Summary of the
Position: The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve TSC's Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team. Primary Functions of the
Position: Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield
Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments
Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management
Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team
Organizes and performs system training and demonstrations to internal and external users
Creates documentation of new system processes
Gathers business requirements to create process improvements using Salesforce technology
Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management
Education and Experience
Requirements: Bachelor's Degree
Salesforce Administrator certification
3+ years of Salesforce Administration experience
Strong communication skills and experience working with functional leadership
Creative and analytical thinker with strong problem-solving skills
Demonstrated ability to meet deadlines and prioritize simultaneous requests
Preferred
Experience: Ability to write APEX triggers
Experience in banking and/or financial services
Essential Skills and
Abilities: Strong presentation, collaboration, and communication skills
Intellectually curious to gain deeper understanding of processes and requirements
Self-starter and a team player capable of driving projects to fruition
Familiarity with technical project methodologies and the software development lifecycle
Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint
Exemplify understanding of Salesforce integrations such as DocuSign, Jitterbit, SF Shield
Position: The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve TSC's Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team. Primary Functions of the
Position: Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield
Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments
Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management
Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team
Organizes and performs system training and demonstrations to internal and external users
Creates documentation of new system processes
Gathers business requirements to create process improvements using Salesforce technology
Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management
Education and Experience
Requirements: Bachelor's Degree
Salesforce Administrator certification
3+ years of Salesforce Administration experience
Strong communication skills and experience working with functional leadership
Creative and analytical thinker with strong problem-solving skills
Demonstrated ability to meet deadlines and prioritize simultaneous requests
Preferred
Experience: Ability to write APEX triggers
Experience in banking and/or financial services
Essential Skills and
Abilities: Strong presentation, collaboration, and communication skills
Intellectually curious to gain deeper understanding of processes and requirements
Self-starter and a team player capable of driving projects to fruition
Familiarity with technical project methodologies and the software development lifecycle
Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint
Exemplify understanding of Salesforce integrations such as DocuSign, Jitterbit, SF Shield