Inside Sales Account Manager Small and Medium Business (SMB)
HP Inc., Boise, Idaho, United States, 83708
Job Summary
This role is responsible for engaging in customer interactions, handling customer inquiries, and effectively selling products, services, and solutions while nurturing client relationships. The role demonstrates advanced skills in solution-based selling, complex negotiations, and strategic collaboration to optimize sales outcomes, refine strategies, and elevate team performance.
Responsibilities
Handles customer request calls adeptly, leveraging expertise to effectively sell products, services, and solutions to the installed customer base.
Addresses complex customer inquiries by offering multi-product/service solutions, often involving integrated solutions that meet intricate needs.
Manages key accounts, nurturing relationships, identifying growth opportunities, and aligning offerings with client objectives.
Maintains an in-depth understanding of the organization\'s products, services, and industry trends, ensuring accurate and insightful communication with customers.
Navigates complex negotiations and high-value sales opportunities to secure beneficial outcomes for both customers and the organization.
Collaborates with cross-functional teams to optimize the sales process, ensuring seamless customer experience and efficient workflows.
Provides valuable inputs to Sales Representatives on emerging market trends, customer preferences, and potential opportunities to refine sales strategies.
Analyzes performance metrics and data to identify trends, areas for improvement, and opportunities for optimizing sales outcomes.
Contributes to the development of sales strategies, collaborating with management and cross-functional teams to align sales efforts with organization goals.
Trains, coaches, and leads other lower-level representatives, sharing knowledge and experience to enhance the team\'s collective performance.
Education & Experience
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated knowledge.
Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.
Recommended Certifications
Certified Inside Sales Professional (CISP)
Knowledge & Skills
Business Development
Business Planning
Business To Business
Cold Calling
Consultative Selling
Cross-Selling
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outbound Calls
Phone Sales
Product Knowledge
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Telemarketing
Upselling
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The on-target earnings (OTE) range for this role is
$31
to
$47
USD per hour with a
60%/40%
(salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.
Benefits HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/))
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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This role is responsible for engaging in customer interactions, handling customer inquiries, and effectively selling products, services, and solutions while nurturing client relationships. The role demonstrates advanced skills in solution-based selling, complex negotiations, and strategic collaboration to optimize sales outcomes, refine strategies, and elevate team performance.
Responsibilities
Handles customer request calls adeptly, leveraging expertise to effectively sell products, services, and solutions to the installed customer base.
Addresses complex customer inquiries by offering multi-product/service solutions, often involving integrated solutions that meet intricate needs.
Manages key accounts, nurturing relationships, identifying growth opportunities, and aligning offerings with client objectives.
Maintains an in-depth understanding of the organization\'s products, services, and industry trends, ensuring accurate and insightful communication with customers.
Navigates complex negotiations and high-value sales opportunities to secure beneficial outcomes for both customers and the organization.
Collaborates with cross-functional teams to optimize the sales process, ensuring seamless customer experience and efficient workflows.
Provides valuable inputs to Sales Representatives on emerging market trends, customer preferences, and potential opportunities to refine sales strategies.
Analyzes performance metrics and data to identify trends, areas for improvement, and opportunities for optimizing sales outcomes.
Contributes to the development of sales strategies, collaborating with management and cross-functional teams to align sales efforts with organization goals.
Trains, coaches, and leads other lower-level representatives, sharing knowledge and experience to enhance the team\'s collective performance.
Education & Experience
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated knowledge.
Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.
Recommended Certifications
Certified Inside Sales Professional (CISP)
Knowledge & Skills
Business Development
Business Planning
Business To Business
Cold Calling
Consultative Selling
Cross-Selling
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outbound Calls
Phone Sales
Product Knowledge
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Telemarketing
Upselling
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The on-target earnings (OTE) range for this role is
$31
to
$47
USD per hour with a
60%/40%
(salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.
Benefits HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/))
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr