Position Overview
The
Director of Operations
is responsible for overseeing and optimizing the day-to-day operational performance of the healthcare organization. This leader will partner closely with clinical, financial, and administrative teams to ensure efficient operations, high-quality patient care, regulatory compliance, and scalable growth. The ideal candidate brings strong healthcare operations experience, a data-driven mindset, and a collaborative leadership style.
Key Responsibilities Lead and manage operational functions across clinical and non-clinical departments to ensure efficient, compliant, and patient-centered care delivery
Partner with clinical leadership to improve workflows, staffing models, and patient throughput while maintaining quality and safety standards
Develop, implement, and monitor operational KPIs related to access, utilization, productivity, patient experience, and financial performance
Oversee staffing, scheduling, and capacity planning to align resources with patient demand
Drive process improvement initiatives using Lean, Six Sigma, or similar methodologies
Ensure compliance with healthcare regulations, accreditation standards, and payer requirements (e.g., CMS, HIPAA, Joint Commission)
Collaborate with finance leadership on budgeting, forecasting, and cost-containment initiatives
Support growth initiatives, including new service lines, locations, acquisitions, or integrations
Lead, mentor, and develop operations managers and cross-functional teams
Act as a key liaison between executive leadership, clinical teams, and external partners Qualifications
Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred
7-10 years of progressive healthcare operations experience , with leadership responsibility
Strong understanding of healthcare delivery models, clinical workflows, and regulatory requirements
Proven experience managing multi-site or complex healthcare operations preferred
Demonstrated success driving operational improvements and managing change
Strong analytical skills with experience using operational and financial data to guide decisions
Excellent communication, leadership, and stakeholder management skills Preferred Experience
Experience in provider-based organizations, physician practice management, hospitals, or PE-backed healthcare platforms
Familiarity with EHR systems, revenue cycle processes, and payer contracting
Lean, Six Sigma, or similar process improvement certification Why Join Us
High-impact leadership role with visibility to executive leadership
Opportunity to shape strategy, scale operations, and improve patient outcomes
Competitive compensation, bonus potential, and comprehensive benefits Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
The
Director of Operations
is responsible for overseeing and optimizing the day-to-day operational performance of the healthcare organization. This leader will partner closely with clinical, financial, and administrative teams to ensure efficient operations, high-quality patient care, regulatory compliance, and scalable growth. The ideal candidate brings strong healthcare operations experience, a data-driven mindset, and a collaborative leadership style.
Key Responsibilities Lead and manage operational functions across clinical and non-clinical departments to ensure efficient, compliant, and patient-centered care delivery
Partner with clinical leadership to improve workflows, staffing models, and patient throughput while maintaining quality and safety standards
Develop, implement, and monitor operational KPIs related to access, utilization, productivity, patient experience, and financial performance
Oversee staffing, scheduling, and capacity planning to align resources with patient demand
Drive process improvement initiatives using Lean, Six Sigma, or similar methodologies
Ensure compliance with healthcare regulations, accreditation standards, and payer requirements (e.g., CMS, HIPAA, Joint Commission)
Collaborate with finance leadership on budgeting, forecasting, and cost-containment initiatives
Support growth initiatives, including new service lines, locations, acquisitions, or integrations
Lead, mentor, and develop operations managers and cross-functional teams
Act as a key liaison between executive leadership, clinical teams, and external partners Qualifications
Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred
7-10 years of progressive healthcare operations experience , with leadership responsibility
Strong understanding of healthcare delivery models, clinical workflows, and regulatory requirements
Proven experience managing multi-site or complex healthcare operations preferred
Demonstrated success driving operational improvements and managing change
Strong analytical skills with experience using operational and financial data to guide decisions
Excellent communication, leadership, and stakeholder management skills Preferred Experience
Experience in provider-based organizations, physician practice management, hospitals, or PE-backed healthcare platforms
Familiarity with EHR systems, revenue cycle processes, and payer contracting
Lean, Six Sigma, or similar process improvement certification Why Join Us
High-impact leadership role with visibility to executive leadership
Opportunity to shape strategy, scale operations, and improve patient outcomes
Competitive compensation, bonus potential, and comprehensive benefits Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.