Technical Sales Support Specialist
Mt. Washington Pediatric Hospital, Dothan, Alabama, United States, 36303
Technical Sales Support Specialist (Sales)
Dunbarton Corporation is seeking a Technical Sales Support Specialist to join our team that is responsible for offering pre- and post-sales support, resolving technical inquiries, and ensuring a seamless customer experience by monitoring activity and addressing issues promptly. They identify customer needs, apply technical product knowledge, and provide tailored product solutions while supporting all Dunbarton departments.
Essential Job Functions
Serve as the primary technical resource for quoting and entering sales orders, collaborating with Engineering for product drawings and modifications
Provide detailed product knowledge, including specifications, delivery options, scheduling, and pricing
Prepare and process accurate quotes and orders, ensuring customer requirements for quality, dimensions, and delivery are met
Maintain positive relationships with customers, distributors, and sales staff by offering timely support and product information
Address and resolve customer complaints and service issues
Ensure corrective actions are implemented and documented
Enter and manage data in the ERP system, including quotes, orders, backlogs, complaints, and cycle times
Modify technical drawings based on customer specifications and manufacturing capabilities
Collaborate with Purchasing and Accounting to determine material and cost requirements for new or modified products
Understand and support manufacturing processes or workflows
Adheres to work schedule and attendance requirements
Performs other work as directed and required
Knowledge, Skills, and Abilities
Knowledge of Dunbarton products, manufacturing processes, and customer specifications
Knowledge of ERP systems, CRM software, and document management tools
Knowledge of cost analysis, quoting, and pricing strategies
Knowledge of inventory control, order processing, and production scheduling
Skill in the use of computer hardware and software including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Skill in reading and interpreting drawings and technical documents
Skill in technical writing and documentation of customer records
Ability to serve as a technical expert and liaison between departments
Ability to prepare accurate quotes, technical drawings, and detailed product specifications
Ability to manage multiple tasks and projects with attention to detail and deadlines
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective, courteous working relationships with coworkers and customers
Ability to remain calm in stressful situations and to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns
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Essential Job Functions
Serve as the primary technical resource for quoting and entering sales orders, collaborating with Engineering for product drawings and modifications
Provide detailed product knowledge, including specifications, delivery options, scheduling, and pricing
Prepare and process accurate quotes and orders, ensuring customer requirements for quality, dimensions, and delivery are met
Maintain positive relationships with customers, distributors, and sales staff by offering timely support and product information
Address and resolve customer complaints and service issues
Ensure corrective actions are implemented and documented
Enter and manage data in the ERP system, including quotes, orders, backlogs, complaints, and cycle times
Modify technical drawings based on customer specifications and manufacturing capabilities
Collaborate with Purchasing and Accounting to determine material and cost requirements for new or modified products
Understand and support manufacturing processes or workflows
Adheres to work schedule and attendance requirements
Performs other work as directed and required
Knowledge, Skills, and Abilities
Knowledge of Dunbarton products, manufacturing processes, and customer specifications
Knowledge of ERP systems, CRM software, and document management tools
Knowledge of cost analysis, quoting, and pricing strategies
Knowledge of inventory control, order processing, and production scheduling
Skill in the use of computer hardware and software including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Skill in reading and interpreting drawings and technical documents
Skill in technical writing and documentation of customer records
Ability to serve as a technical expert and liaison between departments
Ability to prepare accurate quotes, technical drawings, and detailed product specifications
Ability to manage multiple tasks and projects with attention to detail and deadlines
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective, courteous working relationships with coworkers and customers
Ability to remain calm in stressful situations and to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns
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