Customer Service Representative
This position is responsible for accurately and courteously meeting new and existing customer account needs; performing all new account opening and account maintenance; maintaining and processing teller transactions; actively supporting and cross-selling Bank products/services; and maintaining accurate cash and transaction records. Key responsibilities include: Customer account services Customer transactions Support Bank products/services Branch operations Branch back-up Community/public relations Other duties Positions reporting to this position: None Education/experience required: Bachelor's degree or equivalent work experience 1 to 3 years' branch banking experience as a teller/head teller and customer service representative OR other customer service experience Computer literate, with specific experience in word processing and spreadsheet applications Other requirements: Ability to lift cash boxes and cash bags of approximately 20 pounds Ability to distinguish between various denominations of coin and currency Ability to operate vault combinations Ability to read and work with computer print-out reports Ability to stand or sit for extended periods of time while waiting on customers Ability to spend extended periods of time operating a computer keyboard and working at a computer monitor Ability to use the telephone to converse with customers for extended periods of time; must have good listening ability and skills Ability to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs Ability to think through a problem, following proper steps in finding resolution High degree of ethics and maintain confidentiality of customers and accounts Must be friendly, courteous and sensitive to the needs of customers and coworkers
This position is responsible for accurately and courteously meeting new and existing customer account needs; performing all new account opening and account maintenance; maintaining and processing teller transactions; actively supporting and cross-selling Bank products/services; and maintaining accurate cash and transaction records. Key responsibilities include: Customer account services Customer transactions Support Bank products/services Branch operations Branch back-up Community/public relations Other duties Positions reporting to this position: None Education/experience required: Bachelor's degree or equivalent work experience 1 to 3 years' branch banking experience as a teller/head teller and customer service representative OR other customer service experience Computer literate, with specific experience in word processing and spreadsheet applications Other requirements: Ability to lift cash boxes and cash bags of approximately 20 pounds Ability to distinguish between various denominations of coin and currency Ability to operate vault combinations Ability to read and work with computer print-out reports Ability to stand or sit for extended periods of time while waiting on customers Ability to spend extended periods of time operating a computer keyboard and working at a computer monitor Ability to use the telephone to converse with customers for extended periods of time; must have good listening ability and skills Ability to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs Ability to think through a problem, following proper steps in finding resolution High degree of ethics and maintain confidentiality of customers and accounts Must be friendly, courteous and sensitive to the needs of customers and coworkers