Assistant Director of Student Financial Services
Suffolk University, Boston, Massachusetts, us, 02298
Assistant Director of Student Financial Services
Staff Exempt Boston, Massachusetts
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Description
This position in the Office of Student Financial Services reports to the Managing Associate Director of Student Financial Services. The Assistant Director of SFS assists students and parents with offering financing options and with navigating the financial aid application process The Assistant Director also represents the Office of Student Financial Services at various events such as Open House and Showcase.
COMPETENCIES: Knowledge of student Financial Aid processes and procedures; knowledge of State and Federal Financial Aid programs, regulations and guidelines; skill in the operation of computers and job-related software programs; skill in interpersonal relations and effectively communicating with internal and external customers.
Primary Responsibilities:
Serves as the primary HR and SFS contact for student employees and their managers. |Responsible for ensuring the posting of jobs on Handshake for awarded student employees. Additionally, creates the job requisitions in the Workday data management system and is responsible for hiring students, ensuring they are completing onboarding, and managing payroll issues. Also provides guidance to student managers on student personnel issues and conflict resolution.
Undergraduate student caseload – Responsible for all aspects of awarding financial aid to a portion of the undergraduate student population.
Coordinates with various departments the selection of merit employment award and ensures they are placed under the appropriate supervisory organization.
Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours. Contributes in the development of materials for these events.
Preferred Qualifications:
Requires a bachelor’s degree
Requires prior experience in a college/university financial aid office
Excellent written and oral communication skills necessary
Proficiency with Microsoft Word and Excel
Excellent analytical, organizational, problem solving and communication skills
Excellent customer service skills
Ability to work under continual deadlines requiring great attention to detail while managing competing responsibilities
Candidates should have attention to detail, public speaking ability, and desire to work in a fast-paced customer service setting
The successful candidate will have demonstrated experience working with diverse populations and a strong commitment to help developing and implementing the University’s Diversity, Equity and Inclusion policies and goals
Caseload responsibilities:
Packaging and awarding
Performing verification
Resolves ISIR Comment codes (i.e. C-codes)
Reviews special circumstance and appeal requests
Reviews satisfactory academic progress appeals (SAP)
Working reports
Responds to student inquiries via email
Follows up with students and families to complete their financial aid file
Other tasks assigned by manager
Serve as representative for Student Financial Services office at new student orientation and prospective student events. Coordinate presentations and provide coverage when needed. Coordinate with Ram Center and Student accounts colleagues to service inquiries
This position has some flexibility for a hybrid schedule to be determined with the manager based on the needs of the office.
Salary:$55,500 - $92,500.00
Salary Transparency
Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.
Equal Opportunity Statement
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment.
As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
Staff Exempt Boston, Massachusetts
Apply
Description
This position in the Office of Student Financial Services reports to the Managing Associate Director of Student Financial Services. The Assistant Director of SFS assists students and parents with offering financing options and with navigating the financial aid application process The Assistant Director also represents the Office of Student Financial Services at various events such as Open House and Showcase.
COMPETENCIES: Knowledge of student Financial Aid processes and procedures; knowledge of State and Federal Financial Aid programs, regulations and guidelines; skill in the operation of computers and job-related software programs; skill in interpersonal relations and effectively communicating with internal and external customers.
Primary Responsibilities:
Serves as the primary HR and SFS contact for student employees and their managers. |Responsible for ensuring the posting of jobs on Handshake for awarded student employees. Additionally, creates the job requisitions in the Workday data management system and is responsible for hiring students, ensuring they are completing onboarding, and managing payroll issues. Also provides guidance to student managers on student personnel issues and conflict resolution.
Undergraduate student caseload – Responsible for all aspects of awarding financial aid to a portion of the undergraduate student population.
Coordinates with various departments the selection of merit employment award and ensures they are placed under the appropriate supervisory organization.
Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours. Contributes in the development of materials for these events.
Preferred Qualifications:
Requires a bachelor’s degree
Requires prior experience in a college/university financial aid office
Excellent written and oral communication skills necessary
Proficiency with Microsoft Word and Excel
Excellent analytical, organizational, problem solving and communication skills
Excellent customer service skills
Ability to work under continual deadlines requiring great attention to detail while managing competing responsibilities
Candidates should have attention to detail, public speaking ability, and desire to work in a fast-paced customer service setting
The successful candidate will have demonstrated experience working with diverse populations and a strong commitment to help developing and implementing the University’s Diversity, Equity and Inclusion policies and goals
Caseload responsibilities:
Packaging and awarding
Performing verification
Resolves ISIR Comment codes (i.e. C-codes)
Reviews special circumstance and appeal requests
Reviews satisfactory academic progress appeals (SAP)
Working reports
Responds to student inquiries via email
Follows up with students and families to complete their financial aid file
Other tasks assigned by manager
Serve as representative for Student Financial Services office at new student orientation and prospective student events. Coordinate presentations and provide coverage when needed. Coordinate with Ram Center and Student accounts colleagues to service inquiries
This position has some flexibility for a hybrid schedule to be determined with the manager based on the needs of the office.
Salary:$55,500 - $92,500.00
Salary Transparency
Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.
Equal Opportunity Statement
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment.
As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.