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Pay Range: $35hr - $40hr\nRequirement/Must Have: Strong troubleshooting skills for hardware and software issues. Experience pro...","location","Baltimore, Maryland, United States, 21276","companyName","Cynet Systems","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=E2F66B00B91948DEEFC962E4CDD45275&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=08F02988546B85EC5EFFEDEC5EB5193D","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Cynet Systems","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2408893931-service-desk-analyst","strippedDescription","Job PostingPay Range: $35hr - $40hr\nRequirement/Must Have: Strong troubleshooting skills for hardware and software issues. Experience providing customer-facing technical support. Ability to escalate issues appropriately to higher support levels. Experience: Minimum of 2 years of computer and customer support experience.\n","parsedLocation",{"_464":465,"_466":467,"_468":469,"_470":191,"_471":191,"_472":473},"city","Baltimore","state","Maryland","country","United States","street1","street2","postal_code","21276","displayPublishedAt","5 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Cynet+Systems","searchLocationPath","/jobs?location=Baltimore%2C+Maryland%2C+United+States%2C+21276","searchTitlePath","/jobs?keyword=Service+Desk+Analyst","featuredCompany",{"_422":487,"_15":488,"_489":425,"_74":490,"_491":492,"_240":493,"_439":494,"_495":-5,"_496":-5,"_497":-5,"_498":-5,"_499":500,"_501":502,"_449":490,"_457":503,"_451":490},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[508,522,534,545,553],{"_426":425,"_430":509,"_449":450,"_441":510,"_240":511,"_437":512,"_424":425,"_111":513,"_428":191,"_429":191,"_451":450,"_439":514,"_422":515,"_452":516,"_427":130,"_474":517,"_457":518,"_476":513,"_477":514,"_479":519,"_481":520,"_483":521},["D",1770069600000],"Atollo Ts","ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This position is the first line of support with duties focused on troubleshooting, user support, and documentation. Job responsibilities include:\nCore Duties:

Respond to user issues via phone, email, or ticketing systems\nLog, track, prioritize, and resolve support tickets\nDiagnose and troubleshoot hardware, software, and basic network problems\nReset passwords and manage user accounts\nInstall, configure, and update software and operating systems\nCommunicate system outages, interruptions, and downtime to supervisors and end-users in a timely manner.\nAdministrative and Documentation Tasks:

Enter and update tickets with detailed notes and resolution steps\nSubmit and manage access requests (e.g., SAAR\"s)\nFollow standard operating procedures and compliance requirements\nEscalate unresolved issues to Tier 2 or Tier 3 support\nConduct comprehensive inventory of computers, monitors, keyboards, etc.\nReview and validate data within the NMCI Enterprise Tool (NET) to ensure accuracy of delivery orders and proper resource allocation, including support for equipment technical refresh initiatives.\nUser Support and Communication:

Support NMCI moves, adds, and changes (MACs) to maintain operational readiness.\nAssist with the installation, configuration, testing, and troubleshooting of hardware, software, and network components.\nAssist with asset inventory management and related duties.\nGuide users through solutions step-by-step\nProvide basic training on systems and applications\nCommunicate clearly and professionally with non-technical users\nREQUIREMENTS for the Help Desk Analyst

To excel as the Help Desk Analyst, you must possess\nU. S. citizenship\nTwo (2) years of experience help desk support experience, network troubleshooting, critical thinking, analytical, and problem-solving skills.\nMust have CompTIA Security+ Certification.\nMust have an active Security Clearance.\nA Bachelor's degree is preferred.\nMust have excellent oral communication, organization, and people skills and have a passion for identifying solutions to the customer's problems.\nSelf-motivated with the ability to work independently and manage tasks with minimal supervision.\nAbility to sit and work at a computer for extended periods during the shift entering data.\nTeam-oriented mindset with excellent collaboration skills.\nStrong research and analytical capabilities\nThe salary range for the position is 35,000.00 up to $50,000 annually.\nApply now and take your career to the next level. You will be given great benefits, such as Medical, Dental, Vision, Life and AD&D insurance.

#J-18808-Ljbffr\n","ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This position is the first line of support with duti...","Help Desk Analyst","Baltimore, Maryland, United States",["B","2411126096"],"Work at Atollo Ts","4 days ago","/jobs/2411126096-help-desk-analyst","/jobs?keyword=Atollo+Ts","/jobs?location=Baltimore%2C+Maryland%2C+United+States","/jobs?keyword=Help+Desk+Analyst",{"_426":425,"_430":523,"_449":450,"_441":524,"_240":525,"_437":526,"_424":425,"_111":527,"_428":191,"_429":191,"_451":450,"_439":440,"_422":528,"_452":529,"_427":118,"_474":530,"_457":531,"_476":527,"_477":440,"_479":532,"_481":482,"_483":533},["D",1769742000000],"Noblesoft Solutions","Senior Talent Acquisition Specialist @ Noblesoft Solutions\nNote: The candidate must be flexible to work overtime as needed, including weekends,

holidays, and off-hours.

Utilize knowledge and technical expertise of computer systems and general network and infrastructure administration skills to perform hardware configuration management, system testing, software upgrades, troubleshooting, and provide quality end-user support.

Utilize ticketing systems to answer user questions, solve desktop/laptop and computing issues, if necessary, direct support calls to the appropriate technical team member for resolution.

Provide telephone and online remote software/computer troubleshooting support for local and offsite users to resolve network, computer, and software issues.

Provide desk-side assistance, including troubleshooting and replacing desktop and peripheral equipment.

Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Ensure all tickets worked to include clear documentation of the problem, solution, end-user identity, completion time, end-user satisfaction, and other technical metrics.

Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary.

Provide assistance in maintaining inventory control and location records of State-owned IT equipment, software and disposal of property as required.

Collect statistics on hardware, software, system problems, security incidents, maintenance service calls, and user base.

Provide daily and weekly status reports of ongoing efforts.

Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting

#J-18808-Ljbffr\n","Senior Talent Acquisition Specialist @ Noblesoft Solutions\nNote: The candidate must be flexible to work overtime as needed, including weekends,

The Opportunity: This role is a front-line Help Desk position focused on providing first-level technical support to end users. The Help Desk Technician serves as the initial point of contact for IT issues, handling basic troubleshooting, request fulfillment, and incident documentation while ensuring a positive user experience.

What You Will Do

Serve as the first point of contact for users seeking technical assistance via phone, email, ticketing system, or in person.

Perform initial triage, troubleshooting, and resolution of common hardware, software, and access-related issues.

Log, track, update, and close support tickets in accordance with established SLAs.

Troubleshoot Windows operating systems, standard business applications, email, remote access, and mobile device issues.

Escalate unresolved or complex issues to appropriate IT teams while maintaining ownership and communication.

Document solutions and contribute to internal knowledge base and self-service resources.

Identify recurring issues and trends and escalate findings to management.

Support basic user account administration including Active Directory tasks and token provisioning.

What We Are Looking For

Prior experience in a Help Desk, Service Desk, or technical support role or various internship experience.

Working knowledge of Windows and common desktop applications.

Experience installing, configuring, and troubleshooting PCs and peripherals.

Familiarity with ticketing systems; ServiceNow experience is a plus.

Strong communication skills and a customer-service mindset.

Ability to prioritize tasks and work within defined processes.

Preferred Background

1 to 3 years of technical support or help desk experience.

Technical certification, vocational training, or related education is a plus but not required.

This is a contract-to-hire role that pays $18 an hour while on contract duration.

No Sponsorship or C2C

#J-18808-Ljbffr\n","Overview\nHelp Desk Technician

The Opportunity: This role is a front-line Help Desk position focused on providing first-level technical sup...","Oklahoma City, Oklahoma, United States, 73116",["B","2411134248"],"Work at Fuse3 Solutions","/jobs/2411134248-help-desk-analyst","/jobs?keyword=Fuse3+Solutions","/jobs?location=Oklahoma+City%2C+Oklahoma%2C+United+States%2C+73116",{"_426":425,"_430":546,"_449":450,"_441":442,"_240":547,"_437":548,"_424":425,"_111":549,"_428":191,"_429":191,"_451":450,"_439":440,"_422":550,"_452":453,"_427":118,"_474":475,"_457":551,"_476":549,"_477":440,"_479":480,"_481":482,"_483":552},["D",1770051600000],"Data Migration Lead

Pay Range: $40hr - $45hr The Data Migration Lead will manage and facilitate the migration of financial, billing, and tax data from a Cobalt mainframe environment to a modern SaaS platform. This role involves business process analysis, requirements gathering, collaboration with technical teams, stakeholder communication, testing, and supporting change management.\n","Data Migration Lead

Pay Range: $40hr - $45hr The Data Migration Lead will manage and facilitate the migration of financial, billing, and t...","Senior Business Analyst",["B","2408928607"],"/jobs/2408928607-senior-business-analyst","/jobs?keyword=Senior+Business+Analyst",{"_426":425,"_430":554,"_449":450,"_441":555,"_240":556,"_437":557,"_424":425,"_111":558,"_428":191,"_429":191,"_451":450,"_439":559,"_422":560,"_452":561,"_427":118,"_474":517,"_457":562,"_476":558,"_477":559,"_479":563,"_481":564,"_483":565},["D",1770087600000],"RANDYS Worldwide","The IT Help Desk Specialist will provide Level 1 and 2 hardware and software support for the organization. duties to include answering, logging, and tracking helpdesk calls, documenting tickets, and escalating issues appropriately, diagnosis and repair of hardware and software problems for desktops/laptops and network devices, as well as support for wireless and desktop telecommunications equipment.

Requirements

Operational

Provide timely and effective support to users' inquiries and technical issues through various communication channels (e.g., phone, email, ticketing system)\nTroubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network-related issues.\nAccurately log and document all helpdesk interactions, including issue details, troubleshooting steps taken, and resolutions provided.\nIdentify and escalate issues that require additional expertise or resources to the appropriate technical teams or higher-level support personnel, ensuring timely resolution and customer satisfaction.\nContribute to the development and maintenance of a comprehensive knowledge base by documenting common issues, resolutions, and best practices for future reference and self-service support.\nConfigure and deploy wireless and desktop phone equipment. Also, handle the configuration and maintenance of voice mailbox systems and telecom-related reporting.\nAssist in ongoing system audits to evaluate the utility and efficiency of the system's resources and communication components, and their effectiveness in meeting business goals and strategies.\nPerform other duties and tasks assigned.\nBackground & Qualifications

Formal Education & Certification

Associate's degree in computer science preferred or related field and 3-4 years related training and/or experience.\nKnowledge of network wiring and cabling standards, use of network switches and hubs.\nKnowledge of relational databases.\nA+, MCP or MCSE Certification preferred.\nMicrosoft Business Solutions Dynamics GP experience preferred.\nTelephony experience a plus

Knowledge & Experience

Exceptional knowledge of computer hardware, including [desktops, laptops, servers, mobile devices, network appliances, phones, and tablets]\nDeep-seated experience with desktop and server operating systems, including [Windows 10/11, Windows Server 2016/2019, Mac OS]\nExtensive application support experience with [MS Active Directory, MS Office 365, Group Policies, SentinelOne, AuthPoint] and knowledge of programming languages, including [scripting PowerShell, or command line]\nWorking knowledge of a range of diagnostic utilities, including [ConnectWise, Dell Diagnostics, Performance Monitor, Windows Event Viewer, Disk Utilities, Imaging Tools]\nDemonstrated progressive experience in the management of a technical support team.\nProven track record of developing and providing Service Level Agreements and Help Desk deliverables.\nPersonal Attributes

Must demonstrate passion and enthusiasm for computers and people; motivate and empower others to achieve Company goals.\nOutstanding Customer Service and communication skills, with a team-oriented philosophy.\nAbility to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.\nExhibit strong problem-solving skills, taking ownership of assigned tasks and demonstrating resourcefulness in finding resolutions.\nAbility to understand issues and make systematic and rational judgments based on relevant information.\nDemonstrate the ability to think critically and creatively to find innovative solutions. Proactively research and explore alternative approaches to resolve complex technical issues.\nSelf-motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment.\nExperience in supporting a diverse range of users with a variety of technical skills.\nCapable of lifting/carrying 50 lbs. and occasionally up to 75 lbs.; moderate physical activity.

Salary Description

$28-$33/hr\n","The IT Help Desk Specialist will provide Level 1 and 2 hardware and software support for the organization. duties to include answering, logging, an...","Helpdesk Specialist II","Everett, Washington, us, 98213",["B","2413221994"],"Work at RANDYS Worldwide","/jobs/2413221994-helpdesk-specialist-ii","/jobs?keyword=RANDYS+Worldwide","/jobs?location=Everett%2C+Washington%2C+us%2C+98213","/jobs?keyword=Helpdesk+Specialist+II","actionData","errors"]