Bilingual Call Center Inbound Sales Representative
Milan Laser Hair Removal, Omaha, Nebraska, us, 68197
Overview
Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400+ clinics across 38 states and continued growth, we are expanding quickly and looking for sales-oriented professionals who deliver exceptional client experiences.
This team is the call center sales engine of Milan, and it is where the client journey begins. You will speak with warm, high-intent leads who want to start their hair-free journey, ditch their razor, and feel more confident in their skin. Many candidates are drawn to this work because they enjoy aesthetics, helping people feel better about themselves, and being part of a results-driven environment.
If you are polished, driven, confident on the phone, and energized by helping people take the next step, this role offers a clear path to success with strong base pay and commission earning potential.
The Role About The Role
— You will be the first impression of Milan for prospective clients across the country. Through inbound and outbound calls, texts, emails, and chat, you will communicate our brand in a way that is professional, clear, and energizing. Your primary goal is to convert warm, high-intent leads into booked consultations by helping them feel confident and excited to start their hair-free journey.
This is fast-paced, metric-driven work where your performance directly influences your earnings. You will balance accuracy, speed, and strong service while creating a positive experience that reflects the Milan standard.
Compensation
Base Pay:
$20.00 per hour ($41,600 annually)
Bilingual Differential:
$1.50 per hour
Total Cash Earnings:
$22.85+ per hour with commission ($60,000+ annually)
Top performers:
earn more than $36.00+ per hour ($75,000+ annually)
Schedule:
Three, ten-hour weekday shifts with rotating weekend coverage (40hrs/wk).
Morning shifts run from 7:30am–6:00pm
Evening shifts run from 12:00pm–10:30pm
Saturday shifts run from 8:00am–6:30pm or 12:00pm–10:30pm
Sunday shifts run from 8:00am–6:30pm
Business Hours
Monday–Friday: 7:30am–10:30pm
Saturday: 8:00am–10:30pm
Sunday: 8:00am–6:30pm
Lead Type:
All inbound and marketing-generated
No cold calling
You’ll Do Client Engagement and Lead Conversion
Handle a high volume of inbound and outbound calls, texts, emails, and chats
Convert warm marketing-generated leads into booked consultations
Build rapport quickly using empathy, clear communication, and confidence
Create urgency and excitement to start LHR
Maintain strong relationships with clinic partners and internal teams
Operational Excellence
Follow Dynamic Scripting and Standard Operating Procedures
Respond promptly across all communication channels, often handling multiple conversations at once
Coordinate scheduling needs with clinic teams
Document accurate and complete records of interactions
Performance and Productivity
Meet or exceed daily, weekly, and monthly KPIs
Balance quality and efficiency in a high-volume lead environment
Prioritize workload to drive strong conversion outcomes
Growth and Innovation
Participate in new initiatives and departmental pilots
Share insights on client trends and lead behavior
Support continuous improvement efforts across the team
Professional Development
Participate in coaching and one-on-one performance sessions
Apply feedback to strengthen sales effectiveness
Engage in team collaboration and training activities
Other Duties
Perform additional responsibilities assigned by leadership
Qualifications Skills Requirements
Bilingual in both English and Spanish
Delivers exceptional client experiences with empathy, responsiveness, and strong connection
Makes clients feel supported, valued, and ready to take the next step
Holds self accountable to meeting and exceeding sales goals and KPIs
Operates with ownership, sets personal goals, and drives results
Looks for ways to improve efficiency, conversion, and team performance
Role Requirements
High school diploma or equivalent
One year of customer service experience
One year of phone sales, appointment setting, or KPI-driven work
Call center experience strongly preferred
Strong communication and multitasking skills
Ability to work independently and within a team
Ability to type at least 60 words per minute
Interest in the aesthetics industry
Why You’ll Love Working Here Milan offers excellent benefits and long-term career growth. Many team members advance into:
Supervisory and Leadership
Quality and Training
Corporate operations
Field sales supporting more than 400 clinics
Benefits Include
Medical, dental, vision, disability, and life insurance within 30 days
Paid time off starting immediately
401k with vested employer match
Free laser hair removal for you and your spouse or partner
Positive, supportive, people-first environment
Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.
#INDCC1
#J-18808-Ljbffr
This team is the call center sales engine of Milan, and it is where the client journey begins. You will speak with warm, high-intent leads who want to start their hair-free journey, ditch their razor, and feel more confident in their skin. Many candidates are drawn to this work because they enjoy aesthetics, helping people feel better about themselves, and being part of a results-driven environment.
If you are polished, driven, confident on the phone, and energized by helping people take the next step, this role offers a clear path to success with strong base pay and commission earning potential.
The Role About The Role
— You will be the first impression of Milan for prospective clients across the country. Through inbound and outbound calls, texts, emails, and chat, you will communicate our brand in a way that is professional, clear, and energizing. Your primary goal is to convert warm, high-intent leads into booked consultations by helping them feel confident and excited to start their hair-free journey.
This is fast-paced, metric-driven work where your performance directly influences your earnings. You will balance accuracy, speed, and strong service while creating a positive experience that reflects the Milan standard.
Compensation
Base Pay:
$20.00 per hour ($41,600 annually)
Bilingual Differential:
$1.50 per hour
Total Cash Earnings:
$22.85+ per hour with commission ($60,000+ annually)
Top performers:
earn more than $36.00+ per hour ($75,000+ annually)
Schedule:
Three, ten-hour weekday shifts with rotating weekend coverage (40hrs/wk).
Morning shifts run from 7:30am–6:00pm
Evening shifts run from 12:00pm–10:30pm
Saturday shifts run from 8:00am–6:30pm or 12:00pm–10:30pm
Sunday shifts run from 8:00am–6:30pm
Business Hours
Monday–Friday: 7:30am–10:30pm
Saturday: 8:00am–10:30pm
Sunday: 8:00am–6:30pm
Lead Type:
All inbound and marketing-generated
No cold calling
You’ll Do Client Engagement and Lead Conversion
Handle a high volume of inbound and outbound calls, texts, emails, and chats
Convert warm marketing-generated leads into booked consultations
Build rapport quickly using empathy, clear communication, and confidence
Create urgency and excitement to start LHR
Maintain strong relationships with clinic partners and internal teams
Operational Excellence
Follow Dynamic Scripting and Standard Operating Procedures
Respond promptly across all communication channels, often handling multiple conversations at once
Coordinate scheduling needs with clinic teams
Document accurate and complete records of interactions
Performance and Productivity
Meet or exceed daily, weekly, and monthly KPIs
Balance quality and efficiency in a high-volume lead environment
Prioritize workload to drive strong conversion outcomes
Growth and Innovation
Participate in new initiatives and departmental pilots
Share insights on client trends and lead behavior
Support continuous improvement efforts across the team
Professional Development
Participate in coaching and one-on-one performance sessions
Apply feedback to strengthen sales effectiveness
Engage in team collaboration and training activities
Other Duties
Perform additional responsibilities assigned by leadership
Qualifications Skills Requirements
Bilingual in both English and Spanish
Delivers exceptional client experiences with empathy, responsiveness, and strong connection
Makes clients feel supported, valued, and ready to take the next step
Holds self accountable to meeting and exceeding sales goals and KPIs
Operates with ownership, sets personal goals, and drives results
Looks for ways to improve efficiency, conversion, and team performance
Role Requirements
High school diploma or equivalent
One year of customer service experience
One year of phone sales, appointment setting, or KPI-driven work
Call center experience strongly preferred
Strong communication and multitasking skills
Ability to work independently and within a team
Ability to type at least 60 words per minute
Interest in the aesthetics industry
Why You’ll Love Working Here Milan offers excellent benefits and long-term career growth. Many team members advance into:
Supervisory and Leadership
Quality and Training
Corporate operations
Field sales supporting more than 400 clinics
Benefits Include
Medical, dental, vision, disability, and life insurance within 30 days
Paid time off starting immediately
401k with vested employer match
Free laser hair removal for you and your spouse or partner
Positive, supportive, people-first environment
Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.
#INDCC1
#J-18808-Ljbffr