divh2Customer Care Representative/h2pMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care./ppWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you./ppAs the nations largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKessons focus on providing customers with the industrys highest product availability, intelligent ordering capabilities, and unmatched service accuracy./ppShift: M-F 8:30am-5:00pm EST/ph3Position Summary:/h3pThe Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs./ph3Key Responsibilities:/h3ulliManages clients customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements./liliAnswers inbound calls and inquiries from the clients customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes./liliManages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner./liliInvestigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks./liliWorks collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction./liliPerforms day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption./liliProvides reporting as needed to support the client and operation./liliAttends client meetings as needed to represent the Customer Care function./liliProcesses return orders according to the client return policy./liliCoordinates the creation of new client customers through the master data process./li/ulh3Key Competencies:/h3ulliInterpersonal skills/liliStrong sense of urgency to resolve customer issues/liliHighly accurate data entry and checking skills/liliListening and communicating with empathy/liliCollaborative mindset/liliAbility to navigate multiple systems/liliAbility to work within Microsoft Suite, (basic level of Excel and Outlook knowledge)/liliComputer literacy in a Windows environment/li/ulh3Customer Focus:/h3ulli1 + years of customer service or other relevant experience/liliResolution with an effortless customer experience in mind/liliAbility to communicate in a professional manner via both phone and email/liliProblem resolution/liliPromotes a constructive and positive team atmosphere, reflects team values, contributes actively to the teams success/liliAble to make logic and business sense decisions within operational and program guidelines/li/ulh3Minimum Job Qualifications:/h3pTypically requires 1+ years of relevant experience./ph3Required Skills:/h3p-Strong written communication skills/pp-Basic math skills/pp-Self-motivated on all initiatives/pp-Literacy in a Windows environment/pp-Multi-tasking/pivoting from one client to another/pp-Works with sense of urgency/pp-Proficient in Microsoft Excel and Outlook/pp-Process Improvement focused/ph3Preferred Skills:/h3p-Proficient in Sales Force/pp-Proficient in SAP/ph3Work Environment:/h3pEnvironment (work at home/hybrid) Office Environment/ppPhysical Requirements (being able to work sitting for 8+ hours a day)/ppWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKessons pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered./pp$15.68 - $26.14/ppMcKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by or McKesson are using McKessons (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com./ppMcKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page./ppJoin us at McKesson!/p/div