors.
People-smart and service-oriented—
You build trust quickly and step in wherever you’re needed.
Organized and dependable—
You keep details on track and follow through on commitments.
Financially savvy—
You understand how daily decisions impact the bottom line.
Resilient and calm under pressure—
You lead with steadiness and care.
Aligned with our mission—
You’re passionate about enhancing independence, engagement, and well-being for seniors.
Qualifications
Bachelor’s degreein a relevant field preferred
One to two years of experience in home care or case management preferred
At least two years of supervisory or management experience in home care(or bachelor’s degree in health/business/public admin and one year’s management experience in a licensed healthcare program)
Effective written and verbal communication skills
Strong working knowledge of in-home care regulations and industry best practices
Proficient with Microsoft Office Suite, Gmail, Google Apps, and office equipment
Able to multi-task, prioritize effectively, and adapt quickly to changing business needs
Valid driver’s license and reliable transportation required
Willing and able to work in the field and be on-call after-hours
Meets definition of a healthcare practitioner as per NC Home Care Regulations (G.S. 90-640(a))
Physical & Work Environment Requirements
Office and field-based work in varying conditions
Ability to stand, walk, sit, talk, hear, and lift/carry up to 50 lbs
Travel throughout assigned territory
Drive and work in a variety of weather and road conditions
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Position Overview Golden Harmony Home Care is seeking a dynamic and results-driven Branch Director to join our team. This pivotal role will establish and grow Golden Harmony in Forsyth County and surrounding areas. They will be responsible for establishing the Golden Harmony office, hiring and developing the core operations team, develop relationships in the community with referral partners and educating them on the services Golden Harmony provides. The Branch Director will have the opportunity to impact the lives of seniors, families, and a dedicated care team with a company committed to quality and compassion.
Key Responsibilities
Lead and oversee all branch operations to ensure excellent, compliant care and service delivery
Recruit, onboard, and retain top-notch office and front-line team members
Promote effective communication and a supportive workplace culture
Drive branch growth through sales, marketing, and excellent customer service
Support fiscal planning, budgeting, billing, payroll, and collections
Guide staff training and professional development
Direct continuous quality and performance improvement initiatives
Handle escalated client concerns, conduct investigations, and ensure client satisfaction
Maintain clear, ongoing communication with Golden Harmony’s executive leadership
Stay on call after hours to address urgent needs within the branch
Key Competencies and Attributes
Collaborative and humble—
You value teamwork and welcome feedback.
Driven and entrepreneurial—
You’re excited to grow a branch and find new ways to serve seniors.
People-smart and service-oriented—
You build trust quickly and step in wherever you’re needed.
Organized and dependable—
You keep details on track and follow through on commitments.
Financially savvy—
You understand how daily decisions impact the bottom line.
Resilient and calm under pressure—
You lead with steadiness and care.
Aligned with our mission—
You’re passionate about enhancing independence, engagement, and well-being for seniors.
Qualifications
Bachelor’s degreein a relevant field preferred
One to two years of experience in home care or case management preferred
At least two years of supervisory or management experience in home care(or bachelor’s degree in health/business/public admin and one year’s management experience in a licensed healthcare program)
Effective written and verbal communication skills
Strong working knowledge of in-home care regulations and industry best practices
Proficient with Microsoft Office Suite, Gmail, Google Apps, and office equipment
Able to multi-task, prioritize effectively, and adapt quickly to changing business needs
Valid driver’s license and reliable transportation required
Willing and able to work in the field and be on-call after-hours
Meets definition of a healthcare practitioner as per NC Home Care Regulations (G.S. 90-640(a))
Physical & Work Environment Requirements
Office and field-based work in varying conditions
Ability to stand, walk, sit, talk, hear, and lift/carry up to 50 lbs
Travel throughout assigned territory
Drive and work in a variety of weather and road conditions
#J-18808-Ljbffr