Resident Relations Specialist (Apartments)
Monarch Investment And Management Group, Franktown, Colorado, United States, 80116
Resident Relations Specialist (Apartments)
Resident Relations Specialist (Apartments) – Immediate Hire
Monarch Investment & Management Group is
actively interviewing
for a
Resident Relations Specialist
to join our growing
Marketing Team
in Franktown, CO. If you’re a
customer service pro
who thrives on building community, improving resident satisfaction, and creating standout resident experiences—we want to talk to you
now.
As a
Top 10 multifamily owner and operator in the U.S. , Monarch offers long‑term stability, real career growth, and a supportive, people‑first culture.
The
Resident Relations Specialist (RRS)
plays a key role in building and maintaining positive relationships between apartment residents and onsite property teams. Working under the direction of the
Regional Marketing Director and/or Resident Relations Manager , this role focuses on
resident engagement, retention initiatives, events, surveys, and communication
across our apartment communities.
Resident Engagement & Community Building
Foster positive, professional relationships with apartment residents
Support resident retention and satisfaction initiatives
Research and recommend new ways to improve the resident living experience
Assist with resolving challenging resident concerns and service issues
Events, Communication & Marketing Support
Plan and execute resident events and initiatives from start to finish
Coordinate vendors, contracts, sponsorships, and onsite staffing
Assist with community newsletters, announcements, and resident communications
Respond to online reviews and monitor resident feedback
Distribute monthly property ranking and performance reports
Surveys & Reporting
Deliver and execute resident satisfaction surveys
Analyze survey results and recommend improvements
Track trends related to customer service and resident experience
✅ Qualifications & Experience
Bachelor’s degree
in Business, Marketing, Communications, or related field
1+ year of customer service experience
(multifamily, hospitality, or service‑based industries preferred)
Strong computer proficiency
Microsoft Office, Google Drive, Yardi, Canva, PDFs, and related software
Excellent written communication skills
with the ability to create engaging resident‑facing content
Strong organizational and project management skills
Detail‑oriented, accurate, and deadline‑driven
Flexible and adaptable in a fast‑paced environment
Ability to manage multiple priorities and troubleshoot issues as they arise
Hourly Pay:
$23.00–$26.00 (DOE)
Industry‑Leading Benefits Include:
$45/month
Blue Cross medical insurance
FREE dental and life insurance
Vision & voluntary benefits
401(k) with 3% company match
Generous
PTO, paid holidays, and sabbatical program
Tuition reimbursement & paid training
$500–$1,000 employee referral bonuses
20% rent discount
at Monarch communities (terms apply)
FREE skiing at Monarch Mountain
Exclusive employee discounts (Verizon, Expedia, Office Depot & more)
Why Monarch?
Top 10 multifamily owner/operator in the U.S.
Privately owned — people‑first culture
Career growth, stability, and long‑term opportunity
Immediate interviews and fast hiring process
Equal Opportunity Employer
Pre‑employment drug, background, and credit screening required (THC excluded)
Applications accepted on an ongoing basis —
apply now for immediate consideration
#J-18808-Ljbffr
Monarch Investment & Management Group is
actively interviewing
for a
Resident Relations Specialist
to join our growing
Marketing Team
in Franktown, CO. If you’re a
customer service pro
who thrives on building community, improving resident satisfaction, and creating standout resident experiences—we want to talk to you
now.
As a
Top 10 multifamily owner and operator in the U.S. , Monarch offers long‑term stability, real career growth, and a supportive, people‑first culture.
The
Resident Relations Specialist (RRS)
plays a key role in building and maintaining positive relationships between apartment residents and onsite property teams. Working under the direction of the
Regional Marketing Director and/or Resident Relations Manager , this role focuses on
resident engagement, retention initiatives, events, surveys, and communication
across our apartment communities.
Resident Engagement & Community Building
Foster positive, professional relationships with apartment residents
Support resident retention and satisfaction initiatives
Research and recommend new ways to improve the resident living experience
Assist with resolving challenging resident concerns and service issues
Events, Communication & Marketing Support
Plan and execute resident events and initiatives from start to finish
Coordinate vendors, contracts, sponsorships, and onsite staffing
Assist with community newsletters, announcements, and resident communications
Respond to online reviews and monitor resident feedback
Distribute monthly property ranking and performance reports
Surveys & Reporting
Deliver and execute resident satisfaction surveys
Analyze survey results and recommend improvements
Track trends related to customer service and resident experience
✅ Qualifications & Experience
Bachelor’s degree
in Business, Marketing, Communications, or related field
1+ year of customer service experience
(multifamily, hospitality, or service‑based industries preferred)
Strong computer proficiency
Microsoft Office, Google Drive, Yardi, Canva, PDFs, and related software
Excellent written communication skills
with the ability to create engaging resident‑facing content
Strong organizational and project management skills
Detail‑oriented, accurate, and deadline‑driven
Flexible and adaptable in a fast‑paced environment
Ability to manage multiple priorities and troubleshoot issues as they arise
Hourly Pay:
$23.00–$26.00 (DOE)
Industry‑Leading Benefits Include:
$45/month
Blue Cross medical insurance
FREE dental and life insurance
Vision & voluntary benefits
401(k) with 3% company match
Generous
PTO, paid holidays, and sabbatical program
Tuition reimbursement & paid training
$500–$1,000 employee referral bonuses
20% rent discount
at Monarch communities (terms apply)
FREE skiing at Monarch Mountain
Exclusive employee discounts (Verizon, Expedia, Office Depot & more)
Why Monarch?
Top 10 multifamily owner/operator in the U.S.
Privately owned — people‑first culture
Career growth, stability, and long‑term opportunity
Immediate interviews and fast hiring process
Equal Opportunity Employer
Pre‑employment drug, background, and credit screening required (THC excluded)
Applications accepted on an ongoing basis —
apply now for immediate consideration
#J-18808-Ljbffr