At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
We are seeking a
Google Presales Solution Architect
to join our team as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US.
We are looking for a
"True Google" technologist -someone deeply versed in the Google Cloud Platform (GCP) ecosystem-to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to
exchange expertise : you will help our current architects deepen their understanding of Google infrastructure (Compute, Security, Networking), while capitalizing on their mentorship to expand your own skills in Cloud Contact Center and Customer Experience (CX) strategy.
You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments.
What you'll be doing:
Google Cloud Architecture & Team Enablement
Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits. Cross-Pollinate Expertise:
Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them. Architect and deploy custom applications and AI agents using
Google Cloud native services , including
Cloud Run, Cloud Armor, and Compute Engine . Serve as the Subject Matter Expert (SME) for
quoting and pricing Google Cloud consumption , ensuring accuracy in complex cost modeling for clients. Strategic Offer Development & Innovation
Collaborate with the Director of Solution Architecture to design and structure
Managed Services offerings , helping us sell ongoing support layers alongside professional services. Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital's solution portfolio. Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them. Client Engagement
Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions. Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time. Technical & Strategic Skills
Google Cloud Native Expertise:
Proficiency in deploying custom apps and AI agents using
Cloud Run, Cloud Armor, and Compute Engine
is essential. Financial Acumen:
Deep understanding of Google Cloud pricing calculators, consumption models, and how to quote complex cloud architectures effectively. Managed Services Strategy:
Experience building or scoping
Managed Services offers , with an understanding of how to structure support agreements that drive recurring value. Professional Skills
Experience acting as an
overlay
or technical specialist within a pre-sales or sales engineering team. A "Cloud-First" background with a strong desire to learn the
Google Customer Engagement Suite
and broader Contact Center technologies. Proven ability to work remotely and collaborate effectively with cross-functional teams. Bachelor's Degree or equivalent experience. What you can expect
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Medical, dental, vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off
$145,000 - $170,000 a year
#LI-BN1
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
We are seeking a
Google Presales Solution Architect
to join our team as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US.
We are looking for a
"True Google" technologist -someone deeply versed in the Google Cloud Platform (GCP) ecosystem-to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to
exchange expertise : you will help our current architects deepen their understanding of Google infrastructure (Compute, Security, Networking), while capitalizing on their mentorship to expand your own skills in Cloud Contact Center and Customer Experience (CX) strategy.
You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments.
What you'll be doing:
Google Cloud Architecture & Team Enablement
Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits. Cross-Pollinate Expertise:
Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them. Architect and deploy custom applications and AI agents using
Google Cloud native services , including
Cloud Run, Cloud Armor, and Compute Engine . Serve as the Subject Matter Expert (SME) for
quoting and pricing Google Cloud consumption , ensuring accuracy in complex cost modeling for clients. Strategic Offer Development & Innovation
Collaborate with the Director of Solution Architecture to design and structure
Managed Services offerings , helping us sell ongoing support layers alongside professional services. Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital's solution portfolio. Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them. Client Engagement
Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions. Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time. Technical & Strategic Skills
Google Cloud Native Expertise:
Proficiency in deploying custom apps and AI agents using
Cloud Run, Cloud Armor, and Compute Engine
is essential. Financial Acumen:
Deep understanding of Google Cloud pricing calculators, consumption models, and how to quote complex cloud architectures effectively. Managed Services Strategy:
Experience building or scoping
Managed Services offers , with an understanding of how to structure support agreements that drive recurring value. Professional Skills
Experience acting as an
overlay
or technical specialist within a pre-sales or sales engineering team. A "Cloud-First" background with a strong desire to learn the
Google Customer Engagement Suite
and broader Contact Center technologies. Proven ability to work remotely and collaborate effectively with cross-functional teams. Bachelor's Degree or equivalent experience. What you can expect
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Medical, dental, vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off
$145,000 - $170,000 a year
#LI-BN1
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.