Sales Supervisor - Scottsdale
Christian Dior Couture, Miami, New Mexico, United States, 87729
Overview
Job Purpose
Working with the Boutique Manager and/or Assistant Manager/Department Manager, the Sales Supervisor is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for specific product categories. The Sales Supervisor ensures the highest level of customer service in line with Christian Dior expectations.
Meet sales targets and minimize stock losses
Demonstrate excellent product and range knowledge
Participate in staffing, scheduling, merchandising and inventory
Supervise, coach and motivate the team members
Responsibilities Tasks And Responsibilities
Commercial Performance and Team Management: Maximize sales and measure sales performance and conversion rates on a daily basis.
Provide and inspire outstanding service to our customers.
Assist in assigning and monitoring sales goals of Sales Associates.
Responsible for clientele development.
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
Train, coach, develop, and manage sales associates in selling skills.
Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
Facilitate proper communication between management and associates.
Clientele Service And Management
Participate in the coordination of sales promotion activities, including seasonal sales, trunk shows, contests, and proper use of in-store signs advertising sales and promotions.
Train the team on optimizing Capture Rate and After Sale to develop personal customer database.
Product And Stock Management
Gather merchandise for transfers, damages, and returns-to-vendor (RTVs).
Oversee and participate in department inventories.
Monitor proper pricing of merchandise.
Minimize stock losses.
Process Management
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
Help solve problems that affect the department’s service, efficiency, and productivity.
Lock and secure the store and oversee compliance with all security procedures.
Any other tasks as assigned from time to time.
Skills And Competencies
Ability to develop and train associates, build relationships, and utilize skills of associates most appropriately.
Provide outstanding customer service.
Effectively manage sales staff toward achievement of sales and clienteling objectives.
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards.
Merchandize effectively.
Maintain a fair, consistent set of standards as they apply to work force.
Adjust priorities and manage time wisely in a fast-paced environment.
Communicate clearly, concisely, and attentively; listen to others, understand material, and provide instructions to associates.
Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and other office equipment.
Requirements
4+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
Sense of initiative and commercial creativity with fashion sensitivity.
Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
Demonstration of own initiative.
Ability to maintain presence on selling floor for long periods as needed.
Strong interpersonal, communication, organization and follow-through skills.
Additional Information
Christian Dior was the designer of dreams. In founding his House in 1947, he marked the revolution of the New Look and transformed his reveries into creations. Christian Dior Couture is recognized for its French heritage and vibrant culture sublimating its unique savoir-faire and creativity through empowering métiers d’art. Our Maison aims for sustainable growth and a positive, authentic environment where talents are developed.
Christian Dior Couture is part of the LVMH Group, which emphasizes diversity and inclusion. We value and welcome unique talent and strive to create an inclusive environment providing employees with a sense of purpose. We support employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, and adheres to ethics, social responsibility, and environmental protection principles.
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Working with the Boutique Manager and/or Assistant Manager/Department Manager, the Sales Supervisor is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for specific product categories. The Sales Supervisor ensures the highest level of customer service in line with Christian Dior expectations.
Meet sales targets and minimize stock losses
Demonstrate excellent product and range knowledge
Participate in staffing, scheduling, merchandising and inventory
Supervise, coach and motivate the team members
Responsibilities Tasks And Responsibilities
Commercial Performance and Team Management: Maximize sales and measure sales performance and conversion rates on a daily basis.
Provide and inspire outstanding service to our customers.
Assist in assigning and monitoring sales goals of Sales Associates.
Responsible for clientele development.
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
Train, coach, develop, and manage sales associates in selling skills.
Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
Facilitate proper communication between management and associates.
Clientele Service And Management
Participate in the coordination of sales promotion activities, including seasonal sales, trunk shows, contests, and proper use of in-store signs advertising sales and promotions.
Train the team on optimizing Capture Rate and After Sale to develop personal customer database.
Product And Stock Management
Gather merchandise for transfers, damages, and returns-to-vendor (RTVs).
Oversee and participate in department inventories.
Monitor proper pricing of merchandise.
Minimize stock losses.
Process Management
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
Help solve problems that affect the department’s service, efficiency, and productivity.
Lock and secure the store and oversee compliance with all security procedures.
Any other tasks as assigned from time to time.
Skills And Competencies
Ability to develop and train associates, build relationships, and utilize skills of associates most appropriately.
Provide outstanding customer service.
Effectively manage sales staff toward achievement of sales and clienteling objectives.
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards.
Merchandize effectively.
Maintain a fair, consistent set of standards as they apply to work force.
Adjust priorities and manage time wisely in a fast-paced environment.
Communicate clearly, concisely, and attentively; listen to others, understand material, and provide instructions to associates.
Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and other office equipment.
Requirements
4+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
Sense of initiative and commercial creativity with fashion sensitivity.
Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
Demonstration of own initiative.
Ability to maintain presence on selling floor for long periods as needed.
Strong interpersonal, communication, organization and follow-through skills.
Additional Information
Christian Dior was the designer of dreams. In founding his House in 1947, he marked the revolution of the New Look and transformed his reveries into creations. Christian Dior Couture is recognized for its French heritage and vibrant culture sublimating its unique savoir-faire and creativity through empowering métiers d’art. Our Maison aims for sustainable growth and a positive, authentic environment where talents are developed.
Christian Dior Couture is part of the LVMH Group, which emphasizes diversity and inclusion. We value and welcome unique talent and strive to create an inclusive environment providing employees with a sense of purpose. We support employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, and adheres to ethics, social responsibility, and environmental protection principles.
#J-18808-Ljbffr