Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 1200 employees across 31 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.
JOB SUMMARY
Direct an efficient and profitable multi-location service department through productive staffing, customer retention and satisfaction, cost reduction, technician training and quality workmanship.
Works to improve productivity and control costs within the service function.
PRIMARY DUTIES
Develop and implement strategies and tactics to effectively lower variable costs.
Maintains departmental staffing levels appropriate to markets, budget and customer satisfaction requirements.
Monitor P&L to ensure profitability and assist with asset management.
Monitor service expenses.
Supervise all service personnel.
Set goals, review and analyze performance, results and take corrective action.
Assures that all paperwork is current, correct and completed in a timely manner.
Maintain exemplary customer relations.
Handles customer complaints, relations and inquiries.
Works with dealership shops to ensure timely and cost effective repairs.
Implement and maintain a comprehensive preventative maintenance program.
Assist in the strategic and financial planning process.
Hires, fires, recruits and trains current and potential new hires.
Visits/meets with high profile customers on a regular basis to promote Paclease objectives.
Understands and ensures compliance with OEM and vendor policies and procedures.
Calculate and review unit P&L, VCA and residual matrix’s.
Maintains strong vendor relations to assist in promoting lower costs and customer satisfaction.
Attends management and vendor/supplier training/meetings as deemed necessary for ongoing personal development.
QUALIFICATIONS
High school diploma or the equivalent
Five years’ experience as a fleet service manager
Must have a working knowledge of all heavy truck repair methods
Sales experience preferred.
Excellent communication and computer skills
Ability to manage and coordinate a large department at a profit according to dealership guidelines
Must have a professional personal appearance
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
JOB SUMMARY
Direct an efficient and profitable multi-location service department through productive staffing, customer retention and satisfaction, cost reduction, technician training and quality workmanship.
Works to improve productivity and control costs within the service function.
PRIMARY DUTIES
Develop and implement strategies and tactics to effectively lower variable costs.
Maintains departmental staffing levels appropriate to markets, budget and customer satisfaction requirements.
Monitor P&L to ensure profitability and assist with asset management.
Monitor service expenses.
Supervise all service personnel.
Set goals, review and analyze performance, results and take corrective action.
Assures that all paperwork is current, correct and completed in a timely manner.
Maintain exemplary customer relations.
Handles customer complaints, relations and inquiries.
Works with dealership shops to ensure timely and cost effective repairs.
Implement and maintain a comprehensive preventative maintenance program.
Assist in the strategic and financial planning process.
Hires, fires, recruits and trains current and potential new hires.
Visits/meets with high profile customers on a regular basis to promote Paclease objectives.
Understands and ensures compliance with OEM and vendor policies and procedures.
Calculate and review unit P&L, VCA and residual matrix’s.
Maintains strong vendor relations to assist in promoting lower costs and customer satisfaction.
Attends management and vendor/supplier training/meetings as deemed necessary for ongoing personal development.
QUALIFICATIONS
High school diploma or the equivalent
Five years’ experience as a fleet service manager
Must have a working knowledge of all heavy truck repair methods
Sales experience preferred.
Excellent communication and computer skills
Ability to manage and coordinate a large department at a profit according to dealership guidelines
Must have a professional personal appearance
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.