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Clinical Account Manager - PBM

Capital Rx, New York, New York, us, 10261

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About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,

Judi Health , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and

Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health. Position Summary:

Capital Rx is seeking a strategic, client-focused professional to lead and develop strong relationships with key decision-makers in the healthcare space. In this role, you'll oversee account management, ensuring client satisfaction, retention, and trend management, while analyzing pharmacy data to provide actionable insights. You'll collaborate with clients to develop clinical strategies, execute contract renewals, and contribute to process improvements. If you're passionate about delivering exceptional service and driving healthcare innovation, we'd love to hear from you!

Position Responsibilities:

Establish and develop relationships with key client decision-makers, understand their healthcare strategy and goals, determine how Capital Rx can best help them achieve their desired results

Provide oversight of client account management team with a focus on member and client satisfaction, trend management, and client retention

Partner with account team members to provide best-in-class member and client service

Support member issue resolution at client-level

Identify and contribute to process improvement efforts within the team

Responsible for management and execution of client contractual requirements

Responsible for client retention including execution of contract renewals

Analyze and interpret pharmacy claims data to identify clinical trends and insights for individual clients

Meet with clients to discuss clinical trends, review relevant pharmacy data, and provide recommendations with supportive rationale for clinical management strategies

Interpret current pharmacy and healthcare trends and provide proactive recommendations

Incorporate treatment & practice guidelines, clinical education, and pharmacy pipeline details into client presentations

Comprehend and effectively explain formulary and clinical programs to clients, including member experience

Communicate drug information to clients and respond to plan-specific clinical inquiries

Analyze and evaluate pharmacy benefit reporting and create ad-hoc reports as requested

Build and manage strong relationships with third-parties who also service our clients

Support general business needs and operations, as required

Certain times of year may require meeting participation, testing, claims review, or other requirements outside of standard business hours, including weekends.

Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance

Required Qualifications:

Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution, with record of strong academic performance

Relevant experience for at least three (3) years in pharmacy - health plan, managed care, or pharmacy benefits management (PBM) experience preferred; or completion of managed care residency

Prior account management experience preferred

Proficient in Microsoft Office Suite with emphasis on Microsoft Excel

Experience working with large datasets and analyzing raw data in Excel

Ability to balance multiple complex projects simultaneously

Exceptional written and verbal communication skills

Flexible, highly organized, and able to shift priorities easily

Attention to detail & commitment to delivering high quality work product

Ability to travel and present to small and large groups

Travel estimated not to exceed 25%

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Salary Range $140,000—$160,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.