Director of Membership and Annual Fund
Philadelphia Museum of Art, Phila, Pennsylvania, United States, 19117
Director of Membership and Annual Fund
We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Director of Membership and Annual Fund leads the museum’s membership program, driving strategy to grow, retain, and engage a diverse member base while ensuring an exceptional member experience. This role oversees all membership operations, marketing, and engagement initiatives, aligning with institutional priorities for audience development and revenue generation. This position also oversees all aspects of the non-member donor program, including online fundraising and direct response campaigns such as direct mail and email appeals. The Director manages a team responsible for member services, sales, and audience strategy, and collaborates across Development, Growth & Brand, and Visitor Experience to create integrated campaigns and programs that deepen member loyalty and participation.
Specifically, you will:
Develop, implement, and refine a comprehensive strategy for membership and annual giving, including direct mail and digital appeals, to drive acquisition, retention, upgrades, and revenue growth.
Build and lead a high-performing membership team, mentoring staff and establishing a culture of collaboration and operational excellence.
Use data analysis and reporting to identify trends, forecast performance, and inform strategic decisions.
Oversee membership operations and ensure accuracy of CRM and related systems.
Design and implement multi-channel marketing campaigns including email, direct mail, digital, telemarketing, and on-site.
Create and manage a compelling calendar of member events, previews, and exclusive experiences.
Ensure exceptional member service across all touchpoints including in-person, phone, email, and online.
Manage membership budget and prepare regular performance reports for senior leadership.
Partner with Advancement colleagues to align membership strategies with donor pipeline goals.
Perform other related duties as assigned.
Your background and experience include:
7–10 years of experience in membership, audience development, or a related field, preferably in a cultural institution
Demonstrated success in developing and executing membership growth strategies
Strong leadership skills with experience building and managing teams
Expertise in marketing and communications, including digital and direct response
Data-driven approach with excellent analytical and organizational skills
Proficiency with CRM systems (Raiser’s Edge preferred), ticketing platforms, and marketing tools
Master’s degree or equivalent experience
Exceptional communication and writing skills with attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in Microsoft Office
Position and Compensation Details
The salary for this position is $140,000.
This position is Full-Time, Exempt, and 35 hours per week.
This position reports to Chief Advancement Officer
Physical requirements:
Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Institutional Requirements
Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
Maintains confidentiality.
Adheres to all museum protocols, procedures, rules, and policies.
Application Timeline
Applications will be reviewed on a rolling basis.
We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees including:
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.
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We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Director of Membership and Annual Fund leads the museum’s membership program, driving strategy to grow, retain, and engage a diverse member base while ensuring an exceptional member experience. This role oversees all membership operations, marketing, and engagement initiatives, aligning with institutional priorities for audience development and revenue generation. This position also oversees all aspects of the non-member donor program, including online fundraising and direct response campaigns such as direct mail and email appeals. The Director manages a team responsible for member services, sales, and audience strategy, and collaborates across Development, Growth & Brand, and Visitor Experience to create integrated campaigns and programs that deepen member loyalty and participation.
Specifically, you will:
Develop, implement, and refine a comprehensive strategy for membership and annual giving, including direct mail and digital appeals, to drive acquisition, retention, upgrades, and revenue growth.
Build and lead a high-performing membership team, mentoring staff and establishing a culture of collaboration and operational excellence.
Use data analysis and reporting to identify trends, forecast performance, and inform strategic decisions.
Oversee membership operations and ensure accuracy of CRM and related systems.
Design and implement multi-channel marketing campaigns including email, direct mail, digital, telemarketing, and on-site.
Create and manage a compelling calendar of member events, previews, and exclusive experiences.
Ensure exceptional member service across all touchpoints including in-person, phone, email, and online.
Manage membership budget and prepare regular performance reports for senior leadership.
Partner with Advancement colleagues to align membership strategies with donor pipeline goals.
Perform other related duties as assigned.
Your background and experience include:
7–10 years of experience in membership, audience development, or a related field, preferably in a cultural institution
Demonstrated success in developing and executing membership growth strategies
Strong leadership skills with experience building and managing teams
Expertise in marketing and communications, including digital and direct response
Data-driven approach with excellent analytical and organizational skills
Proficiency with CRM systems (Raiser’s Edge preferred), ticketing platforms, and marketing tools
Master’s degree or equivalent experience
Exceptional communication and writing skills with attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in Microsoft Office
Position and Compensation Details
The salary for this position is $140,000.
This position is Full-Time, Exempt, and 35 hours per week.
This position reports to Chief Advancement Officer
Physical requirements:
Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Institutional Requirements
Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
Maintains confidentiality.
Adheres to all museum protocols, procedures, rules, and policies.
Application Timeline
Applications will be reviewed on a rolling basis.
We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees including:
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.
Powered by JazzHR