Director, Revenue Operations Pharm Analytics
RxBenefits, Denver, Colorado, United States, 80285
As part of the Revenue Operations organization, the Director, Revenue Operations - Pharmacy Analytics leads the Strategic Pharmacy Analyst (SPA) function that supports our unified Go-to-Market (GTM) organization-including Business Development (BD) and Account Management (AM). This leader oversees the managers and analysts responsible for delivering accurate analyses and insights, clear communication, and operational consistency across a rapidly evolving pharmacy benefits landscape.
The Director serves as the liaison and advocate for BD and AM in cross-functional discussions related to market events, pricing changes, formulary updates, utilization trends, and other operational impacts. This role requires strong people leadership, confident communication, and the ability to guide teams through shifting priorities with accuracy, readiness, and agility.
The Director is responsible for the performance, development, and engagement of SPA managers and analysts who support both new business and renewal opportunities. This leader drives team preparedness to deliver analytical accuracy and insights, ensures readiness for upcoming changes, manages SLA performance, and adjusts operational focus as market changes arise. Success requires executive presence, a deep understanding of pharmacy benefits analytics, and the ability to translate complex topics into clear direction for BD, AM, and SPA teams.
Essential Job Responsibilities Include:
People Leadership & Development
Lead, coach, and develop SPA managers and analysts; foster a culture of accountability, growth, clarity, and inclusion.
Set expectations for quality, responsiveness, and readiness; reinforce these through ongoing coaching and regular performance reviews.
Balance workload across BD and AM, re-prioritizing as business conditions shift.
Build leadership bench strength through structured development and mentoring.
Market-Event Representation (Liaison & Advocate)
Represent BD and AM in cross-functional forums involving, but not limited to, Pricing & Analytics, Clinical, Product, PBM Relations, Legal, and Implementation.
Translate decisions into clear, actionable direction for the SPA team and GTM stakeholders.
Lead communication efforts-including alerts, FAQs, talk tracks, and templates-to ensure BD, AM, and SPAs remain fully aligned and prepared.
Operational Excellence & Quality
Establish and maintain quality standards for modeling insights, documentation, assumptions, and peer review.
Drive accuracy in all SPA outputs, particularly repricing, formulary disruption analyses, rebate assumptions, specialty channel configurations, UM impacts, and network strategies.
Track and address recurring issues through defined error categories and root-cause analysis.
Service Level Management & Readiness
Manage SLAs for analyses, RFP responses, renewals, and other deliverables; monitor performance and coach to improvement.
Maintain an always-current readiness plan that outlines upcoming changes, training needs, communication timing for SPA, BD, and AM.
Process, Tools, & Data Governance
Partner with Revenue Operations leadership to advance SPA tools, enablement content (playbooks), territory performance analytics, and automation opportunities to support the SPA function.
Ensure Salesforce (SFDC) accuracy and adherence to data governance requirements-including system process flow and consistent information across opportunities.
Standardize templates, presentations, and workflows to reduce wide variation while supporting multiple BD and AM requirements.
GTM Alignment & Communication
Maintain a predictable operating rhythm with BD and AM leadership, ensuring visibility into performance, risks, upcoming events, and enablement needs.
Deliver concise, executive-ready summaries of SPA performance, readiness, and priority shifts to Revenue Operations leadership.
Talent, Onboarding & Enablement
Define and manage onboarding, certification, and ongoing training for SPA managers and analysts.
Collaborate with Revenue Operations and enablement resources to provide role-specific continued education and certification for career development and advancement of SPAs.
Promote a culture of knowledge sharing across all SPA teams.
Required Skills / Experience:
Proven experience leading multi-layered analytics or operations teams, including leadership of managers.
Bachelor's degree required.
Strong, demonstrated communication and executive presence; able to advocate for BD/AM and simplify complex pharmacy/PBM topics.
Deep understanding of pharmacy benefits, PBM analytics, or related healthcare financial modeling.
Demonstrated ability to establish and maintain quality standards and coach teams to accuracy.
Experience managing SLAs, operational workflows, and performance dashboards.
Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, reconciliation) and working knowledge of Salesforce.
Experience driving cross-functional initiatives with Product, Clinical, Pricing, Finance, Marketing, and PBM Relations.
Preferred Skills/Experience:
Advanced degree preferred.
5+ years of experience in pharmacy benefits, PBM analytics, or healthcare financial analytics.
Experience modernizing tools, workflows, or automation to improve speed and accuracy.
Familiarity with BI/reporting tools and documentation platforms (e.g., Power BI, Tableau, Confluence).
Background in designing onboarding and training programs for analytical teams.
Comfort navigating ambiguity with a bias toward action and structured experimentation.
Behavioral Competencies:
Accuracy-Driven:
Ensures quality and precision in all deliverables.
Confident Communicator:
Clear, concise, and influential in high-stakes discussions.
Builder & Scaler:
Creates repeatable processes, tools, and rhythms that raise the performance of the team.
Adaptive Leader:
Responds quickly to changing environments and reallocates resources effectively.
Talent Developer:
Invests in people, strengthens leadership capabilities, and builds a healthy, high-performing culture.
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
The Director serves as the liaison and advocate for BD and AM in cross-functional discussions related to market events, pricing changes, formulary updates, utilization trends, and other operational impacts. This role requires strong people leadership, confident communication, and the ability to guide teams through shifting priorities with accuracy, readiness, and agility.
The Director is responsible for the performance, development, and engagement of SPA managers and analysts who support both new business and renewal opportunities. This leader drives team preparedness to deliver analytical accuracy and insights, ensures readiness for upcoming changes, manages SLA performance, and adjusts operational focus as market changes arise. Success requires executive presence, a deep understanding of pharmacy benefits analytics, and the ability to translate complex topics into clear direction for BD, AM, and SPA teams.
Essential Job Responsibilities Include:
People Leadership & Development
Lead, coach, and develop SPA managers and analysts; foster a culture of accountability, growth, clarity, and inclusion.
Set expectations for quality, responsiveness, and readiness; reinforce these through ongoing coaching and regular performance reviews.
Balance workload across BD and AM, re-prioritizing as business conditions shift.
Build leadership bench strength through structured development and mentoring.
Market-Event Representation (Liaison & Advocate)
Represent BD and AM in cross-functional forums involving, but not limited to, Pricing & Analytics, Clinical, Product, PBM Relations, Legal, and Implementation.
Translate decisions into clear, actionable direction for the SPA team and GTM stakeholders.
Lead communication efforts-including alerts, FAQs, talk tracks, and templates-to ensure BD, AM, and SPAs remain fully aligned and prepared.
Operational Excellence & Quality
Establish and maintain quality standards for modeling insights, documentation, assumptions, and peer review.
Drive accuracy in all SPA outputs, particularly repricing, formulary disruption analyses, rebate assumptions, specialty channel configurations, UM impacts, and network strategies.
Track and address recurring issues through defined error categories and root-cause analysis.
Service Level Management & Readiness
Manage SLAs for analyses, RFP responses, renewals, and other deliverables; monitor performance and coach to improvement.
Maintain an always-current readiness plan that outlines upcoming changes, training needs, communication timing for SPA, BD, and AM.
Process, Tools, & Data Governance
Partner with Revenue Operations leadership to advance SPA tools, enablement content (playbooks), territory performance analytics, and automation opportunities to support the SPA function.
Ensure Salesforce (SFDC) accuracy and adherence to data governance requirements-including system process flow and consistent information across opportunities.
Standardize templates, presentations, and workflows to reduce wide variation while supporting multiple BD and AM requirements.
GTM Alignment & Communication
Maintain a predictable operating rhythm with BD and AM leadership, ensuring visibility into performance, risks, upcoming events, and enablement needs.
Deliver concise, executive-ready summaries of SPA performance, readiness, and priority shifts to Revenue Operations leadership.
Talent, Onboarding & Enablement
Define and manage onboarding, certification, and ongoing training for SPA managers and analysts.
Collaborate with Revenue Operations and enablement resources to provide role-specific continued education and certification for career development and advancement of SPAs.
Promote a culture of knowledge sharing across all SPA teams.
Required Skills / Experience:
Proven experience leading multi-layered analytics or operations teams, including leadership of managers.
Bachelor's degree required.
Strong, demonstrated communication and executive presence; able to advocate for BD/AM and simplify complex pharmacy/PBM topics.
Deep understanding of pharmacy benefits, PBM analytics, or related healthcare financial modeling.
Demonstrated ability to establish and maintain quality standards and coach teams to accuracy.
Experience managing SLAs, operational workflows, and performance dashboards.
Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, reconciliation) and working knowledge of Salesforce.
Experience driving cross-functional initiatives with Product, Clinical, Pricing, Finance, Marketing, and PBM Relations.
Preferred Skills/Experience:
Advanced degree preferred.
5+ years of experience in pharmacy benefits, PBM analytics, or healthcare financial analytics.
Experience modernizing tools, workflows, or automation to improve speed and accuracy.
Familiarity with BI/reporting tools and documentation platforms (e.g., Power BI, Tableau, Confluence).
Background in designing onboarding and training programs for analytical teams.
Comfort navigating ambiguity with a bias toward action and structured experimentation.
Behavioral Competencies:
Accuracy-Driven:
Ensures quality and precision in all deliverables.
Confident Communicator:
Clear, concise, and influential in high-stakes discussions.
Builder & Scaler:
Creates repeatable processes, tools, and rhythms that raise the performance of the team.
Adaptive Leader:
Responds quickly to changing environments and reallocates resources effectively.
Talent Developer:
Invests in people, strengthens leadership capabilities, and builds a healthy, high-performing culture.
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.