About the Role
Under the general direction of the Manager, Inside Sales, the Inside Sales Representative (ISR) will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
What You’ll Do
Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability, or specifications as needed.
Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
Accurately process customer transactions, including orders, quotes, or returns.
Obtain information from vendors relating to shipment dates and the expected date of delivery to provide accurate information regarding product items.
Increase sales and average order size through cross‑selling, up‑selling, add‑on sales, and offering promotional sale items.
Educate customers about terminology, features, and benefits of products to improve sales and customer satisfaction related to products.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows, or reading IT trade journals.
Set up and maintain customer files.
Register sales opportunities with partners.
Identify trends in customer satisfaction or dissatisfaction.
Perform other duties as assigned.
Qualifications & Interests
Bachelor’s degree in finance or technical degree preferred.
A minimum of three years of sales support or operations related experience.
Strong interpersonal communication skills for interacting with employees, vendors, clients.
Team player who is self‑motivated, shows initiative, anticipates and prevents issues by executing advanced problem‑solving skills.
The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
Highly organized, detail‑oriented, excellent time management skills and able to effectively. prioritize tasks in a fast‑paced, high‑volume, and evolving work environment.
Comfortable meeting deadlines in an entrepreneurial environment.
Strong ability to operate independently.
Salary $71,000 - $87,000 USD
The Perks
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long‑Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work‑life balance and generous paid time off
Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
Equal Employment Opportunity As an equal opportunity employer, Trace3 bases all employment decisions on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
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What You’ll Do
Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability, or specifications as needed.
Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
Accurately process customer transactions, including orders, quotes, or returns.
Obtain information from vendors relating to shipment dates and the expected date of delivery to provide accurate information regarding product items.
Increase sales and average order size through cross‑selling, up‑selling, add‑on sales, and offering promotional sale items.
Educate customers about terminology, features, and benefits of products to improve sales and customer satisfaction related to products.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows, or reading IT trade journals.
Set up and maintain customer files.
Register sales opportunities with partners.
Identify trends in customer satisfaction or dissatisfaction.
Perform other duties as assigned.
Qualifications & Interests
Bachelor’s degree in finance or technical degree preferred.
A minimum of three years of sales support or operations related experience.
Strong interpersonal communication skills for interacting with employees, vendors, clients.
Team player who is self‑motivated, shows initiative, anticipates and prevents issues by executing advanced problem‑solving skills.
The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
Highly organized, detail‑oriented, excellent time management skills and able to effectively. prioritize tasks in a fast‑paced, high‑volume, and evolving work environment.
Comfortable meeting deadlines in an entrepreneurial environment.
Strong ability to operate independently.
Salary $71,000 - $87,000 USD
The Perks
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long‑Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work‑life balance and generous paid time off
Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
Equal Employment Opportunity As an equal opportunity employer, Trace3 bases all employment decisions on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
#J-18808-Ljbffr