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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[507,521,534,540,554],{"_426":425,"_430":508,"_449":450,"_441":509,"_240":510,"_437":511,"_424":425,"_111":512,"_428":191,"_429":191,"_451":450,"_439":513,"_422":514,"_452":515,"_427":130,"_473":516,"_457":517,"_475":512,"_476":513,"_478":518,"_480":519,"_482":520},["D",1769792400000],"Nationwide IT Services, Inc.","Duties and Responsibilities:\nProvides Tier I/II helpdesk IT support to DHACA R&D customers while working with DHA and external organizations to resolve both technical and functional issues affecting the IT systems.

Proficiency using PowerShell to develop and maintain scripts for various reports, patching, and other functionality

Experience with Enterprise email, including creating and provisioning distribution lists and mailboxes

Experience with MECM, including developing and deploying application packages

Experience troubleshooting Microsoft Windows 11 or newer Microsoft Office 365 Suite applications

Experience working with applications such as Splunk, McAfee/Trellix/Windows Defender Antivirus, Microsoft Edge, Firefox, Chrome, Adobe Acrobat, and HID Active Client

Experience creating and updating Standard Operating Procedures (SOPs)

Experience troubleshooting Multifunction Devices (printers)

Experience using remote access tools such as Bomgar and Microsoft Remote Desktop Protocol (RDP)

High level of professionalism, attention to detail, and ability to multitask

Ability to work closely with teammates in a Hybrid work environment (on-site/teleworking)

Maintain currency and a high level of technical skill in the field of expertise

Familiarity and experience in troubleshooting government-issued Apple iPhones

Job Description/Requirements:\nComprehensive knowledge across key tasks and high-impact assignments, and function as technical experts across Tier I, II, and Help Desk support.

Provide IT support both desk-side and remotely based on need.

Provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE), including, but not limited to, computers, mobile devices, Multi-Function Devices (MFD), and peripherals.

Provide installation, configuration, troubleshooting, and maintenance of software, including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission-critical applications, and applications listed on the DoD/Army/DHA approved products list.

Provide network administration services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports.

Provide Video Teleconferencing (VTC) systems support, assisting customers who have scheduled a conference room with ensuring audio/video is working and troubleshoot as required.

Responsible for ensuring organization-owned equipment/software conforms to all IA requirements, as defined by the IAM, to obtain and maintain an ATO.

Assist the IAM in accomplishing paragraph 5.2.2.6 by providing support for IA requirements such as vulnerability mitigation (patching), executing queries/reports on organization systems/computers (compile software lists, installed software versions, etc.), providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans.

Utilize Enterprise-provided management tools to assist with performing tasks outlined within this PWS, including, but not limited to, Microsoft Configuration Manager (MECM), Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP.

Develop and maintain SOPs and Knowledge Base Articles (KBAs) for processes and procedures relevant to the operation/configuration of hardware/software and/or organization business processes.

Experience using PowerShell and Batch scripting.

Working knowledge of the following applications/systems:

PowerShell

Power Platform

ACAS Scanning Tools

Service Now

Microsoft 365

Active Directory

Printers

RDP

Trellix

Splunk

Bomgar

Windows Defender

Customer Service

Help Desk

Required Clearance and Certifications:

ACTIVE SECRET Clearance

CompTIA Security+ CE

About Nationwide IT Services\nNIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement, along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

#J-18808-Ljbffr\n","Duties and Responsibilities:\nProvides Tier I/II helpdesk IT support to DHACA R&D customers while working with DHA and external organizations to res...","Help Desk Analyst","Frederick, Maryland, United States, 21701",["B","2364282774"],"Work at Nationwide IT Services, Inc.","7 days ago","/jobs/2364282774-help-desk-analyst","/jobs?keyword=Nationwide+IT+Services%2C+Inc.","/jobs?location=Frederick%2C+Maryland%2C+United+States%2C+21701","/jobs?keyword=Help+Desk+Analyst",{"_426":425,"_430":522,"_449":450,"_441":523,"_240":524,"_437":525,"_424":425,"_111":526,"_428":191,"_429":191,"_451":450,"_439":527,"_422":528,"_452":529,"_427":118,"_473":474,"_457":530,"_475":526,"_476":527,"_478":531,"_480":532,"_482":533},["D",1770073200000],"Patriot LLC","Overview

The

Service Desk Analyst I

serves as the first point of contact for our Company and our customers’ day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client’s TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support. Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems.\nResponsibilities:\nProvide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware\nRespond to email messages, web inquiries, and or phone calls for customers seeking help\nLog all request into the Government tracking system (Remedy)\nAdds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections\nTroubleshoots hardware and software problems, assists users with desktop applications and provides user training\nUtilizes support applications to track user requests from trouble ticket generation to resolution\nEscalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner\nProvides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems\nFollow up with customers to ensure issue has been resolved\nGain feedback from customers about computer usage\nRun reports to determine malfunctions that continue to occur\nKnowledge and skills:\nStrong customer service focus\nExcellent listening skills\nWorking knowledge of basic hardware and software systems\nWorking knowledge of Microsoft products such as Outlook, Word, Excel, etc\nBasic remote troubleshooting skills and the use of remote troubleshooting applications\nDetail oriented and well organized\nAbility to multitask\nSelf-motivated\nMultilingual (Spanish, English) a plus\nEducation and work experience:\nHigh School Diploma or equivalent\nCertificate in Computer or IT related area of study or equivalent preferred\nOne to two years industry experience, support center or helpdesk preferred\nMCSA (Microsoft Certified Systems Administrator) preferred\nA+ Certification preferred\nClearance Requirement:

Must pass a DHS/CBP background Investigation\nAs required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.\nPatriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.\nPatriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.\nAbout Patriot LLC:\nPatriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.\nIn 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.\nIn 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.\nAs a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.\nLastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.\nLocation: This position will be based at the customer site in Springfield, VA\nPatriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.\nTo request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.\nPowered by JazzHR

#J-18808-Ljbffr\n","Overview

The

Service Desk Analyst I

serves as the first point of contact for our Company and our customers’ day to day I...","Entry Level Helpdesk Specialist","Ashburn, Virginia, United States, 22011",["B","2411019495"],"Work at Patriot LLC","/jobs/2411019495-entry-level-helpdesk-specialist","/jobs?keyword=Patriot+LLC","/jobs?location=Ashburn%2C+Virginia%2C+United+States%2C+22011","/jobs?keyword=Entry+Level+Helpdesk+Specialist",{"_426":425,"_430":535,"_449":450,"_441":523,"_240":536,"_437":537,"_424":425,"_111":526,"_428":191,"_429":191,"_451":450,"_439":527,"_422":538,"_452":529,"_427":118,"_473":474,"_457":539,"_475":526,"_476":527,"_478":531,"_480":532,"_482":533},["D",1770087600000],"The

Service Desk Analyst I

serves as the first point of contact for our Company and our customers' day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client's TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support.

Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems.

Responsibilities:

Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware\nRespond to email messages, web inquiries, and or phone calls for customers seeking help\nLogs all request into the Government tracking system (Remedy)\nAdds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections\nTroubleshoots hardware and software problems, assists users with desktop applications and provides user training\nUtilizes support applications to track user requests from trouble ticket generation to resolution\nEscalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner\nProvides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems\nFollow up with customers to ensure issue has been resolved\nGain feedback from customers about computer usage\nRun reports to determine malfunctions that continue to occur\nKnowledge and skills:

Strong customer service focus\nExcellent listening skills\nWorking knowledge of basic hardware and software systems\nWorking knowledge of Microsoft products such as Outlook, Word, Excel, etc.\nBasic remote troubleshooting skills and the use of remote troubleshooting applications\nDetail oriented and well organized\nAbility to multitask\nSelf-motivated\nMultilingual (Spanish, English) a plus\nEducation and work experience:

High School Diploma or equivalent\nCertificate in Computer or IT related area of study or equivalent preferred\nOne to two years industry experience, support center or helpdesk preferred\nMCSA (Microsoft Certified Systems Administrator) preferred\nA+ Certification preferred

Clearance Requirement:

Must pass a DHS/CBP background Investigation

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a \"verified\" Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

Company website: http://www.patriotllc.net/

Company address: 9520 Berger Road Suite 212 Columbia MD 21046

Location

:

This position will be based at the customer site in Springfield, VA

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a \"verified\" Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website: http://www.patriotllc.net/

Company address: 9520 Berger Road Suite 212 Columbia MD 21046\n","The

Service Desk Analyst I

serves as the first point of contact for our Company and our customers' day to day IT related requests...",["B","2413227772"],"/jobs/2413227772-entry-level-helpdesk-specialist",{"_426":425,"_430":541,"_449":450,"_441":542,"_240":543,"_437":544,"_424":425,"_111":545,"_428":191,"_429":191,"_451":450,"_439":546,"_422":547,"_452":548,"_427":130,"_473":549,"_457":550,"_475":545,"_476":546,"_478":551,"_480":552,"_482":553},["D",1770274800000],"Axxum Technologies","Service Desk Specialist - Rockville, MD - Hybrid

Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, and other end-user devices.\nSupport and troubleshoot Azure networking issues, including virtual networks, subnets, security groups, and VPN connectivity.\nUser Onboarding: Manage and support the onboarding of new users into the network, including setting up accounts, email, and permissions, and ensuring proper integration into the cloud environment.\nTicket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution.\nSystem Monitoring: Monitor and maintain system health for network, Azure VMs, Azure networking, and Office 365 environments, identifying and addressing potential issues proactively.\nNetwork & Connectivity: Troubleshoot and resolve network-related problems including connectivity issues, wireless access points, and VPN issues, both on-premises and in the Azure cloud.\nPrinter & Peripheral Support: Provide support for printers, scanners, and other peripherals, diagnosing and resolving issues as needed.\nDocumentation: Create and maintain accurate documentation of technical procedures, troubleshooting steps, and system configurations.\nUser Training: Provide basic training and guidance to end-users on Office 365, Dynamics 365, and other critical applications.\nCollaboration with Teams: Work with other IT team members and departments on special projects, system upgrades, and technology implementations.\nKnowledge, Skills, And Abilities

Knowledge of working with technology and Microsoft Office 365.\nAbility to identify and resolve problems.\nStrong knowledge of Windows operating systems and related troubleshooting techniques.\nExcellent communication and problem-solving skills, customer-focused approach, and ability to work well under pressure.\nTroubleshooting and issue resolution for Azure-based services\nCustomer service and issue prioritization - ServiceNow ticketing system\nProblem-solving and critical thinking\nSecurity and compliance knowledge\nSALARY AND BENEFITS\nThe leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made.\nOUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\nThe leadership of our Company is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.\nHOW TO APPLY\nAll applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process. As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth; one's gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.\n","Service Desk Specialist - Rockville, MD - Hybrid

Technical Support: Provide Tier II level support for Windows OS, networking, printers, co...","Service Desk Specialist- Rockville, MD - Hybrid","Rockville, Maryland, us, 20849",["B","2443574462"],"Work at Axxum Technologies","2 days ago","/jobs/2443574462-service-desk-specialist-rockville-md-hybrid","/jobs?keyword=Axxum+Technologies","/jobs?location=Rockville%2C+Maryland%2C+us%2C+20849","/jobs?keyword=Service+Desk+Specialist-+Rockville%2C+MD+-+Hybrid",{"_426":425,"_430":555,"_449":450,"_441":556,"_240":557,"_437":558,"_424":425,"_111":512,"_428":191,"_429":191,"_451":450,"_439":513,"_422":559,"_452":560,"_427":130,"_473":561,"_457":562,"_475":512,"_476":513,"_478":563,"_480":519,"_482":520},["D",1769709600000],"Nationwide IT Services","Help Desk Analyst\nActive Secret Clearance

CompTIA Security+ CE

Hybrid

Fort Detrick, MD

Duties and Responsibilities:\nProvides Tier I/II helpdesk IT support to DHACA R&D customers while working with DHA and external organizations to resolve both technical and functional issues affecting the IT systems.

Help Desk Analyst uses a variety of skills to support DHACA R&D customers, including but not limited to:

Proficiency using PowerShell to develop and maintain scripts for various reports, patching, and other functionality

Experience with Enterprise email, including creating and provisioning distribution lists and mailboxes

Experience with MECM, including developing and deploying application packages

Experience troubleshooting Microsoft Windows 11 or newer Microsoft Office 365 Suite applications

Experience working with applications such as Splunk, McAfee/Trellix/Windows Defender Antivirus, Microsoft Edge, Firefox, Chrome, Adobe Acrobat, and HID Active Client

Experience creating and updating Standard Operating Procedures (SOPs)

Experience troubleshooting Multifunction Devices (printers)

Experience using remote access tools such as Bomgar and Microsoft Remote Desktop Protocol (RDP)

High level of professionalism, attention to detail, and ability to multitask

Ability to work closely with teammates in a Hybrid work environment (on-site/teleworking)

Maintain currency and a high level of technical skill in the field of expertise

Familiarity and experience in troubleshooting government-issued Apple iPhones

Job Description/Requirements:\nComprehensive knowledge across key tasks and high-impact assignments, and function as technical experts across Tier I, II, and Help Desk support.

Provide IT support both desk-side and remotely based on need.

Provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE), including, but not limited to, computers, mobile devices, Multi-Function Devices (MFD), and peripherals.

Provide installation, configuration, troubleshooting, and maintenance of software, including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission-critical applications, and applications listed on the DoD/Army/DHA approved products list.

Provide network administration services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports.

Provide Video Teleconferencing (VTC) systems support, assisting customers who have scheduled a conference room with ensuring audio/video is working and troubleshoot as required.

Responsible for ensuring organization-owned equipment/software conforms to all IA requirements, as defined by the IAM, to obtain and maintain an ATO.

Assist the IAM in accomplishing paragraph 5.2.2.6 by providing support for IA requirements such as vulnerability mitigation (patching), executing queries/reports on organization systems/computers (compile software lists, installed software versions, etc.), providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans.

Utilize Enterprise-provided management tools to assist with performing tasks outlined within this PWS, including, but not limited to, Microsoft Configuration Manager (MECM), Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP.

Develop and maintain SOPs and Knowledge Base Articles (KBAs) for processes and procedures relevant to the operation/configuration of hardware/software and/or organization business processes.

Experience using PowerShell and Batch scripting.

Working knowledge of the following applications/systems:

PowerShell

Power Platform

ACAS Scanning Tools

Service Now

Microsoft 365

Active Directory

Printers

RDP

Trellix

Splunk

Bomgar

Windows Defender

Customer Service

Help Desk

Required Clearance and Certifications:

ACTIVE SECRET Clearance

CompTIA Security+ CE

About Nationwide IT Services\nNIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement, along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

#J-18808-Ljbffr\n","Help Desk Analyst\nActive Secret Clearance

CompTIA Security+ CE

Hybrid

Fort Detrick, MD

Duties and Responsibilit...",["B","2348476200"],"Work at Nationwide IT Services","8 days ago","/jobs/2348476200-help-desk-analyst","/jobs?keyword=Nationwide+IT+Services","actionData","errors"]