divh2Watts: Reimagining the Future of Water/h2pWere Watts. Together, were reimagining the future of water./ppWe feel proud every day about what we do. Were all part of the same crucial mission, no matter what function we support -- its to provide safe, clean water for the world, and to protect our planets most valuable resource./ph3Scope of Position/h3pThis highly motivated individual will join the customer service team and be responsible for providing exceptional support to clients through multiple channels, including phone, email, and chat. Key responsibilities include resolving customer inquiries, managing escalations, maintaining accurate records in the CRM system, and collaborating with internal teams to ensure a positive and efficient customer experience./ppThis position reports to the Plant Manager. This role is onsite and is based in Oviedo, FL./ph3Primary Job Duties and Responsibilities/h3olliGenerating customer-requested documentation, including, but not limited to: Sales Quotes, Sales Orders, and RMA Documentation/liliInteracting with customers daily through various forms of communication in an energetic, positive, and professional manner/liliCollaborate with other departments in the company to ensure quotes and orders flow smoothly/liliProviding customers with troubleshooting and product training/liliProactively contacting our existing customer base to ensure ongoing satisfaction/liliObtaining and maintaining an in-depth knowledge of our product offerings, as well as the ancillary components, and the related troubleshooting steps and procedures./liliAssume responsibility for other projects and duties as assigned by Customer Service Lead or Company management./liliResponsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)/liliTravel Requirements: N/A/li/olh3Required Qualifications/h3ulli3+ years experience in customer service or service industry position/liliProficiency in MS Office/liliExcellent critical thinking and problem-solving abilities/liliStrong verbal/written communication and customer service skills/liliPossess the ability to prioritize and manage multiple tasks/liliAbility to work independently as well as within a team setting/li/ulh3Preferred Qualifications/h3ulliExperience utilizing a CRM system/liliExperience using Microsoft Dynamics 365 FO/li/ulh3General Applicable Company Competencies/h3ulliCommitment to Watts values of integrity, accountability, continuous improvement and innovation, and transparency./liliPunctuality and dependability./liliAbility to be flexible and adapt to changing work priorities and stressful conditions./liliAdherence to all personnel policies, procedures, and standards of process as implemented by Watts./liliMaintain productive and collaborative relationships with other Watts employees./liliAdherence to Watts seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action./li/ulpstrongWorking Conditions:/strong/ppWhile performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Oviedo, FL, location, Monday Friday. Your scheduled work hours will be communicated to you by your manager./ppstrongPhysical Requirements:/strong Specific physical abilities required for this position include, but are not limited to:/pulliAbility to remain seated at a desk or workstation for extended periods./liliAbility to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods./liliAbility to physically move around the office, organize or transport files, packages, or other office-related materials./liliAbility to read documents, use a computer, and perform data entry tasks./liliAbility to communicate clearly with management and coworkers, particularly in meetings or phone calls./liliAbility to operate standard office equipment such as computers, printers, phones, and copiers./liliAbility to occasionally lift and carry light objects, such as office supplies, documents, or small equipment./li/ulh3Watts in it for you/h3pCompetitive compensation based on your skills, qualifications and experience/ppComprehensive medical and dental coverage, retirement benefits/ppFamily building benefits, including paid maternity/paternity leave/pp10 paid holidays and Paid Time Off/ppContinued professional development opportunities and educational reimbursement/ppAdditional perks such as fitness reimbursements and employee discount programs/ppHow we work:/ppAt Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success./ppAnd this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water./ppWatts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources./p/div