UX/UI Designer III (Staff Service Designer)
Pacer Group, Mountain View, California, us, 94039
Job Title: UX/UI Designer III - Staff Service Designer
Location: Mountain View, CA, 94043
Duration: 6 Months (Potential Extension)
Shift Timing: Standard Shift
Job Description: We are seeking a highly experienced Staff Service Designer (UX/UI Designer III) to lead strategic design initiatives across complex systems and services. This role focuses on driving cross-functional collaboration, influencing design strategy, and delivering impactful end-to-end service experiences that align customer needs with business outcomes. The ideal candidate is a visionary design leader who thrives in ambiguity, operates autonomously, and inspires teams through facilitation, systems thinking, and exceptional storytelling. Key Responsibilities:
Lead complex, cross-functional service design initiatives that span multiple business units and customer touchpoints. Collaborate with product, engineering, research, and business leaders to define and deliver seamless end-to-end user experiences. Facilitate strategic workshops and co-creation sessions using tools like Miro, Mural, and Fig Jam. Translate complex systems and service ecosystems into clear, compelling narratives and design artifacts that resonate across all levels of the organization. Define and communicate design frameworks, service blueprints, and journey maps to drive alignment and execution. Champion design thinking and service design methodologies across multidisciplinary teams. Operate independently, driving organizational change and influencing senior stakeholders to align on a shared vision. Ensure measurable business and customer outcomes through innovative service design strategies. Required Qualifications:
Bachelor's degree in Design, Human-Computer Interaction, or a related field (Master's degree preferred). 8+ years of experience in service design, user experience strategy, or interaction design. Proven success working within large, matrixed organizations and delivering scalable design solutions. Strong expertise in systems thinking, journey mapping, and service blueprinting. Mastery in digital collaboration tools such as Miro, Mural, Fig Jam, or Figma. Exceptional facilitation, communication, and storytelling skills to engage diverse stakeholders. Demonstrated ability to operate autonomously and drive initiatives in ambiguous environments. Preferred Skills:
Experience leading design strategy within enterprise or consumer-facing environments. Ability to build consensus and drive design vision without direct authority. Deep understanding of user-centered design, usability, and design research methodologies. Strong portfolio demonstrating end-to-end service design leadership and tangible business impact.
Location: Mountain View, CA, 94043
Duration: 6 Months (Potential Extension)
Shift Timing: Standard Shift
Job Description: We are seeking a highly experienced Staff Service Designer (UX/UI Designer III) to lead strategic design initiatives across complex systems and services. This role focuses on driving cross-functional collaboration, influencing design strategy, and delivering impactful end-to-end service experiences that align customer needs with business outcomes. The ideal candidate is a visionary design leader who thrives in ambiguity, operates autonomously, and inspires teams through facilitation, systems thinking, and exceptional storytelling. Key Responsibilities:
Lead complex, cross-functional service design initiatives that span multiple business units and customer touchpoints. Collaborate with product, engineering, research, and business leaders to define and deliver seamless end-to-end user experiences. Facilitate strategic workshops and co-creation sessions using tools like Miro, Mural, and Fig Jam. Translate complex systems and service ecosystems into clear, compelling narratives and design artifacts that resonate across all levels of the organization. Define and communicate design frameworks, service blueprints, and journey maps to drive alignment and execution. Champion design thinking and service design methodologies across multidisciplinary teams. Operate independently, driving organizational change and influencing senior stakeholders to align on a shared vision. Ensure measurable business and customer outcomes through innovative service design strategies. Required Qualifications:
Bachelor's degree in Design, Human-Computer Interaction, or a related field (Master's degree preferred). 8+ years of experience in service design, user experience strategy, or interaction design. Proven success working within large, matrixed organizations and delivering scalable design solutions. Strong expertise in systems thinking, journey mapping, and service blueprinting. Mastery in digital collaboration tools such as Miro, Mural, Fig Jam, or Figma. Exceptional facilitation, communication, and storytelling skills to engage diverse stakeholders. Demonstrated ability to operate autonomously and drive initiatives in ambiguous environments. Preferred Skills:
Experience leading design strategy within enterprise or consumer-facing environments. Ability to build consensus and drive design vision without direct authority. Deep understanding of user-centered design, usability, and design research methodologies. Strong portfolio demonstrating end-to-end service design leadership and tangible business impact.