FuturePlan is a prominent third-party administrator (TPA) of retirement plans, collaborating with advisors across the United States. We provide personalized, top-notch service supported by the robust foundation of our parent company, Ascensus. With a legacy that spans decades and a team of more than 500 credentialed professionals, including 60 actuaries and a large in-house ERISA team, we pride ourselves on delivering exceptional service and expertise to our expanding clientele.
Position Summary
The Deconversion Consultant will become the key contact once a client has communicated their intention to disengage or terminate a plan. You will manage the complete deconversion process, ensuring accurate and efficient plan administration work. This role requires collaboration with internal departments to ensure a smooth, compliant transition that embodies FuturePlan's commitment to excellence.
Essential Duties and Responsibilities
Safeguard all confidential data held by Ascensus to prevent unauthorized access or disclosure that could harm the company or its clients.
Uphold our Core Values of People Matter, Quality First and Integrity Always®, fostering an environment of respect and commitment.
Act as the primary contact for clients and advisors during the deconversion process, setting expectations and managing timelines.
Oversee all plan administration tasks for deconversion cases, including compliance testing, annual valuation, Form 5500 filing, and final asset distributions.
Generate necessary government forms and ensure compliance with DOL and IRS regulations.
Collaborate with internal departments (Compliance, Trust Accounting, Operations) to facilitate deconversion activities efficiently.
Conduct census reviews, perform eligibility calculations, and manage trust accounting and asset reconciliations.
Identify and resolve any plan discrepancies, ensuring all corrections are made before plan closure.
Track the progress of deconversion cases to meet deadlines and manage dependencies effectively.
Maintain regular communication with clients, plan sponsors, and internal teams, providing updates and promptly resolving any issues.
Promote continuous improvement by identifying opportunities to streamline processes and enhance client satisfaction.
Experience and Skills Required
Education & Experience
Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent professional experience. 5+ years of experience in retirement plan administration, deconversion, or financial services; experience with various plan types (DC, DB, Combo) strongly preferred. Familiarity with recordkeeping platforms such as FTW and ASC; ability to quickly learn new technology.
Technical Skills
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); adept at managing and analyzing data. Understanding of ERISA, IRS, and DOL regulations, and familiarity with plan document structures (both prototype and individually designed). Experience in plan reconciliations, trust accounting, and conversion processes. Proficient in InContact (call center platform) and Salesforce (CRM) for client communication and workflow management.
Core Competencies
Exceptional client service orientation with strong presentation and negotiation skills. Excellent written and verbal communication; capable of engaging with clients, advisors, and internal teams professionally. Strong analytical and problem-solving skills, with careful attention to detail. Ability to juggle multiple priorities and deadlines in a dynamic environment while ensuring quality and compliance. Demonstrated decision-making ability on issues impacting financial outcomes and client relationships. Skilled in conflict resolution and managing escalations.
Behavioral Attributes
Collaborative and accountable team player, thriving in a culture of innovation. Adaptable to change and dedicated to continuous improvement. Willingness to work additional hours as necessary to fulfill client and business needs. Embody FuturePlan's core values and approach each task with enthusiasm and a proactive mindset.
For virtual remote positions, we require an uninterrupted workspace and appropriate family care during business hours. Additionally, a minimum internet speed of 25 Mbps is required for individual use. If multiple users share the same connection, a stronger connection is necessary. Please ensure these requirements are met before applying. The national average salary for this role is between $65k - $75k, not including bonuses and benefits. Actual salary may vary based on various factors such as location and experience. Other benefits may include 401(k) match, medical, dental, vision, and paid time off. We are proud to be an Equal Opportunity Employer.
Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent professional experience. 5+ years of experience in retirement plan administration, deconversion, or financial services; experience with various plan types (DC, DB, Combo) strongly preferred. Familiarity with recordkeeping platforms such as FTW and ASC; ability to quickly learn new technology.
Technical Skills
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); adept at managing and analyzing data. Understanding of ERISA, IRS, and DOL regulations, and familiarity with plan document structures (both prototype and individually designed). Experience in plan reconciliations, trust accounting, and conversion processes. Proficient in InContact (call center platform) and Salesforce (CRM) for client communication and workflow management.
Core Competencies
Exceptional client service orientation with strong presentation and negotiation skills. Excellent written and verbal communication; capable of engaging with clients, advisors, and internal teams professionally. Strong analytical and problem-solving skills, with careful attention to detail. Ability to juggle multiple priorities and deadlines in a dynamic environment while ensuring quality and compliance. Demonstrated decision-making ability on issues impacting financial outcomes and client relationships. Skilled in conflict resolution and managing escalations.
Behavioral Attributes
Collaborative and accountable team player, thriving in a culture of innovation. Adaptable to change and dedicated to continuous improvement. Willingness to work additional hours as necessary to fulfill client and business needs. Embody FuturePlan's core values and approach each task with enthusiasm and a proactive mindset.
For virtual remote positions, we require an uninterrupted workspace and appropriate family care during business hours. Additionally, a minimum internet speed of 25 Mbps is required for individual use. If multiple users share the same connection, a stronger connection is necessary. Please ensure these requirements are met before applying. The national average salary for this role is between $65k - $75k, not including bonuses and benefits. Actual salary may vary based on various factors such as location and experience. Other benefits may include 401(k) match, medical, dental, vision, and paid time off. We are proud to be an Equal Opportunity Employer.