Company Description
Who We Are
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.
Job Description
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of
Resident Relations Specialist
will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community.
If you are an
ambitious, problem-solving customer service and
sales professional, who rises to a challenge and takes pride in providing great experience to
consistently exceed your goals , we want you on our team!
Where You Will Work
You will work at
The Summit Apartments , our 141-unit community, just minutes from Old Town Alexandria in
Alexandria, VA. Check it out here:
https://www.thesummitalexandria.com/
What We Offer
AIR offers attractive compensation packages that reward performance including: Expected base pay rate of $18.00 - $20.00 per hour + Monthly Lease Renewal Commissions.
You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. 25% Rent Discount
at any AIR community.
Option to live onsite with zero commute or at a nearby AIR community.
Possible Extended Time Off (depending on business need)
to enjoy a Winter Break after peak season has ended.
You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!
What You Will Do
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move-out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with parcel pending (package deliveries) Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and/or service issues Contact residents about policy violations Qualifications
Who You Are
Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player What You Have
Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season). Reliable transportation. Proficient in reading, writing, and speaking English. Additional Information
Benefits
401(k) plan
with up to 6% employer match contribution. Paid time off including
vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount
at any AIR community (a rental application is required, and certain exclusions apply). Paid parental leave
of up to 16 weeks. Tuition assistance program and up to
100% reimbursement
for job-related certifications and licenses. 15 hours of
paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and
career growth .
Application Deadline:
The
initial deadline
for applications is
11/25/2025 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel
drug screening that
excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Videos To Watch https://youtu.be/-tnReuOmusw
Who We Are
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.
Job Description
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of
Resident Relations Specialist
will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community.
If you are an
ambitious, problem-solving customer service and
sales professional, who rises to a challenge and takes pride in providing great experience to
consistently exceed your goals , we want you on our team!
Where You Will Work
You will work at
The Summit Apartments , our 141-unit community, just minutes from Old Town Alexandria in
Alexandria, VA. Check it out here:
https://www.thesummitalexandria.com/
What We Offer
AIR offers attractive compensation packages that reward performance including: Expected base pay rate of $18.00 - $20.00 per hour + Monthly Lease Renewal Commissions.
You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. 25% Rent Discount
at any AIR community.
Option to live onsite with zero commute or at a nearby AIR community.
Possible Extended Time Off (depending on business need)
to enjoy a Winter Break after peak season has ended.
You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!
What You Will Do
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move-out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with parcel pending (package deliveries) Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and/or service issues Contact residents about policy violations Qualifications
Who You Are
Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player What You Have
Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season). Reliable transportation. Proficient in reading, writing, and speaking English. Additional Information
Benefits
401(k) plan
with up to 6% employer match contribution. Paid time off including
vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount
at any AIR community (a rental application is required, and certain exclusions apply). Paid parental leave
of up to 16 weeks. Tuition assistance program and up to
100% reimbursement
for job-related certifications and licenses. 15 hours of
paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and
career growth .
Application Deadline:
The
initial deadline
for applications is
11/25/2025 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel
drug screening that
excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Videos To Watch https://youtu.be/-tnReuOmusw