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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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At INTRUST Bank, 10 character qualities are at the foundation of all we do.

They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:

To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

Competitive pay

Generous time off

Employees receive three weeks of paid vacation plus 11 paid holidays each year.

Paid time off to volunteer in the community.

Paid employee and family sick leave.

Paid parental leave.

401(k) plan with 6% employer match and 100% immediately vested.

3% non-elective company contribution; non-elective contribution vested after 3 years of service.

Career growth and development resources

Tuition reimbursement for full-time and part-time employees enrolled in any degree program.

Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary\nThe Customer Service Representative is responsible for responding to customer inquiries, and servicing customers’ accounts in a friendly and professional manner. Expands customer relationships through needs-based conversations. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.

Essential Functions

All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.

Responsible for own contributions and works as a team to meet the 75% service quality standard.

High level of time management, attendance, and punctuality.

Responds to all incoming inquiries and service customers’ accounts with one call resolution.

Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.

Expand customer relationships through needs-based conversations and offering appropriate products and services.

Follows procedures to prevent losses and identify potential fraud.

Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.

Complete any other responsibilities as assigned.

Education and Experience\nRequires a High School Diploma or equivalent; Prefer 1-2 years previous experience in call center, customer service and/or banking.

Required Skills and Knowledge\nExcellent customer service, telephone, and interpersonal skills. Strong oral, written communication, and organizational skills. High level of time management, attendance, and punctuality. Ability to perform duties under frequent time pressures in highly interruptive conditions. Detail oriented and ability to multi-task. Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.

Required Licenses and/or Certifications\nNationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.

Physical Demands\nExtended period(s) of time may be spent viewing a personal computer, sitting, standing, walking, time talking on the telephone, and typing. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions\nNormal office conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr\n","One Main Place Building, 100 N Main St, Wichita, KS 67202, USA

At INTRUST Bank, 10 character qualities are at the foundation of all we do....",["B","2376475619"],"6 days ago","/jobs/2376475619-customer-service-representative",{"_426":425,"_430":527,"_449":450,"_441":511,"_240":528,"_437":513,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":529,"_422":530,"_452":515,"_427":127,"_473":474,"_457":531,"_475":433,"_476":529,"_478":518,"_480":532,"_482":483},["D",1770080400000],"divh2Customer Service Representative/h2pQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us./ppAs a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints./ppLets start with whats important to you. The Benefits...../pulliMedical Insurance- multiple plans to choose from/liliDental

Vision Insurance/liliShort Term Disability

Long Term Disability Options/liliLife Insurance/liliGenerous PTO plan/liliPaid Holidays/lili401K/lili401K match/liliCompetitive Pay/li/ulpEssential Responsibilities:/ppHave a comprehensive understanding of the following:/pulliAll products we carry/liliCompanywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs/liliBasic Brightree Functions/liliProper Intake Procedures/liliInsurance Verification and Eligibility/liliCMN Requirements and Prior Authorizations/liliDocumentation Requirements of the Equipment/liliPatients Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)/liliDifference Between Verbal, Written and WOPD orders/liliComplaint Resolution Procedures/liliAnswers the telephone using the companys professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number./liliGreets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them./liliDistributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence./liliQualify orders by identifying the customers diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility./liliInputs customers orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians./liliArranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel./liliHandles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs./liliAudits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy./liliTracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure./liliObtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database./liliObtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed./liliEnsure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner./liliAll patient files and information are maintained and current at all times./liliParticipates in company training programs/liliDemonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders./liliTimely filing of all necessary paperwork into patient charts./liliAssist in working various computer reports for quality assurance./liliInstruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists./liliStrict adherence to all company policies and procedures./liliPerforms schedules hours, staggered shifts in accordance to the needs of the company./liliPerform all above duties in other company locations when required./liliMay perform other duties not specifically listed in this position description as assigned by supervisor./liliContinually strive to develop your knowledge and skills in all areas of your job./li/ulpRequirements/ppPosition Qualifications/pulliHigh School Diploma or equivalent/liliPrevious experience in a Clerical or Customer Service environment/liliKnowledge of Microsoft Office (Word, Excel) etc./liliProficient general office skills (typing, computer, fax, filing, multiple phone line)/liliNeat personal appearance with pleasing manner and interpersonal skills

Strong communication skills with capacity to make independent decisions

Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred/li/ulpContinuing Education/ppAs designated by management to include company in services and off-site training programs as appropriate to industry and position./ppFLSA Status/ppNon-Exempt/ppLicenses, etc./ppNone/p/div\n","Wichita, Kansas, United States, 67202",["B","2413297104"],"/jobs/2413297104-customer-service-representative","/jobs?location=Wichita%2C+Kansas%2C+United+States%2C+67202",{"_426":425,"_430":534,"_449":450,"_441":442,"_240":535,"_437":536,"_424":425,"_111":537,"_428":191,"_429":191,"_451":450,"_439":440,"_422":538,"_452":453,"_427":118,"_473":524,"_457":539,"_475":537,"_476":440,"_478":479,"_480":481,"_482":540},["D",1769868000000],"Overview

At INTRUST Bank, 10 character qualities are at the foundation of all we do.

They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.\nYour career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.\nA modern benefits approach:

To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

Competitive pay

Generous time off

Employees receive three weeks of paid vacation plus 11 paid holidays each year.

Paid time off to volunteer in the community.

Paid employee and family sick leave.

Paid parental leave.

401(k) plan with 6% employer match and 100% immediately vested.

3% non-elective company contribution; non-elective contribution vested after 3 years of service.

Career growth and development resources

Tuition reimbursement for full-time and part-time employees enrolled in any degree program.

Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary

The Banker

is responsible for providing excellent customer service, accurately and efficiently processing banker activities and teller transactions for customers, and providing needs based consulting of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.

Essential Functions\nAll expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities.

Provide a friendly, accurate, knowledgeable, and professional customer experience.

Proactively identify customers’ and prospects’ financial needs and recommend all appropriate products and services.

Open and service customers’ accounts as needed and proactively communicate with customers to ensure all their financial needs are met.

Uncover lending needs and complete customer loan applications including gathering appropriate documents.

Identify needs-based opportunities for referrals to all areas of the corporation to fully meet customers’ financial needs.

Utilize all resources to complete documentation correctly the first time and according to policies and procedures.

Complies with bank operations and security procedures.

Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.

Accurately and efficiently process teller transactions within the limitations of standard bank and teller policies and procedures including scanning work through branch capture in a timely manner.

Complete any other branch-specific responsibilities as assigned.

Education and Experience

Education and Experience:

High School diploma or equivalent is required; some college or higher education preferred. 1-2 years previous experience in customer service or sales preferred.

Required Skills and Knowledge

Required Skills and Knowledge:

Demonstrated strong consultative and customer service skills, effective communicator, listener and organizational skills. Must be able to utilize multiple Microsoft Office products and web-based applications simultaneously.

Required Licenses and/or Certifications

Required Licenses and/or Certifications: Ability to meet registration qualifications for Nationwide Mortgage Lending System, if not already registered.

Physical Demands

Physical Demands:

Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs., ability to stoop and bend. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions

Working Conditions:

Normal office conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr\n","Overview

At INTRUST Bank, 10 character qualities are at the foundation of all we do.

They include respect, positivity, compassion...","Banker",["B","2376490391"],"/jobs/2376490391-banker","/jobs?keyword=Banker",{"_426":425,"_430":542,"_449":450,"_441":442,"_240":543,"_437":544,"_424":425,"_111":537,"_428":191,"_429":191,"_451":450,"_439":440,"_422":545,"_452":453,"_427":118,"_473":546,"_457":547,"_475":537,"_476":440,"_478":479,"_480":481,"_482":540},["D",1769450400000],"Overview

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day. Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.\nA modern benefits approach:

To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.\nBenefits

Competitive pay\nGenerous time off\nEmployees receive three weeks of paid vacation plus 11 paid holidays each year.\nPaid time off to volunteer in the community.\nPaid employee and family sick leave.\nPaid parental leave.\n401(k) plan with 6% employer match and 100% immediately vested.\n3% non-elective company contribution; non-elective contribution vested after 3 years of service.\nCareer growth and development resources\nTuition reimbursement for full-time and part-time employees enrolled in any degree program.\nBanking benefits\nMedical, dental, and vision insurance\nBenefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.\nJob Summary

The Banker is responsible for providing excellent customer service, accurately and efficiently processing banker activities and teller transactions for customers, and providing needs based consulting of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.\nEssential Functions

All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.\nEnsure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities.\nProvide a friendly, accurate, knowledgeable, and professional customer experience.\nProactively identify customers’ and prospects’ financial needs and recommend all appropriate products and services.\nOpen and service customers’ accounts as needed and proactively communicate with customers to ensure all their financial needs are met.\nUncover lending needs and complete customer loan applications including gathering appropriate documents.\nIdentify needs-based opportunities for referrals to all areas of the corporation to fully meet customers’ financial needs.\nUtilize all resources to complete documentation correctly the first time and according to policies and procedures.\nComplies with bank operations and security procedures.\nConsistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.\nAccurately and efficiently process teller transactions within the limitations of standard bank and teller policies and procedures including scanning work through branch capture in a timely manner.\nComplete any other branch-specific responsibilities as assigned.\nEducation and Experience

High School diploma or equivalent is required; some college or higher education preferred. 1-2 years previous experience in customer service or sales preferred.\nRequired Skills and Knowledge

Demonstrated strong consultative and customer service skills, effective communicator, listener and organizational skills. Must be able to utilize multiple Microsoft Office products and web-based applications simultaneously.\nRequired Licenses and/or Certifications

Ability to meet registration qualifications for Nationwide Mortgage Lending System, if not already registered.\nPhysical Demands

Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs., ability to stoop and bend. The physical demands necessary for this role should be performed with or without a reasonable accommodation.\nWorking Conditions

Normal office conditions.\nThis job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.\nINTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.

#J-18808-Ljbffr\n","Overview

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humilit...",["B","2298962758"],"11 days ago","/jobs/2298962758-banker","actionData","errors"]