Customer Service Representative
AmeriVet Veterinary Partners, Upper Marlboro, Maryland, us, 20792
Customer Service Representative (CSR)
At All Paws Veterinary Center, we believe every pet deserves compassionate, high-quality care and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in Upper Marlboro, MD, with a dedicated staff that values teamwork, positivity, and a great sense of humor. We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets. Key Responsibilities: Greet clients and their pets with warmth and professionalism Answer phone calls, schedule appointments, and manage client communications Check clients in and out for appointments and procedures Process payments and maintain accurate records Support the medical team by coordinating client needs and ensuring smooth workflow Maintain a clean, welcoming reception area Qualifications: Previous customer service or veterinary experience preferred (but not required) Excellent communication and multitasking skills Friendly, empathetic, and calm under pressure Comfort with computers and scheduling software A genuine love for animals and commitment to client care What We Offer: Competitive hourly pay Health, dental, and vision insurance options Paid time off and holidays Staff pet care discounts Opportunities for growth within a supportive, team-oriented environment If you're passionate about helping pets and people, and you thrive in a collaborative, upbeat setting we'd love to meet you!
At All Paws Veterinary Center, we believe every pet deserves compassionate, high-quality care and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in Upper Marlboro, MD, with a dedicated staff that values teamwork, positivity, and a great sense of humor. We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets. Key Responsibilities: Greet clients and their pets with warmth and professionalism Answer phone calls, schedule appointments, and manage client communications Check clients in and out for appointments and procedures Process payments and maintain accurate records Support the medical team by coordinating client needs and ensuring smooth workflow Maintain a clean, welcoming reception area Qualifications: Previous customer service or veterinary experience preferred (but not required) Excellent communication and multitasking skills Friendly, empathetic, and calm under pressure Comfort with computers and scheduling software A genuine love for animals and commitment to client care What We Offer: Competitive hourly pay Health, dental, and vision insurance options Paid time off and holidays Staff pet care discounts Opportunities for growth within a supportive, team-oriented environment If you're passionate about helping pets and people, and you thrive in a collaborative, upbeat setting we'd love to meet you!