Sales Operations Manager Rogers Arkansas Biologicals Division
Pel-Freez Biologicals, Rogers, Arkansas, United States, 72758
The Sales Operations Manager will be the key liaison between the Growth (field sales, business development, R&D, marketing) functions of the business and the Operations (customer support, shipping, manufacturing, supply chain) functions of the business across the Bio Division. This role oversees nationwide sales operations to achieve company objectives, ensuring alignment with business goals and market demands. The primary responsibility is to manage customer service and work with the technical sales and business development teams to meet company revenue targets.
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
Lead and manage the Supply Chain and Customer Support teams, providing frequent coaching on customer-facing communications.
Monitor and analyze sales performance metrics, suggest improvements, and prepare monthly, quarterly, and annual sales forecasts.
Use CRM software, spreadsheets, dashboards, and other tools to track and analyze sales data.
Manage budgets, forecasts, and resource allocation to optimize team performance.
Ensure adherence to company policies, industry standards, and compliance requirements.
Perform research to identify new potential customers and market opportunities.
Stay up to date with new product launches and ensure the sales team is well-informed and equipped to promote these products effectively.
Effectively represent Pel-Freez at customer events, industry conferences, and trade shows to build brand awareness and foster client relationships.
Work with Supply Chain Manager to oversee processes to secure favorable terms and prices for raw materials, efficient contract negotiations with suppliers to be in compliance with company standards and regulatory requirements, and the management of vendors supplying raw materials to ensure consistent quality, reliability, and compliance.
Update website content as needed and troubleshoot any e-commerce issues.
Sales Strategy & Planning:
Work with Growth functions of business (business development, technical sales, R&D, marketing) to design, implement, and manage national sales strategies to achieve sales goals, targets, and revenue. Analize market trends, customer needs, and competitor activities to identify sales opportunities and set sales targets. Collaborate with marketing, product development, operations, quality, materials management, and leadership to align sales strategies with overall business objectives. Client Relationships Management:
Establish and maintain productive and professional relationships with key personnel in assigned customer accounts. Develop strategic relationships with national and regional accounts to understand their business strategies and identify opportunities for profitable growth. Oversee contract negotiations and ensure client satisfaction to drive long-term partnerships. Handle escalated client issues and resolve them effectively. EDUCATION & RELATED EXPERIENCE
Bachelor's degree in Business, Marketing, or a related field. Minimum of 7-10 years of experience in sales management, preferably at a national or regional level and in the pharmaceutical or biotechnology industry. KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication, presentation, and leadership skills. In-depth knowledge of managing a high-performance sales team. Hands-on experience with CRM workflows, marketing automation software and Microsoft Office Suite. Comfort with managing website content. Strong negotiation and customer service skills. Analytical and data-driven problem-solving abilities. Excellent organizational and time management skills. Ability to travel as needed. Experience in contract negotiation and management. Working knowledge of market trends and behaviors. Experience in coordinating sales efforts across different regions. Strong supervisory and leadership skills. Ability to work under pressure and manage a geographically dispersed team. Experience in procurement and vendor management preferred. Understanding of regulatory requirements related to raw materials procurement preferred. Familiarity with the procurement and supply chain management of biological materials such as animal blood serums, plasma, whole blood, and animal tissues preferred. SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS
Recruit, train, mentor, and manage the Customer Support and Supply Chain management teams. Set performance goals, monitor progress, and provide ongoing coaching and feedback to ensure team success. Foster a positive, results-driven work environment. PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to sit for extended periods of time while working at a computer workstation. Frequent use of hands and fingers for typing, keyboarding, and operating a mouse or other input devices. Ability to view computer screens for prolonged periods. Occasional standing, walking, bending, or reaching. Ability to lift and carry up to 10–15 pounds (e.g., laptops, peripherals, or office equipment), if required. Sufficient hearing and verbal communication ability to participate in meetings (in person or virtual). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS
Office, hybrid, or remote work environment, depending on business needs. Typical business hours with occasional extended hours during system deployments, upgrades, or critical issue resolution. Fast-paced small business environment with evolving requirements and priorities. Frequent collaboration with cross-functional teams and stakeholders. Occasional travel to company locations or client sites. Low exposure to physical hazards; primarily a sedentary role. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other status protected under applicable local, state, or federal nondiscrimination laws. This document does not create an employment contract. Employees are employed on an "at-will" basis and may be terminated at any time. Consistent with all federal and state disability laws, Pel-Freez will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause a direct threat to this individual or others in the workplace and the threat cannot be eliminated by reasonable accommodation or cause undue hardship to the organization Pel-Freez provides equal employment opportunities to all applicants.
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Work with Growth functions of business (business development, technical sales, R&D, marketing) to design, implement, and manage national sales strategies to achieve sales goals, targets, and revenue. Analize market trends, customer needs, and competitor activities to identify sales opportunities and set sales targets. Collaborate with marketing, product development, operations, quality, materials management, and leadership to align sales strategies with overall business objectives. Client Relationships Management:
Establish and maintain productive and professional relationships with key personnel in assigned customer accounts. Develop strategic relationships with national and regional accounts to understand their business strategies and identify opportunities for profitable growth. Oversee contract negotiations and ensure client satisfaction to drive long-term partnerships. Handle escalated client issues and resolve them effectively. EDUCATION & RELATED EXPERIENCE
Bachelor's degree in Business, Marketing, or a related field. Minimum of 7-10 years of experience in sales management, preferably at a national or regional level and in the pharmaceutical or biotechnology industry. KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication, presentation, and leadership skills. In-depth knowledge of managing a high-performance sales team. Hands-on experience with CRM workflows, marketing automation software and Microsoft Office Suite. Comfort with managing website content. Strong negotiation and customer service skills. Analytical and data-driven problem-solving abilities. Excellent organizational and time management skills. Ability to travel as needed. Experience in contract negotiation and management. Working knowledge of market trends and behaviors. Experience in coordinating sales efforts across different regions. Strong supervisory and leadership skills. Ability to work under pressure and manage a geographically dispersed team. Experience in procurement and vendor management preferred. Understanding of regulatory requirements related to raw materials procurement preferred. Familiarity with the procurement and supply chain management of biological materials such as animal blood serums, plasma, whole blood, and animal tissues preferred. SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS
Recruit, train, mentor, and manage the Customer Support and Supply Chain management teams. Set performance goals, monitor progress, and provide ongoing coaching and feedback to ensure team success. Foster a positive, results-driven work environment. PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to sit for extended periods of time while working at a computer workstation. Frequent use of hands and fingers for typing, keyboarding, and operating a mouse or other input devices. Ability to view computer screens for prolonged periods. Occasional standing, walking, bending, or reaching. Ability to lift and carry up to 10–15 pounds (e.g., laptops, peripherals, or office equipment), if required. Sufficient hearing and verbal communication ability to participate in meetings (in person or virtual). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS
Office, hybrid, or remote work environment, depending on business needs. Typical business hours with occasional extended hours during system deployments, upgrades, or critical issue resolution. Fast-paced small business environment with evolving requirements and priorities. Frequent collaboration with cross-functional teams and stakeholders. Occasional travel to company locations or client sites. Low exposure to physical hazards; primarily a sedentary role. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other status protected under applicable local, state, or federal nondiscrimination laws. This document does not create an employment contract. Employees are employed on an "at-will" basis and may be terminated at any time. Consistent with all federal and state disability laws, Pel-Freez will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause a direct threat to this individual or others in the workplace and the threat cannot be eliminated by reasonable accommodation or cause undue hardship to the organization Pel-Freez provides equal employment opportunities to all applicants.
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