Overview
Work Location:
Forked River, New Jersey, United States of America
Hours:
30
Pay Details:
$22.50 - $29.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business:
Personal & Commercial Banking
Job Description:
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Responsibilities (Depth & Scope)
Proficient in products, services and routine transactions in order to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, with low to moderate complexity/risk
Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs and offering solutions or partner referrals
Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through life events, save time and money, and exceed their needs
Uses Customer relationship management tools to proactively assess customers, identify solutions, and lead-focused outbound sales activities
Independently resolves customer issues or errors and escalates when necessary
Builds working relationships with customers and explains detailed or complicated information
Performs activities with full proficiency gained through job-related training
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engages in conversations with customers about loan products and facilitates the application intake
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Education & Experience
HS Diploma or GED
1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
Teller experience preferred
Must be able to complete teller training upon hire to take customer transactions
Demonstrated ability to engage in customer conversations while educating them on products and services
Demonstrated organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
Acts as a Customer advocate in improving financial confidence and providing proactive tips
Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human
Manages lobby flow, welcomes customers, discovers needs and guides as appropriate
Educates Customers on self-service options that fit their needs
May act as a point of escalation for Customer questions or concerns
May perform teller transactions while monitoring fraud mitigation and adhering to policies
Considers impact of decisions on TD, Customers and stakeholders
Acts as a brand champion internally and externally
Shareholder Accountabilities
Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
Participates in Stores daily operations to align with TD's risk framework
Understands and applies operating policies and procedures
Supports timely and accurate completion of business processes
Escalates non-standard or high-risk transactions as necessary
Ensures documentation is accurate and reflects client intentions in line with regulations
Ensures due diligence to support accuracy of all customer transactions
Complies with Bank Code of Conduct
Contributes to operational excellence and adheres to risk and control policies
Employee/Team Accountabilities
Participates as a team member, supports a positive work environment, and ensures timely communication
Continuously enhances knowledge and participates in knowledge transfer
Participates in performance management and development activities
Keeps others informed about project status and day-to-day activities
Supports a diverse and inclusive environment
Acts as a brand ambassador and embraces TD’s culture
Uses feedback to improve performance
Establishes relationships with partner bankers for referrals
Contributes to team and organizational success
Seeks opportunities to improve delivery with high quality standards
Proactively develops career and seeks diverse feedback
Adapts to change
Complies with TD’s Shared Commitments and code of conduct
Supports TD’s diversity agenda and an inclusive Employee experience
OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), with related regulations
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a registered mortgage loan originator with the NMLS
Satisfactory results on a criminal background check and a credit report check, and related disclosures are required by federal law
Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Reading, writing and understanding instructions – Continuous
Arithmetic operations – Continuous
Who We Are TD is one of the world's leading global financial institutions. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is committed to a customer-facing culture and supports colleague development through leadership conversations, mentorship, and training programs.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.
Additional Information We’re delighted you’re considering a career with TD. We provide regular development conversations and a competitive benefits plan to support colleagues at work and home.
Accommodation TD Bank is an equal opportunity employer. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed.
#J-18808-Ljbffr
Forked River, New Jersey, United States of America
Hours:
30
Pay Details:
$22.50 - $29.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business:
Personal & Commercial Banking
Job Description:
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Responsibilities (Depth & Scope)
Proficient in products, services and routine transactions in order to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, with low to moderate complexity/risk
Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs and offering solutions or partner referrals
Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through life events, save time and money, and exceed their needs
Uses Customer relationship management tools to proactively assess customers, identify solutions, and lead-focused outbound sales activities
Independently resolves customer issues or errors and escalates when necessary
Builds working relationships with customers and explains detailed or complicated information
Performs activities with full proficiency gained through job-related training
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engages in conversations with customers about loan products and facilitates the application intake
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Education & Experience
HS Diploma or GED
1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
Teller experience preferred
Must be able to complete teller training upon hire to take customer transactions
Demonstrated ability to engage in customer conversations while educating them on products and services
Demonstrated organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
Acts as a Customer advocate in improving financial confidence and providing proactive tips
Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human
Manages lobby flow, welcomes customers, discovers needs and guides as appropriate
Educates Customers on self-service options that fit their needs
May act as a point of escalation for Customer questions or concerns
May perform teller transactions while monitoring fraud mitigation and adhering to policies
Considers impact of decisions on TD, Customers and stakeholders
Acts as a brand champion internally and externally
Shareholder Accountabilities
Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
Participates in Stores daily operations to align with TD's risk framework
Understands and applies operating policies and procedures
Supports timely and accurate completion of business processes
Escalates non-standard or high-risk transactions as necessary
Ensures documentation is accurate and reflects client intentions in line with regulations
Ensures due diligence to support accuracy of all customer transactions
Complies with Bank Code of Conduct
Contributes to operational excellence and adheres to risk and control policies
Employee/Team Accountabilities
Participates as a team member, supports a positive work environment, and ensures timely communication
Continuously enhances knowledge and participates in knowledge transfer
Participates in performance management and development activities
Keeps others informed about project status and day-to-day activities
Supports a diverse and inclusive environment
Acts as a brand ambassador and embraces TD’s culture
Uses feedback to improve performance
Establishes relationships with partner bankers for referrals
Contributes to team and organizational success
Seeks opportunities to improve delivery with high quality standards
Proactively develops career and seeks diverse feedback
Adapts to change
Complies with TD’s Shared Commitments and code of conduct
Supports TD’s diversity agenda and an inclusive Employee experience
OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), with related regulations
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a registered mortgage loan originator with the NMLS
Satisfactory results on a criminal background check and a credit report check, and related disclosures are required by federal law
Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Reading, writing and understanding instructions – Continuous
Arithmetic operations – Continuous
Who We Are TD is one of the world's leading global financial institutions. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is committed to a customer-facing culture and supports colleague development through leadership conversations, mentorship, and training programs.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.
Additional Information We’re delighted you’re considering a career with TD. We provide regular development conversations and a competitive benefits plan to support colleagues at work and home.
Accommodation TD Bank is an equal opportunity employer. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed.
#J-18808-Ljbffr