SENIOR DIRECTOR IT OPERATIONS
Location:
Portland, Maine Reports to:
Chief Operations Officer
About MPX
MPX helps organizations deliver
critical, compliant communications
- in print and digital form securely and at scale. We serve leading
health plans, insurers, and financial institutions , combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability and compliance.
As we scale, we're expanding our leadership team with a technology executive who can ensure flawless execution across software development, infrastructure, and operations.
About the Role
We're seeking a
Senior Director IT Operations
to lead MPX's
software development, infrastructure, and IT operations
functions.
This new Management role owns the
execution engine
of our technology organization - driving disciplined development, operational reliability, and security. You'll partner with the
CEO
and
Managing Director, Technology & Product , who leads product vision and technology innovation, to turn strategy into reliable delivery.
What You'll Do Lead and scale MPX's
software-development teams , ensuring sprint discipline, quality assurance, and predictable releases. Oversee all
technology operations, infrastructure, and hosted environments
across AWS and on-prem systems. Implement modern
Agile and DevOps
practices for continuous integration and deployment. Ensure enterprise-grade
security and compliance
(SOC2, HIPAA, PCI). Establish data strategy, data governance, analytics, and operational metrics tracking. Manage internal IT service delivery and enforce ITIL-based processes. Partner cross-functionally with Product, Client Success, and Operations to align tech delivery with business commitments. Build and mentor a multidisciplinary team of engineers, developers, and operations professionals. Own dashboards, KPIs, and executive-level reporting for development and system performance. Who You Are
15+ years leading
software development and technology operations
in SaaS, fintech, or regulated industries. Deep experience with
AWS, Agile delivery, CI/CD, and infrastructure automation. Proven ability to manage
security and compliance frameworks . Proven ability with data models, data architecture, and analytics reporting. Adept at balancing strategic leadership with hands-on problem solving. A process-minded, collaborative leader who builds scalable systems and teams. Why Join MPX
Shape the technology operations of a growing company with national-level impact. Reports to the COO & is a member of the senior staff. Lead teams where reliability, compliance, and innovation intersect daily. Enjoy a culture that blends
Maine authenticity
with
enterprise-class ambition .
Location:
Portland, Maine Reports to:
Chief Operations Officer
About MPX
MPX helps organizations deliver
critical, compliant communications
- in print and digital form securely and at scale. We serve leading
health plans, insurers, and financial institutions , combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability and compliance.
As we scale, we're expanding our leadership team with a technology executive who can ensure flawless execution across software development, infrastructure, and operations.
About the Role
We're seeking a
Senior Director IT Operations
to lead MPX's
software development, infrastructure, and IT operations
functions.
This new Management role owns the
execution engine
of our technology organization - driving disciplined development, operational reliability, and security. You'll partner with the
CEO
and
Managing Director, Technology & Product , who leads product vision and technology innovation, to turn strategy into reliable delivery.
What You'll Do Lead and scale MPX's
software-development teams , ensuring sprint discipline, quality assurance, and predictable releases. Oversee all
technology operations, infrastructure, and hosted environments
across AWS and on-prem systems. Implement modern
Agile and DevOps
practices for continuous integration and deployment. Ensure enterprise-grade
security and compliance
(SOC2, HIPAA, PCI). Establish data strategy, data governance, analytics, and operational metrics tracking. Manage internal IT service delivery and enforce ITIL-based processes. Partner cross-functionally with Product, Client Success, and Operations to align tech delivery with business commitments. Build and mentor a multidisciplinary team of engineers, developers, and operations professionals. Own dashboards, KPIs, and executive-level reporting for development and system performance. Who You Are
15+ years leading
software development and technology operations
in SaaS, fintech, or regulated industries. Deep experience with
AWS, Agile delivery, CI/CD, and infrastructure automation. Proven ability to manage
security and compliance frameworks . Proven ability with data models, data architecture, and analytics reporting. Adept at balancing strategic leadership with hands-on problem solving. A process-minded, collaborative leader who builds scalable systems and teams. Why Join MPX
Shape the technology operations of a growing company with national-level impact. Reports to the COO & is a member of the senior staff. Lead teams where reliability, compliance, and innovation intersect daily. Enjoy a culture that blends
Maine authenticity
with
enterprise-class ambition .