Fraud Customer Service Representative, San Antonio
SAN ANTONIO STAFFING, San Antonio, Texas, United States, 78208
Fraud Customer Service Representative
Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $16.75/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. Full-time employment: Reliable schedule and stability. Competitive pay: Earn $16.75/hr with shift differentials $1.10 extra per hour for shifts between 6 PM-6 AM, and/or $1.00 extra per hour on weekends. Paid training and overtime: Get the training you need to excel and take advantage of overtime opportunities. Incentive plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. Career growth: Opportunities to advance your career in a supportive, innovative environment. Full benefits: Comprehensive benefit options and a great work environment that values your success. Efficiently manage a high volume of inbound calls in a fast-paced environment. Provide outstanding customer support by answering inquiries related to their accounts. Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems. Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports. Process disputes and fraud claims in line with client policies and guidelines. Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed. Log cases in the database, documenting actions taken and conversations with customers for accuracy. Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Support team operations during peak times or absences to help maintain seamless service. An effective communicator who can clearly explain complex information. A dedicated professional with a strong work ethic and problem-solving skills. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. Ready to commit to 100% attendance during our three-to-five-week paid training period.
Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $16.75/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. Full-time employment: Reliable schedule and stability. Competitive pay: Earn $16.75/hr with shift differentials $1.10 extra per hour for shifts between 6 PM-6 AM, and/or $1.00 extra per hour on weekends. Paid training and overtime: Get the training you need to excel and take advantage of overtime opportunities. Incentive plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. Career growth: Opportunities to advance your career in a supportive, innovative environment. Full benefits: Comprehensive benefit options and a great work environment that values your success. Efficiently manage a high volume of inbound calls in a fast-paced environment. Provide outstanding customer support by answering inquiries related to their accounts. Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems. Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports. Process disputes and fraud claims in line with client policies and guidelines. Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed. Log cases in the database, documenting actions taken and conversations with customers for accuracy. Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Support team operations during peak times or absences to help maintain seamless service. An effective communicator who can clearly explain complex information. A dedicated professional with a strong work ethic and problem-solving skills. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. Ready to commit to 100% attendance during our three-to-five-week paid training period.