Senior Public Safety Sales Engineer, West Coast
Out in Science, Technology, Engineering, and Mathematics, Austin, Texas, us, 78716
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Prepared by Axon
As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI‑powered emergency communications. Together, we're closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we've used cutting‑edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you're not just joining a team—you're helping shape the future of emergency services and building a safer, more connected world. Your Impact
As a
Senior Public Safety Sales Engineer , you are both a technical expert and a storyteller. You'll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post‑sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission‑driven, fast‑paced environment. What You’ll Do
Pre‑Sales Solutioning Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. Conduct in‑depth discovery with 911 centers, emergency management agencies, and public safety IT teams. Deliver engaging product demonstrations, technical workshops, and proof‑of‑concept sessions tailored to the agency's environment. Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. Translate complex technical concepts into clear, benefit‑focused explanations for non‑technical audiences. Technical Leadership Serve as the subject‑matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. Advise agencies on best practices for network security, system interoperability, and deployment planning. Stay up‑to‑date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. Collect and relay customer feedback to influence product roadmap and technical documentation. Support proposal teams with technical content, diagrams, and specifications. Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy Build trust with agency decision‑makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. Ensure technical confidence throughout the sales cycle to accelerate buying decisions. Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring
Several years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments (e.g., as a PSAP Director or equivalent). 3‑7 years of experience as a Sales Engineer, Solutions Engineer, or Technical Consultant within software/SaaS sales and/or a strong understanding of public safety, emergency communications, or government technology (e.g., 911, CAD, NG911, or dispatch systems). Strong ability to articulate complex technical concepts to both technical and non‑technical audiences. Proven presentation, storytelling, and consultative selling skills, with a track record of coaching and enabling sales teams. Experience supporting government procurement cycles, RFPs, and security/compliance processes. Collaborative, adaptable, and mission‑driven—able to navigate a high‑growth, high‑impact environment with agility. Willingness to travel up to 40% for customer meetings, tradeshows, and on‑site demos. Additional Requirements
Previous hands‑on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager). Familiarity with Axon, Prepared, or other leading public safety platforms. Experience designing onboarding or sales enablement programs. Experience integrating with public safety technologies (CAD, RMS, NG911 systems, cloud‑based communications). Knowledge of government procurement processes and funding mechanisms. Work Location
This is a fully remote role open to candidates based in the United States. Up to 40% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, dental, and Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency
A comprehensive total compensation package, including base salary, generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000 and $160,000, excluding bonuses and equity, depending on your geographic market. Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Equal Opportunity and Accommodations
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We commit to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws or regulations. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
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As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI‑powered emergency communications. Together, we're closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we've used cutting‑edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you're not just joining a team—you're helping shape the future of emergency services and building a safer, more connected world. Your Impact
As a
Senior Public Safety Sales Engineer , you are both a technical expert and a storyteller. You'll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post‑sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission‑driven, fast‑paced environment. What You’ll Do
Pre‑Sales Solutioning Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. Conduct in‑depth discovery with 911 centers, emergency management agencies, and public safety IT teams. Deliver engaging product demonstrations, technical workshops, and proof‑of‑concept sessions tailored to the agency's environment. Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. Translate complex technical concepts into clear, benefit‑focused explanations for non‑technical audiences. Technical Leadership Serve as the subject‑matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. Advise agencies on best practices for network security, system interoperability, and deployment planning. Stay up‑to‑date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. Collect and relay customer feedback to influence product roadmap and technical documentation. Support proposal teams with technical content, diagrams, and specifications. Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy Build trust with agency decision‑makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. Ensure technical confidence throughout the sales cycle to accelerate buying decisions. Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring
Several years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments (e.g., as a PSAP Director or equivalent). 3‑7 years of experience as a Sales Engineer, Solutions Engineer, or Technical Consultant within software/SaaS sales and/or a strong understanding of public safety, emergency communications, or government technology (e.g., 911, CAD, NG911, or dispatch systems). Strong ability to articulate complex technical concepts to both technical and non‑technical audiences. Proven presentation, storytelling, and consultative selling skills, with a track record of coaching and enabling sales teams. Experience supporting government procurement cycles, RFPs, and security/compliance processes. Collaborative, adaptable, and mission‑driven—able to navigate a high‑growth, high‑impact environment with agility. Willingness to travel up to 40% for customer meetings, tradeshows, and on‑site demos. Additional Requirements
Previous hands‑on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager). Familiarity with Axon, Prepared, or other leading public safety platforms. Experience designing onboarding or sales enablement programs. Experience integrating with public safety technologies (CAD, RMS, NG911 systems, cloud‑based communications). Knowledge of government procurement processes and funding mechanisms. Work Location
This is a fully remote role open to candidates based in the United States. Up to 40% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, dental, and Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency
A comprehensive total compensation package, including base salary, generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000 and $160,000, excluding bonuses and equity, depending on your geographic market. Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Equal Opportunity and Accommodations
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We commit to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws or regulations. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
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