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This requires broad and comprehen Representative, Service, Leadership, Retail, Healthcare, Patient, Scheduling, Support\n","descriptionText","Lead Centralized Service Representative St. Charles Health System Sales & Business Development The Centralized Service Representative (Lead CSR) serves as a subject matter expert (SME) in the department as well as provides telephone and digital support for patients, their representatives, and provider offices. 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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[507,516,526,538,550],{"_426":425,"_430":508,"_449":450,"_441":442,"_240":509,"_437":510,"_424":425,"_111":511,"_428":191,"_429":191,"_451":450,"_439":440,"_422":512,"_452":453,"_427":127,"_473":513,"_457":514,"_475":511,"_476":440,"_478":479,"_480":481,"_482":515},["D",1769709600000],"Overview

The

Centralized Service Representative (CSR)

provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, or they may float between multiple locations. This position does not directly manage any other caregivers.\nResponsibilities

Responsible for accurately creating or locating patient accounts in the electronic health record system.\nCollects and records patient demographics, insurance and billing information. Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.\nResponsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.\nAccurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.\nReviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.\nCommunicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.\nUtilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.\nResponds to all customer and emergency calls in a confident rapid accurate pleasant and professional manner with the ability to remain calm in emergency situations.\nAttention to detail in recording patient messages and reasons for call / appointment, and accurately transcribing that information into the electronic health record following department protocols and standards.\nAddresses, deescalates or appropriately routes patient complaints or concerns.\nAccesses and maintains all department specific files, programs and recall systems.\nActively participates in achieving organizational and department goals.\nDelivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.\nAbility to work as part of a Care Team with providers and clinical staff.\nSupports the vision, mission, and values of the organization in all respects.\nSupports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.\nProvides and maintains a safe environment for caregivers, patients, and guests.\nConducts all activities with the highest standards of professionalism and confidentiality.\nComplies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.\nMay perform additional duties of similar complexity within the organization, as required or assigned.\nEducation

Required:

High school diploma or GED.\nPreferred:

N/A\nLicensure/Certification/Registration

Required:

N/A\nPreferred:

N/A\nExperience

Required:

Minimum one (1) year of paid customer service work experience.\nPreferred:

One (1) year of clerical support in a healthcare setting or one (1) year call center experience.

#J-18808-Ljbffr\n","Overview

The

Centralized Service Representative (CSR)

provides telephone and digital support for patients, their represe...","Centralized Service Representative",["B","2348490230"],"8 days ago","/jobs/2348490230-centralized-service-representative","/jobs?keyword=Centralized+Service+Representative",{"_426":425,"_430":517,"_449":450,"_441":518,"_240":519,"_437":520,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":440,"_422":521,"_452":522,"_427":127,"_473":523,"_457":524,"_475":433,"_476":440,"_478":525,"_480":481,"_482":483},["D",1768665600000],"St. Charles Health System Inc.","Full Time, Days

Pay range: $22.91 - $32.07**ST. CHARLES HEALTH SYSTEM****JOB DESCRIPTION**

**TITLE:** Lead Centralized Service Representative**REPORTS TO POSITION:**

SCMG Ambulatory Call Center Supervisor**DEPARTMENT:**

St. Charles Medical Group**DATE LAST REVIEWED:**

June 2021**OUR VISION:** Creating America’s healthiest community, together.**OUR MISSION:** In the spirit of love and compassion, better health, better care, better value**OUR VALUES:** Accountability, Caring and Teamwork**DEPARTMENTAL SUMMARY:** St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. SCMG’s One Call department supports clinical departments by providing incoming phone call support, scheduling, and registration activities.

We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.**POSITION OVERVIEW:** The **Centralized Service Representative (Lead CSR)** serves as a subject matter expert (SME) in the department as well as provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. CSRs review referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment. This position does not directly manage others but may provide feedback on the work of other caregivers.**ESSENTIAL FUNCTIONS AND DUTIES:**Pre-registers the patient in the electronic health record system, accurately collects patient demographics, insurance information and may collect required co-pay/deposits.Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with clinic and St. Charles Medical Group established protocols.Responsible for accurately scheduling patient appointments across multiple service lines following established protocols that promote positive patient experience, physician satisfaction and scheduling efficiencies.Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St. Charles Medical Group established protocols.Addresses, deescalates, or appropriately routes patient complaints or concerns.Accesses and maintains all department specific files, programs and recall systems.Actively participates in achieving organizational and department goals.Ability to work as part of a Care Team with providers and clinical staff.Serves as a subject matter expert (SME) in the department and utilizes this knowledge to assist when team members have questions or need assistance.Makes decisions for patient centered care if leadership is unavailable.Responsible to support, problem solve, address initial questions from CSR team, and escalate concerns or patient safety concerns to clinical partners or through SAS process if needed.Participates in on-going leadership/communications/problem solving courses offered by St. Charles Health System.Supports the vision, mission, and values of the organization in all respects.Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.Provides and maintains a safe environment for caregivers, patients, and guests.Conducts all activities with the highest standards of professionalism and confidentiality.Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.May perform additional duties of similar complexity within the organization, as required or assigned.**EDUCATION:**

**Required:** High school diploma or GED.**Preferred:** N/A**LICENSURE/CERTIFICATION/REGISTRATION:****Required:** N/A**Preferred:** N/A**EXPERIENCE:****Required:** Minimum one (1) year of experience as a Centralized Service Representative in SCMG’s One Call call center OR demonstrated competency in the following as determined by leadership: efficiency in taking calls for multiple specialties, ability to assist in training process of new caregivers, ability to deescalate phone calls, use advanced problem-solving skills to assist in the department.**Preferred:** Two (2) years of experience as a Centralized Service Representative in SCMG’s One Call call center.**PERSONAL PROTECTIVE EQUIPMENT:**Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.**ADDITIONAL POSITION INFORMATION:**Must adapt quickly to frequent process changes and improvements.Is reliable, engaged, and provides feedback as to improve processes and policies.Attends all department, team, and company meetings as required.Responds to all customer and emergency calls in a confident rapid accurate pleasant and professional manner with the ability to remain calm in emergency situations.Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.Requires strong communication, customer service interpersonal skills and telephone etiquette.Ability to prioritize workflow according to pre-set instructions.Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external sources.Strong teamwork and collaborative skills.Ability to multi-task and work independently.Attention to detail.Performs basic math (add, subtract, multiply and divide) calculations.Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.**PHYSICAL REQUIREMENTS:**Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.Rarely (10%):

Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.Never (0%):

Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.Exposure to Elemental FactorsNever (0%):

Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.Blood-Borne\n#J-18808-Ljbffr\n","Full Time, Days

Pay range: $22.91 - $32.07**ST. CHARLES HEALTH SYSTEM****JOB DESCRIPTION**

**TITLE:** Lead Centralized Service Re...",["B","2226562245"],"Work at St. Charles Health System Inc.","20 days ago","/jobs/2226562245-lead-centralized-service-representative","/jobs?keyword=St.+Charles+Health+System+Inc.",{"_426":425,"_430":527,"_449":450,"_441":528,"_240":529,"_437":530,"_424":425,"_111":531,"_428":191,"_429":191,"_451":450,"_439":440,"_422":532,"_452":533,"_427":127,"_473":534,"_457":535,"_475":531,"_476":440,"_478":536,"_480":481,"_482":537},["D",1769133600000],"H&S Energy Group","Position Summary\nUnder the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Responsibilities And Duties\nCustomer Service Excellence

Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”).

Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.

Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance.

Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.

Represent the company with professionalism in appearance, communication, and conduct.

Cash Handling & Register Operations

Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.

Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.

Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures.

Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions.

Store Presentation & Merchandising

Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.

Maintain signage, promotional materials, and pricing accuracy.

Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.

Keep the sales floor, counters, and displays neat, clean, and clutter-free.

Food & Beverage Handling

Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.).

Follow all food safety, sanitation, and temperature guidelines.

Clean and sanitize equipment regularly to ensure quality and compliance.

Maintenance, Cleanliness & Safety

Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.

Refill windshield washer stations, paper towels, and squeegees at the pumps.

Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems.

Report equipment malfunctions or safety hazards immediately to management.

Additional Duties

Adhere to the station’s shift duties checklist for assigned shifts.

Understand and assist with car wash operations (if applicable).

Perform other job-related duties as assigned by management.

Education And Work Experience

High school diploma or equivalent preferred.

Previous experience in retail, food service, or customer-facing roles preferred.

Basic knowledge of POS systems and cash-handling procedures.

CPR and First Aid training a plus.

Strong communication skills and the ability to work effectively in a team environment.

Skill Set

Strong customer service and communication skills.

Ability to multitask and stay organized in a fast-paced setting.

Self-motivated and dependable, with strong follow-through and attention to detail.

Able to follow direction, take initiative, and maintain professionalism under pressure.

Comfortable using computers and POS systems; basic Microsoft Office skills a plus.

Flexible availability, including nights, weekends, and holidays.

Physical Demands and Work Environment\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequent standing, walking, bending, and lifting up to 50 lbs.

Requires use of hands, arms, and vision to operate POS systems and restock merchandise.

Must be able to work both indoors and outdoors in various weather conditions.

Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment.

Must be able to communicate clearly and effectively in person and over the phone.

Reasonable accommodations will be provided as required by law.

#J-18808-Ljbffr\n","Position Summary\nUnder the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily stor...","Customer Service Representative - OR",["B","2247007252"],"Work at H&S Energy Group","15 days ago","/jobs/2247007252-customer-service-representative-or","/jobs?keyword=H%26S+Energy+Group","/jobs?keyword=Customer+Service+Representative+-+OR",{"_426":425,"_430":539,"_449":450,"_441":540,"_240":541,"_437":542,"_424":425,"_111":543,"_428":191,"_429":191,"_451":450,"_439":440,"_422":544,"_452":545,"_427":115,"_473":546,"_457":547,"_475":543,"_476":440,"_478":548,"_480":481,"_482":549},["D",1769882400000],"Asct","Overview

Approximate Pay Range: $138,100 - $200,000/year. Eligible for an in-state or out-of-state relocation bonus.\nEmployer:

St. Charles Health System\nJob Title:

Director of Quality Management\nReports To:

Chief Nurse Executive/Chief Clinical Officer\nDepartment:

Quality Management\nDate Last Reviewed:

October 2025\nOrganization Context

Our Vision:

Creating Americas healthiest community, together\nOur Mission:

In the spirit of love and compassion, better health, better care, better value\nOur Values:

Accountability, Caring Teamwork and Safety\nDepartment Summary

The Quality Management (QM) department provides essential services to St. Charles Health System (SCHS) across the continuum of care, including quality improvement expertise and support; data analysis and reporting; regulatory affairs, accreditation and licensing expertise, maintain infection prevention and control; support; emergency preparedness; policy and document library management and support.\nPosition Overview

The Director of Quality Management provides oversight and direction to the SCHS quality and safety programs to achieve clinical quality performance improvement, mortality review and reduction, quality assessments, quality data analysis and reporting (including external quality reporting and clinical registries for benchmarking and reporting). This leader oversees regulatory compliance, accreditation status, and infection prevention. Collaborates with Risk Management & Patient Safety, and Environment of Care to improve and maintain a safe environment for patients and caregivers. This role supports clinical care and support functions to enhance safety and experience for patients, families, caregivers, and the organization. This position manages caregivers in the Quality Management Department.\nEssential Functions and Duties

Partners with campus executive leadership teams and departments to ensure that the quality and safety programs effectively measure, assess, and continuously improve the care and safety of services provided.\nServes as a key partner for Nursing, Medical Staff, and administrative leaders to achieve System Quality Key Performance Indicators (KPIs) and advance the vision for clinical excellence and the effective use of resources through continuous quality improvement.\nIn collaboration with executive leadership, sets goals and strategic direction for units within the QM department and oversees work products for Regulatory Affairs, Accreditation, & Safety, Quality Data, Quality Improvement, Infection Prevention. Develops, implements, and monitors the QM annual plan and budgets toward achieving System Quality KPIs. Assists and collaborates with local leadership at each site to create written quality assurance improvement plans (QAPI) on a yearly basis. Contributes to ongoing monitoring of the plan and progress toward goals.\nPromotes a Culture of Excellence and non-punitive response to reporting.\nKeeps up to date with new and revised state and federal statutes, regulations, and accreditation policies related to patient care. Reviews and evaluates related policies and procedures and recommends revisions as needed. Creates for approval new policies as needed.\nProactively evaluates areas of organizational clinical quality based on internal assessment and external benchmarking; Clinical Quality Data Analytics and Reporting and implements strategies and policies which promote evidence-based care.\nOversees Infection Prevention and Control Plan; maintains annual risk assessment and program plan; oversees Safety Audits and required regulatory audits for all levels of care.\nPrepares quality management reports for leadership with key performance indicators, strategies, and barriers to achieving targets and presents to Medical Executive Committee, Clinical Leadership Council and the Board Safety and Quality Committee.\nAdvises Executive Leadership and Legal & Risk on issues impacting quality management and process improvement opportunities and initiatives.\nIn coordination with Legal and Compliance, serves as liaison to external regulatory agencies for patient and physician reporting, event investigation and response (including Oregon Health Authority).\nSupports hospital executive teams to develop, implement, and monitor programs, policies, and procedures according to SCHS, OSHA, Joint Commission, local, state, and federal standards and statutes.\nManages the organization\\'s accreditation, regulation, and licensing activities by communicating programs and processes, preparing for reporting, surveys, and inspections, and by developing assessments, audits, and action plan responses (includes TJC, CMS, CLIA, OAR, OSHA, DPSST, etc.). Ensures SCHS policies and procedures are accurate, current, and consistent across the system.\nCollaborates with Business Intelligence, IT, hospital and clinic leadership, and medical staff leadership to ensure performance data is analyzed, communicated, and routinely provided to achieve System Quality KPIs.\nEngages and supports leadership in developing process and quality improvements based on best practice, federal and state standards, laws, and regulations, in partnership with Lean Improvement Office and clinical/support operations.\nParticipates in regional and statewide quality improvement/patient safety initiatives and represents SCHS interests (e.g., Central Oregon\\'s CCO, Pacific Source, OAHHS, NW Patient Safety Collaborative).\nStaffs and actively participates in Clinical Leadership Council and the Safety and Quality Committee of the Board of Directors.\nEducates and communicates effectively with providers, caregivers, and others about safety events, in partnership with Performance Improvement and Safety regarding response plans.\nSupports and participates in activities that promote professional growth and development across the QM department.\nHires, directs, coaches, and monitors the performance of all direct reports to develop and maintain a high-performance team that meets organizational and department goals.\nMonitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.\nProvides and oversees teams delivery of customer service that is timely, efficient, and accurate, while maintaining professionalism and confidentiality.\nComplies with all applicable laws, regulations, policies, and procedures, supporting the health system\\'s corporate integrity efforts by acting ethically and reporting known or suspected violations.\nSupports the vision, mission, and values of the organization and Lean principles of continuous improvement.\nMay perform additional duties of similar complexity within SCHS as required or assigned.\nEducation

Required:

Masters degree in healthcare administration, public health administration, nursing, or other health related field.\nLicensure/Certification/Registration

Required:

Lean leader training. Valid Oregon driver\\'s license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all SCHS worksites. Certified Professional in Healthcare Quality (CPHQ) or completion within one year of hire.\nExperience

Required:

Minimum of seven (7) years of quality improvement experience in a healthcare setting. Three (3) years of experience in a management role within healthcare operations, including regulatory, patient safety and/or clinical risk issues. Demonstrated knowledge of governmental and other regulatory standards and guidelines related to healthcare quality improvement (e.g., Joint Commission, AHRQ, CMS, IHI, NQF).\nPersonal Protective Equipment

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.\nPhysical Requirements

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.\nFrequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.\nOccasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing, or pulling 1-10 pounds, grasping/squeezing.\nRarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing, or pulling 11-15 pounds, operation of a motor vehicle.\nNever (0%): Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 25-50 pounds, ability to hear whispered speech level.\nExposure to Elemental Factors: Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.\nBlood-Borne Pathogen (BBP) Exposure Category: No Risk for Exposure to BBP\nSchedule Weekly Hours: 40\nCaregiver Type: Regular\nShift: First Shift (United States of America)\nIs Exempt Position?: Yes\nJob Family: DIRECTOR\nScheduled Days of the Week: Monday-Friday\nShift Start & End Time:

#J-18808-Ljbffr\n","Overview

Approximate Pay Range: $138,100 - $200,000/year. Eligible for an in-state or out-of-state relocation bonus.\nEmployer:

St...","Director, Quality Management",["B","2388848138"],"Work at Asct","6 days ago","/jobs/2388848138-director-quality-management","/jobs?keyword=Asct","/jobs?keyword=Director%2C+Quality+Management",{"_426":425,"_430":551,"_449":450,"_441":552,"_240":553,"_437":554,"_424":425,"_111":555,"_428":191,"_429":191,"_451":450,"_439":556,"_422":557,"_452":558,"_427":127,"_473":559,"_457":560,"_475":555,"_476":556,"_478":561,"_480":562,"_482":563},["D",1770429600000],"Pennsylvania Staffing","Customer Service Representative

Reporting to the Independent Dispute Resolution Entity (IDRE) Stakeholder Engagement Subject Matter Expert, the Customer Service Representative (CSR) shall be in contact with Initiating Party and Non-initiating party stakeholders. The CSR shall be primarily responsible for efficiently answering inquiries telephonically and via email. The CSR shall record requests, collaborate with team members regarding inquiries, triage urgent requests or concerns and provide follow-up of inquiries to ensure stakeholders concerns are efficiently and effectively prioritized. The IDRE CSR is responsible for escalating matters to the IDRE Stakeholder Engagement SME. The IDRE SCR documents inquiries and provides reporting to trend inquiries. Outcomes of documentation may be used for continuous quality improvement initiatives.\nResponsibilities:\nUnderstand and represent PRI mission, vision, and values to all internal and external customers\nInteract with government and private sector clients, partners, and PRI staff in a professional and accountable manner, and as a representative of PRI management\nInteract with project team members in order to successfully fulfill contract obligations with the highest quality and in a timely manner meeting PRI's ISO requirements\nInstills integrity throughout the organization via active participation in ISO requirements including but not limited to timely submission of Corrective Action Plans for all matters in which either PRI standards and/or corporate contract standards have not been met. Communicates outcomes to team members to ensure a positive, open, environment which mitigates risk and achieves a culture of Continuous Quality Improvement\nEngage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client\nRespond to telephone inquiries promptly, professionally, and efficiently to provide first call resolution\nUnderstand and resolve customer requests, questions and provide analysis of situations to determine best use of resources\nObtain, evaluate and analyze all relevant information to successfully handle inquires\nServes as liaison between the customer and various departments or team members in response to inquires\nDirect unresolved issues to designated departments or team members for further investigation if necessary\nParticipation in educating and communicating the program requirements to stakeholders\nRespond to all written inquires (letter, fax, and email) in a professional manner\nKeep records of stakeholder interactions and transactions\nRecord details of actions taken and provide follow-up and results orientation based upon established protocols\nIdentification of analysis of trends and reporting to management team\nMaintain a communications log that documents all inquiries, including telephonic, written, and e-mail\nActively participates in quality assurance activities; identifies trends and reports to management team\nRecommend process improvement to management team (Lessons learned and Best Practices)\nMaintain a high level of knowledge and comply with all protocols, policies and procedures\nFile all project documents (hard and soft copies)\nProvide assistance as needed to team members\nPerform other duties as assigned\nRequirements:\nAssociates Degree with a minimum of two (2) years general related experience in lieu of a degree, 2 additional years of related experience is required.\nAbility to work in a high volume and high pressured call center\nFamiliarity with Current Procedural Terminology (CPT) codes, International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM) codes, and Healthcare Common Procedural Coding System (HCPCS) codes\nCandidates having experience with IDR, No Surprises Act or experience working in a customer service capacity with a health insurance company are preferred.\nExcellent communication skills, both verbal and written. Ability to speak clearly in a professional manner so the stakeholder can understand and comprehend the interview/survey questions\nPossesses high level of time management and organizational skills\nMust have excellent customer service, interpersonal, listening, and problem-solving skills\nConsistently handles inquiries in the friendly and professional manner\nReliable, honest, and trustworthy; Integrity is required\nDemonstrated ability to work with others in a team environment\nExcellent data entry skills with high level of accuracy; able to work under production guidelines\nMust be proficient in Microsoft Applications such as MS Word, Excel, and Access\nDemonstration of adherence to deadlines\nFlexibility to changing requirements and contingencies\nWilling to take on additional tasks as required and learn new skills\nWillingness and ability to undertake training needed in order to fulfill the changing requirements of the job\nAbility to interface with all levels of management and staff personnel\nMust have no conflict of interest (COI) as defined in 1154(b)(1) of the Social Security Act (SSA)\nAbility to obtain and maintain U.S. Government Security Clearance\nPreference will be given to individuals who reside in, or are willing to relocate to, a recognized HUBZone area.\nFLSA status: Non-exempt\nThe PRI Team Member Compensation Plan is applicable to this position\nPRI is an equal employment opportunity employer. All qualified applicants including Disability/Vets or other qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

","Customer Service Representative

Reporting to the Independent Dispute Resolution Entity (IDRE) Stakeholder Engagement Subject Matter Expert...","IDRE Customer Service Representative CSR","Erie, Pennsylvania, United States, 16501",["B","2467292773"],"Work at Pennsylvania Staffing","12 hours ago","/jobs/2467292773-idre-customer-service-representative-csr","/jobs?keyword=Pennsylvania+Staffing","/jobs?location=Erie%2C+Pennsylvania%2C+United+States%2C+16501","/jobs?keyword=IDRE+Customer+Service+Representative+CSR","actionData","errors"]