Director of Operations and Compliance
Journey's End Refugee Services, Buffalo, New York, United States, 14266
Position
Title:
Director of Operations and Compliance
Supervisor:
Chief Strategy and Operations Officer
Status:
Full time, Exempt, $70,000-$75,000
Organizational Description:
Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law.
Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region. Journey's End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services
Job Description:
Under the supervision of the Chief of Strategy and Operations, the primary role of this position is to prioritize operational support to our mission. This includes the efficient management of resources, systems, policies, and relationships. This position will provide support to program, finance, and advancement staff through project management, workflow assessment, data analysis and effective communication, resource management. Strong organization and time management skills are also highly valued.
The Director of Operations must exemplify Journey's End's core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service.
Goals of Position: Evaluate, develop and, manage operational vendor relationships and organizational insurance procedures
Coordinate the data collection and analysis for grant and organizational compliance Supervise and manage the IT support services Supervise and manage facilities Supervise and manage safety team
Daily and Monthly Responsibilities:
Oversee daily office operations, including physical and digital resources of the organization Assist with vendor management and coordination Ensure resources and purchasing are managed in alignment with program budgets and funding restrictions Work in conjunction with Department Directors on developing policy, maintaining department SOP, and streamlining operational processes relevant to achieving agency and program goals Support with the development and implementation of safety protocol Support the operations-related needs of the main and satellite offices Serve as the point person for research requests and coordinate them internally Conduct program monitoring and evaluation Coordinate and monitor data systems and physical file management Supervise and support other operational staff Other duties as assigned Qualifications:
The Director of Operations and Compliance will be thoroughly committed to Journey's End strategy and mission. All candidates should have demonstrated leadership and executive level interpersonal, communication and influencing skills, with the ability to build consensus among groups of diverse internal/external stakeholders, resolve issues, and make decisions.
Specific requirements include:
Bachelor's degree At least 5 years of professional experience and exhibited commitment to program evaluation or operations improvement Ability to work effectively in collaboration with diverse groups of people Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Journey's End mission and commitment to working collaboratively with a leadership team of senior professionals Solid judgment and proven leadership skills A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities Impeccable integrity Strong analytical skills; basic business intuition, and common sense Strong work ethic
Title:
Director of Operations and Compliance
Supervisor:
Chief Strategy and Operations Officer
Status:
Full time, Exempt, $70,000-$75,000
Organizational Description:
Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law.
Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region. Journey's End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services
Job Description:
Under the supervision of the Chief of Strategy and Operations, the primary role of this position is to prioritize operational support to our mission. This includes the efficient management of resources, systems, policies, and relationships. This position will provide support to program, finance, and advancement staff through project management, workflow assessment, data analysis and effective communication, resource management. Strong organization and time management skills are also highly valued.
The Director of Operations must exemplify Journey's End's core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service.
Goals of Position: Evaluate, develop and, manage operational vendor relationships and organizational insurance procedures
Coordinate the data collection and analysis for grant and organizational compliance Supervise and manage the IT support services Supervise and manage facilities Supervise and manage safety team
Daily and Monthly Responsibilities:
Oversee daily office operations, including physical and digital resources of the organization Assist with vendor management and coordination Ensure resources and purchasing are managed in alignment with program budgets and funding restrictions Work in conjunction with Department Directors on developing policy, maintaining department SOP, and streamlining operational processes relevant to achieving agency and program goals Support with the development and implementation of safety protocol Support the operations-related needs of the main and satellite offices Serve as the point person for research requests and coordinate them internally Conduct program monitoring and evaluation Coordinate and monitor data systems and physical file management Supervise and support other operational staff Other duties as assigned Qualifications:
The Director of Operations and Compliance will be thoroughly committed to Journey's End strategy and mission. All candidates should have demonstrated leadership and executive level interpersonal, communication and influencing skills, with the ability to build consensus among groups of diverse internal/external stakeholders, resolve issues, and make decisions.
Specific requirements include:
Bachelor's degree At least 5 years of professional experience and exhibited commitment to program evaluation or operations improvement Ability to work effectively in collaboration with diverse groups of people Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Journey's End mission and commitment to working collaboratively with a leadership team of senior professionals Solid judgment and proven leadership skills A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities Impeccable integrity Strong analytical skills; basic business intuition, and common sense Strong work ethic