Director of Operations
Papa John's is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance. Key Responsibilities: Operational Leadership:
Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals. Team Development & Performance:
Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement. Customer Experience:
Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences. Financial Accountability:
Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs. Compliance & Safety:
Ensure all restaurants operate in compliance with Papa John's standards, health and safety regulations, and local, state, and federal laws. Operational Efficiency:
Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans. Cross-Functional Coordination:
Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level. Qualifications: 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts. Deep knowledge of restaurant operations, guest experience, and team development. Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs. Excellent communication, interpersonal, and conflict resolution skills. Passion for hospitality, team development, and operational excellence. Flexibility to travel regularly between store locations in the region. What We Offer: Competitive salary + performance-based bonuses Car allowance or mileage reimbursement Health and wellness benefits PTO and holiday pay Opportunity to grow with a supportive and people-focused franchise A chance to make a real impact in your local community Papa John's - 1905 | Warwick 1160 Post Rd, Warwick, RI, 02888
Papa John's is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance. Key Responsibilities: Operational Leadership:
Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals. Team Development & Performance:
Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement. Customer Experience:
Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences. Financial Accountability:
Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs. Compliance & Safety:
Ensure all restaurants operate in compliance with Papa John's standards, health and safety regulations, and local, state, and federal laws. Operational Efficiency:
Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans. Cross-Functional Coordination:
Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level. Qualifications: 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts. Deep knowledge of restaurant operations, guest experience, and team development. Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs. Excellent communication, interpersonal, and conflict resolution skills. Passion for hospitality, team development, and operational excellence. Flexibility to travel regularly between store locations in the region. What We Offer: Competitive salary + performance-based bonuses Car allowance or mileage reimbursement Health and wellness benefits PTO and holiday pay Opportunity to grow with a supportive and people-focused franchise A chance to make a real impact in your local community Papa John's - 1905 | Warwick 1160 Post Rd, Warwick, RI, 02888