Principal, Account Management
MedImpact Healthcare Systems, Inc., San Diego, California, United States, 92189
Summary
Principal, Account Management leads initiatives to promote departmental efficiency and staff development in support of respective client. Essential Duties and Responsibilities
include the following. Other duties may be assigned. Serve as the executive lead and primary point of contact for the State Medicaid PBA programs, TennCare, CoverRx and CoverKids. Ensure all activities comply with local, state, and federal laws, including Medicaid regulations and contractual obligations. Supervise account structure, staffing plans, and performance metrics for the Account Team lead and provide state and federal Medicaid-specific guidance to assigned Account Team to execute account strategies. Shall have day-to-day authority to manage all Contract requirements and Contractor’s services for all the TennCare PBA Programs. Act as strategic liaison to align efforts with senior leadership. Provides linkage to senior leadership. Oversees defining and creating go to market training of all Account employees to ensure consistent best practices for client presentations and communication of KPIs during quarterly/annual client engagements across all lines of business. Monitor contract performance metrics, pricing compliance, rebate mechanisms, and overall financial health. Empowers internal parties to build and maintain lasting client partnerships through interactions with consultants and clients. Develop and implement long-term strategies to maximize formulary access, reimbursement, and contract performance. Contributes to and supports effective strategies for client facing materials, including coaching on delivery of talking points and areas to be aware of when dealing with clients and consultants. Leads, develops, manages, or assists with key projects which require Account Executive input or leadership; Collaborate closely with key internal leadership contacts on special projects as assigned. Enhances and ensures access to appropriate resources, empowering Account Executives to operate efficiently and effectively to improve services to all clients. Provides Account Executive representation for the Account Management Department in interdepartmental meetings and committees. Establishes and maintains relationships with key department leaders to ensure successful interdepartmental interactions. Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans. Supervisory Responsibilities
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience
BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience) with at least 4+ years leading individual contributors and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 5 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position. Computer Skills
Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases. Certificates, Licenses, Registrations
None required. Other Skills And Abilities
Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; knowledge of healthcare products and contracts preferred; consultative selling and negotiation skills; demonstrated experience creating and delivering client presentations using strong verbal, written, interpersonal, presentation, persuasion and consulting skills; good interpersonal skills, excellent communication, writing and presentation skills essential. Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Business Acumen Directing Others Organizational Agility Conflict Management Drive for Results Political Savvy Customer Focus Innovation Management Strategic Agility Decision Quality Managerial Courage Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic). Work Location
This position must be located in Tennessee (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders. Working Hours
This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm. Travel
This position requires no travel; however, attendance may be required at various local conferences and meetings. The Perks
Medical / Dental / Vision / Wellness Programs Paid Time Off / Company Paid Holidays Incentive Compensation 401K with Company match Life and Disability Insurance Tuition Reimbursement Employee Referral Bonus To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets. Equal Opportunity Employer, Male/Female/Disabilities/Veterans Osha/Ada
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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Principal, Account Management leads initiatives to promote departmental efficiency and staff development in support of respective client. Essential Duties and Responsibilities
include the following. Other duties may be assigned. Serve as the executive lead and primary point of contact for the State Medicaid PBA programs, TennCare, CoverRx and CoverKids. Ensure all activities comply with local, state, and federal laws, including Medicaid regulations and contractual obligations. Supervise account structure, staffing plans, and performance metrics for the Account Team lead and provide state and federal Medicaid-specific guidance to assigned Account Team to execute account strategies. Shall have day-to-day authority to manage all Contract requirements and Contractor’s services for all the TennCare PBA Programs. Act as strategic liaison to align efforts with senior leadership. Provides linkage to senior leadership. Oversees defining and creating go to market training of all Account employees to ensure consistent best practices for client presentations and communication of KPIs during quarterly/annual client engagements across all lines of business. Monitor contract performance metrics, pricing compliance, rebate mechanisms, and overall financial health. Empowers internal parties to build and maintain lasting client partnerships through interactions with consultants and clients. Develop and implement long-term strategies to maximize formulary access, reimbursement, and contract performance. Contributes to and supports effective strategies for client facing materials, including coaching on delivery of talking points and areas to be aware of when dealing with clients and consultants. Leads, develops, manages, or assists with key projects which require Account Executive input or leadership; Collaborate closely with key internal leadership contacts on special projects as assigned. Enhances and ensures access to appropriate resources, empowering Account Executives to operate efficiently and effectively to improve services to all clients. Provides Account Executive representation for the Account Management Department in interdepartmental meetings and committees. Establishes and maintains relationships with key department leaders to ensure successful interdepartmental interactions. Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans. Supervisory Responsibilities
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience
BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience) with at least 4+ years leading individual contributors and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 5 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position. Computer Skills
Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases. Certificates, Licenses, Registrations
None required. Other Skills And Abilities
Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; knowledge of healthcare products and contracts preferred; consultative selling and negotiation skills; demonstrated experience creating and delivering client presentations using strong verbal, written, interpersonal, presentation, persuasion and consulting skills; good interpersonal skills, excellent communication, writing and presentation skills essential. Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Business Acumen Directing Others Organizational Agility Conflict Management Drive for Results Political Savvy Customer Focus Innovation Management Strategic Agility Decision Quality Managerial Courage Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic). Work Location
This position must be located in Tennessee (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders. Working Hours
This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm. Travel
This position requires no travel; however, attendance may be required at various local conferences and meetings. The Perks
Medical / Dental / Vision / Wellness Programs Paid Time Off / Company Paid Holidays Incentive Compensation 401K with Company match Life and Disability Insurance Tuition Reimbursement Employee Referral Bonus To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets. Equal Opportunity Employer, Male/Female/Disabilities/Veterans Osha/Ada
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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