Overview
The Inside Sales/Customer Service Rep will be the first point of contact for our customers, resolving issues, answering questions, and ensuring every interaction is a positive one. You'll manage orders with precision, collaborate across departments to solve problems, and help drive customer satisfaction to new heights. If you're a proactive communicator with a passion for helping others and a knack for multitasking, this is your chance to thrive in a fast-paced, supportive environment where your contributions really matter.
Proactively engage with current, past, and prospective customers to strengthen relationships, identify new opportunities, and expand account value.
Recommend additional products or upgraded solutions based on customer needs, usage patterns, and upcoming promotions—driving upsell and cross-sell activity.
Maintain a consistent cadence of outreach through phone, email, and CRM-driven campaigns to grow revenue and customer loyalty.
Collaborate closely with the outside sales team to support territory goals, share customer insights, and ensure alignment on follow-up strategies.
Stay informed on industry trends, competitive offerings, and product updates to confidently educate customers and drive value-added sales conversations.
Order Management Responsibilities
Accurately enter and verify customer purchase orders, ensuring all information is complete and compliant for timely processing and delivery.
Partner with internal teams to investigate and resolve order discrepancies or shipment issues—conducting root cause analyses and driving corrective actions as needed.
Act as a liaison between customers, warehouse, and shipping partners to ensure smooth, on-time order fulfillment.
Collaborate daily with inside sales, operations, and support teams to ensure a seamless customer experience.
Build strong working relationships with cross-functional departments and parent company resources to support shared goals and continuous improvement.
Contribute to a positive, team-first culture by communicating clearly, sharing knowledge, and supporting team success.
EDUCATION & EXPERIENCE REQUIREMENT(S)
Proven experience in customer service and sales with 2-4 years of experience.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a team.
Proficiency in ERP, CRM software and Microsoft Office.
Ability to handle difficult customer inquiries with empathy and professionalism
Background in performance management and quality assurance
Exceptional organizational and multitasking capabilities
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Proactively engage with current, past, and prospective customers to strengthen relationships, identify new opportunities, and expand account value.
Recommend additional products or upgraded solutions based on customer needs, usage patterns, and upcoming promotions—driving upsell and cross-sell activity.
Maintain a consistent cadence of outreach through phone, email, and CRM-driven campaigns to grow revenue and customer loyalty.
Collaborate closely with the outside sales team to support territory goals, share customer insights, and ensure alignment on follow-up strategies.
Stay informed on industry trends, competitive offerings, and product updates to confidently educate customers and drive value-added sales conversations.
Order Management Responsibilities
Accurately enter and verify customer purchase orders, ensuring all information is complete and compliant for timely processing and delivery.
Partner with internal teams to investigate and resolve order discrepancies or shipment issues—conducting root cause analyses and driving corrective actions as needed.
Act as a liaison between customers, warehouse, and shipping partners to ensure smooth, on-time order fulfillment.
Collaborate daily with inside sales, operations, and support teams to ensure a seamless customer experience.
Build strong working relationships with cross-functional departments and parent company resources to support shared goals and continuous improvement.
Contribute to a positive, team-first culture by communicating clearly, sharing knowledge, and supporting team success.
EDUCATION & EXPERIENCE REQUIREMENT(S)
Proven experience in customer service and sales with 2-4 years of experience.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a team.
Proficiency in ERP, CRM software and Microsoft Office.
Ability to handle difficult customer inquiries with empathy and professionalism
Background in performance management and quality assurance
Exceptional organizational and multitasking capabilities
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