Bilingual Encouraged! Customer Account Representative

Megalodon Promotions, a sales and business consulting firm dedicated to operational excellence, is seeking a Customer Account Representative to own the client experience for AT&T Fiber customers. The Customer Account Representative drives satisfaction, retention, and trust by ensuring every interaction reflects accuracy, responsiveness, and deep product knowledge. As a Customer Account Representative, your position links customers to AT&T Fiber solutions through dedicated support. You manage inquiries and execute account adjustments with expertise. The Customer Account Representative resolves issues, confirms service eligibility, and coordinates activations to uphold a professional standard of care and accuracy. Key Responsibilities of the Customer Account Representative Drive account setup and plan enrollment across AT&T Fiber Internet, wireless devices, and bundled services with accuracy and compliance.

Present AT&T Fiber advantages and product features, including speeds, device compatibility, and bundled options to support customer decisions.

Identify household needs and recommend tailored AT&T Fiber solutions, closing enrollments that maximize value and satisfaction.

Ensure CRM accuracy and compliance by documenting activations, upgrades, and customer feedback to strengthen retention and performance.

Troubleshoot billing, device, and connectivity concerns with timely resolutions, escalating complex cases through AT&T’s structured support channels.

Collaborate with supervisors and fellow Customer Account Representatives to refine sales strategies, uphold AT&T Fiber messaging, and meet campaign benchmarks.