Description
The Service Representative works in a team-selling environment, implementing the Boehringer-Ingelheim (BI) Poultry service piece of the sales and marketing plans to assure maximum sales and market penetration of BI Poultry products within assigned geographic market. The Service Representative will serve as the hatchery service lead for all activities within assigned poultry locations within territory geography. As a member of the cross-functional team, the Service Representative will work collaboratively with the Key Account sales and veterinary service teams to ensure a systematic approach to grow and manage accounts with business potential for BI’s current and future portfolio. The Service Representative will help to expand BI business by bringing high level customer service, knowledge, insights, solutions and relationships to enhance our value proposition and achieve optimal long-term use of our brands within these Poultry Accounts. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies\' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim\'s high regard for our employees.
Duties & Responsibilities
Territory Management
Delivery of BI vaccines and managing vaccine inventory levels at customer locations
Monitor the application process of BI vaccines to ensure proper vaccine delivery
Maintain application equipment and repair when necessary
Record keeping and reporting
Train customer personnel in proper mixing and handling protocol
Maintain company vehicle and warehouse to company standards
Strategic Account Service
Effectively execute the service portion of the team-based Key/Strategic Account management plan for aligned accounts within the assigned geographic service area
Provide feedback to the SAM team and BIAH management regarding knowledge garnered about the locations within geographic territory
Continuously gather knowledge of competitors and how to effectively position BIAH solutions against them
Administrative Management
Comply with all BIAH Human Resources, sales, proposals and contract policies
Regularly utilizes and updates CRM tool and supporting analysis to plan activity, report and maintain account contact records
Comply in a timely manner with all travel and expense policies
Maintain appropriate levels of involvement in Customer issues requiring resolution, including invoices, billings and accounts receivables
Personal Development
Develop an Individual Personal Development Plan that will include your business and personal goals and objectives. Discuss, confirm and review on an ongoing basis with BIAH Management along with the Employee’s direct manager
Continue to build and grow personal knowledge of industry trends and BIAH product offerings, as well as your general business acumen
Review, establish and implement a personal training plan to facilitate your ongoing growth and professional development at BIAH
Requirements
Bachelor\'s degree from an accredited institution preferred
A minimum of three (3) years of relevant poultry industry or technical service experience
Previous experience preferred in integrated animal production business setting
Proficiency in Microsoft Office Suite applications
Proven communication skills (verbal and written)
Ability to travel 50% (overnight travel required)
Must reside in geographic assigned Area or be willing to relocate
Valid Driver\'s License and an acceptable driving record
Authorization and ability to drive a Company leased vehicle or authorized rental vehicle
Must have the ability to lift / push / pull and/or move up to 100 pounds
This position is responsible for Poultry specific customer service but needs to be able to effectively work across job functions (technical, service, marketing) on a regular basis. This position also required detailed record keeping to ensure 9CFR compliance
Eligibility Requirements
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
Our Company
Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you\'ll be helping to transform lives for generations.
Want to learn more? Visit https://www.boehringer-ingelheim.com
#J-18808-Ljbffr
The Service Representative works in a team-selling environment, implementing the Boehringer-Ingelheim (BI) Poultry service piece of the sales and marketing plans to assure maximum sales and market penetration of BI Poultry products within assigned geographic market. The Service Representative will serve as the hatchery service lead for all activities within assigned poultry locations within territory geography. As a member of the cross-functional team, the Service Representative will work collaboratively with the Key Account sales and veterinary service teams to ensure a systematic approach to grow and manage accounts with business potential for BI’s current and future portfolio. The Service Representative will help to expand BI business by bringing high level customer service, knowledge, insights, solutions and relationships to enhance our value proposition and achieve optimal long-term use of our brands within these Poultry Accounts. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies\' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim\'s high regard for our employees.
Duties & Responsibilities
Territory Management
Delivery of BI vaccines and managing vaccine inventory levels at customer locations
Monitor the application process of BI vaccines to ensure proper vaccine delivery
Maintain application equipment and repair when necessary
Record keeping and reporting
Train customer personnel in proper mixing and handling protocol
Maintain company vehicle and warehouse to company standards
Strategic Account Service
Effectively execute the service portion of the team-based Key/Strategic Account management plan for aligned accounts within the assigned geographic service area
Provide feedback to the SAM team and BIAH management regarding knowledge garnered about the locations within geographic territory
Continuously gather knowledge of competitors and how to effectively position BIAH solutions against them
Administrative Management
Comply with all BIAH Human Resources, sales, proposals and contract policies
Regularly utilizes and updates CRM tool and supporting analysis to plan activity, report and maintain account contact records
Comply in a timely manner with all travel and expense policies
Maintain appropriate levels of involvement in Customer issues requiring resolution, including invoices, billings and accounts receivables
Personal Development
Develop an Individual Personal Development Plan that will include your business and personal goals and objectives. Discuss, confirm and review on an ongoing basis with BIAH Management along with the Employee’s direct manager
Continue to build and grow personal knowledge of industry trends and BIAH product offerings, as well as your general business acumen
Review, establish and implement a personal training plan to facilitate your ongoing growth and professional development at BIAH
Requirements
Bachelor\'s degree from an accredited institution preferred
A minimum of three (3) years of relevant poultry industry or technical service experience
Previous experience preferred in integrated animal production business setting
Proficiency in Microsoft Office Suite applications
Proven communication skills (verbal and written)
Ability to travel 50% (overnight travel required)
Must reside in geographic assigned Area or be willing to relocate
Valid Driver\'s License and an acceptable driving record
Authorization and ability to drive a Company leased vehicle or authorized rental vehicle
Must have the ability to lift / push / pull and/or move up to 100 pounds
This position is responsible for Poultry specific customer service but needs to be able to effectively work across job functions (technical, service, marketing) on a regular basis. This position also required detailed record keeping to ensure 9CFR compliance
Eligibility Requirements
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
Our Company
Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you\'ll be helping to transform lives for generations.
Want to learn more? Visit https://www.boehringer-ingelheim.com
#J-18808-Ljbffr