Sales & Service Development Representative I
Mutual of Omaha Mortgage, Irvine, California, United States, 92713
Overview
Sales & Service Development Representative I – Location: Irvine, CA – On-site
Sales & Service Development Representative I – Location: Irvine, CA – On-site Job Type: Full-Time Compensation: $22/hour
Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!
Role Overview
At Mutual of Omaha Mortgage, we’re seeking experienced call center sales & service professionals to handle a high volume of inbound calls. This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communications skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast-paced, growth-oriented environment and effectively engaging customers.
Key Responsibilities Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification.
Conduct initial contact and follow-up to identify needs and determine customer fit
Follow scripts verbatim for products and services, applying rebuttals as needed
Build trust-based relationships by going above and beyond in addressing early customer concerns
Offer service support or handle simple service questions prior to transferring to a loan officer
Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality
What You’ll Need to Succeed 1+ years of experience inbound sales, call center, or phone-based customer engagement
Excellent phone communication skills—clear, confident, and persuasive
Strong ability to qualify leads, handle objections, and follow structured scripts
Proven track record of proactive outreach and early-stage sales development
Proficiency (or strong willingness to learn) Salesforce, Five9, and Yonyx
Ability to multitask and manage time in a high-volume environment
Growth-oriented, proactive, and aligned with early-stage sales culture
Preferred: Background in mortgage, finance, and/or sales
What We Offer Competitive compensation
Robust training and ongoing coaching
A supportive team culture committed to excellence
Join a team that’s redefining the customer experience in reverse mortgage lending. If you’re ready to make an impact, grow your career, and contribute to a high-performing sales & service team, we’d love to hear from you.
Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:
Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program
#J-18808-Ljbffr
Sales & Service Development Representative I – Location: Irvine, CA – On-site
Sales & Service Development Representative I – Location: Irvine, CA – On-site Job Type: Full-Time Compensation: $22/hour
Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!
Role Overview
At Mutual of Omaha Mortgage, we’re seeking experienced call center sales & service professionals to handle a high volume of inbound calls. This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communications skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast-paced, growth-oriented environment and effectively engaging customers.
Key Responsibilities Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification.
Conduct initial contact and follow-up to identify needs and determine customer fit
Follow scripts verbatim for products and services, applying rebuttals as needed
Build trust-based relationships by going above and beyond in addressing early customer concerns
Offer service support or handle simple service questions prior to transferring to a loan officer
Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality
What You’ll Need to Succeed 1+ years of experience inbound sales, call center, or phone-based customer engagement
Excellent phone communication skills—clear, confident, and persuasive
Strong ability to qualify leads, handle objections, and follow structured scripts
Proven track record of proactive outreach and early-stage sales development
Proficiency (or strong willingness to learn) Salesforce, Five9, and Yonyx
Ability to multitask and manage time in a high-volume environment
Growth-oriented, proactive, and aligned with early-stage sales culture
Preferred: Background in mortgage, finance, and/or sales
What We Offer Competitive compensation
Robust training and ongoing coaching
A supportive team culture committed to excellence
Join a team that’s redefining the customer experience in reverse mortgage lending. If you’re ready to make an impact, grow your career, and contribute to a high-performing sales & service team, we’d love to hear from you.
Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:
Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program
#J-18808-Ljbffr