Customer Success Partner, Enterprise

divh2Customer Success Partner, Enterprise/h2pAs a Customer Success Partner, Enterprise at CreatorIQ, you will nurture strong, collaborative partnerships with a portfolio of high-value enterprise customers, supporting them in achieving meaningful outcomes through their influencer marketing programs. Youll work closely with customers to understand their goals and thoughtfully align them with CreatorIQs platform capabilities, encouraging long-term adoption and program success./ppYoull cultivate trusted, multi-threaded relationships with key stakeholdersboth virtually and in personserving as a compassionate, proactive partner throughout the customer lifecycle. Customer Success Partners are deeply knowledgeable about our platform, attuned to influencer marketing strategy, and committed to creating measurable, positive business impact. You will be evaluated on gross retention, platform adoption, and customer health as you guide your accounts through a supportive, value-driven, and outcomes-focused journey./ppWhat youll do:/pulliServe as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals./liliBuild strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements./liliDrive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQs self-service tools./liliLead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customers marketing and business objectives./liliCollaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale./liliPartner with Product Support to route technical questions and product-related issues for efficient resolution./liliCollaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities./liliWork closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities./liliAct as the customers internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements./liliMaintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management./li/ulpWho you are and what youll need for this position:/pulliPassionate about influencer marketing, creator content and social media measurement/lili3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology/liliProven success managing toward business KPIs goals and customer advocacy metrics./liliSkilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors./liliThrives on solving problems and delivering thoughtful, customer-centric solutions./liliBuilds strong, trusted relationships and acts as a strategic advisor to your customers./liliApproaches work with curiosity and a passion for learningespecially when it comes to new tools, trends, and marketing strategies./liliBalances strategic thinking with day-to-day execution and follow-through./liliStays composed and adaptable in a fast-paced, evolving environment./liliExperienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success./liliHighly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment./liliConfident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions./liliCollaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales./liliProficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira./li/ulpConfidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow./ppWhat you will get from us:/pulliPeople: work with talented, collaborative, and friendly people who love what they do./liliGuidance: utilize our learning platform to fully get the training and tools youll need to become successful here from your first day with us./liliSurprise meal stipends: work from home cant stop the enjoyment of someone else making a meal for you!/liliWork/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave./liliWhole Health Package: medical, dental, vision, life, disability insurance, and more./liliSavings: a 401k (USA) plan to help you plan ahead./liliWork from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!)./li/ulpWho we are:/ppCreatorIQ is the AI-native operating system for creator-led growth. Trusted by more than 1,300 global brands and agenciesincluding Burson, Delta Air Lines, Google, LVMH, Nestl, and SephoraCreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw./ppAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on whats important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry./ppCompensation, benefits, and beyond:/ppWe understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks./p/div