Mitigation Manager
Institute of Inspection , Cleaning and Restoration Certification, Chattanooga, Tennessee, United States, 37450
Overview Southeast Restoration Group (SRG), a faith-based company, is seeking a
Mitigation Manager
to lead our dedicated mitigation team. In this leadership role, you'll play a crucial part in our mission to Restore Lives and Repair Property. You'll be guiding teams through water, fire, and mold-related emergencies while setting the standard for operational excellence, customer service, and team development.
Your Impact: Key Responsibilities
Team Leadership & Development : Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism. Operational Oversight & Project Excellence : Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols. Financial & Strategic Performance Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals. Customer Experience & Communication Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process. Emergency Response Readiness Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships. Systems & Documentation Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards. Qualifications
3+ years of team management experience in mitigation, restoration, or construction IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred High school diploma or equivalent required Strong knowledge of water/fire/mold mitigation processes and tools Proficient in budgeting, forecasting, and financial decision - making Experience leading emergency response efforts and managing CAT events Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis) Excellent communicator with strong leadership and conflict resolution skills Must be at least 21 years old and able to pass a DOT physical Who Thrives Here
Mission - Minded Leaders : You lead with purpose and understand the impact of helping families recover from crisis. Accountable & Results - Driven : You take ownership and deliver on commitments - financially and operationally. Team Builders & Encouragers : You care deeply about your team's growth and are intentional in how you lead. Clear Communicators : You build trust through honest, compassionate, and effective communication. System - Oriented : You believe great documentation and process are key to scalable success. Adaptable Under Pressure : You remain calm and focused when emergencies hit - and you help others do the same. Benefits
Competitive Compensation Package + Profit - Based Incentives Full Health Benefits: Medical, Dental, Vision, Disability & Life Safe Harbor 401K with 4% Company Match Paid Time Off + Birthday Off + 5 Paid Mission Trip Days Certification & Industry Training Reimbursement Opportunities for Advancement in a Growing, Faith - Driven Company
Ready to lead a team that shows up when it matters most? Apply today and join a company committed to excellence, serving with compassion, and restoring lives.
#SRG200
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders. The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.
Mitigation Manager
to lead our dedicated mitigation team. In this leadership role, you'll play a crucial part in our mission to Restore Lives and Repair Property. You'll be guiding teams through water, fire, and mold-related emergencies while setting the standard for operational excellence, customer service, and team development.
Your Impact: Key Responsibilities
Team Leadership & Development : Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism. Operational Oversight & Project Excellence : Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols. Financial & Strategic Performance Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals. Customer Experience & Communication Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process. Emergency Response Readiness Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships. Systems & Documentation Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards. Qualifications
3+ years of team management experience in mitigation, restoration, or construction IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred High school diploma or equivalent required Strong knowledge of water/fire/mold mitigation processes and tools Proficient in budgeting, forecasting, and financial decision - making Experience leading emergency response efforts and managing CAT events Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis) Excellent communicator with strong leadership and conflict resolution skills Must be at least 21 years old and able to pass a DOT physical Who Thrives Here
Mission - Minded Leaders : You lead with purpose and understand the impact of helping families recover from crisis. Accountable & Results - Driven : You take ownership and deliver on commitments - financially and operationally. Team Builders & Encouragers : You care deeply about your team's growth and are intentional in how you lead. Clear Communicators : You build trust through honest, compassionate, and effective communication. System - Oriented : You believe great documentation and process are key to scalable success. Adaptable Under Pressure : You remain calm and focused when emergencies hit - and you help others do the same. Benefits
Competitive Compensation Package + Profit - Based Incentives Full Health Benefits: Medical, Dental, Vision, Disability & Life Safe Harbor 401K with 4% Company Match Paid Time Off + Birthday Off + 5 Paid Mission Trip Days Certification & Industry Training Reimbursement Opportunities for Advancement in a Growing, Faith - Driven Company
Ready to lead a team that shows up when it matters most? Apply today and join a company committed to excellence, serving with compassion, and restoring lives.
#SRG200
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders. The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.