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Customer Service Representative

Uponor, Apple Valley, Minnesota, United States

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Overview GF Building Flow Solutions (former Uponor) is a division of GF and a leading provider of smart and sustainable solutions for the safe and efficient use of water in buildings. Our technologies ensure comfort, hygiene, and energy efficiency in residential and commercial environments across the globe.

Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.

The

Customer Service Representative

is responsible for all contact with our customers (Distributors & Reps) pertaining to, but not limited to, customer purchase orders including status and changes, pricing on purchase orders, availability of product, shipping information, status of backorders, as well as order entry, researching credits, providing information to other Uponor departments regarding sales, shipping status, backorders, errors, and customer orders.

This role is considered a

HYBRID

position with periodic onsite work at our headquarters in

Apple Valley, Minnesota .

What you will be doing

Accurately processes incoming customer purchase orders for the customer base – manual and EDI.

Manages all incoming calls and requests for the customer base in a positive, customer-centric manner.

Processes all research and credit memo requests for the customer base.

Provides inside support to Uponor sales group and collaborates with the customer service department.

Seeks opportunities to contribute to the business success through proactive involvement in team initiatives.

What will you need Required

High School Diploma or equivalent

Excellent communication, organization, and problem-solving skills

Two years of daily customer interaction in a professional role, either face-to-face or over the phone

Ability to maintain a positive attitude in a fast-paced, multi-task environment

Preferred

Associates degree

Experience and knowledge of Oracle ERP systems, specifically Order Management

What will you get

Best-in-class health benefits (medical, dental, vision)

160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals – MN Based Employees)

For more information: https://www.uponorcareers.com/en-us/employee-benefits

Disclaimers

Applicable to US job postings only (not Canada): The expected compensation range for this position is $21.04-$31.56/hour. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. Internal equity among current employees will also be considered. Please note that this range represents the full base salary wage for the role and hiring at or near the top of the range is uncommon to ensure room for future pay advancement.

Uponor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Contact Person Julie Donovan Senior Corporate Recruiter julie.donovan@georgfischer.com

Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.

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